Joined on 08/04/13
FRUSTRATION
Pros: This computer works fine.
Cons: Before ordering, I confirmed that the two antennae come with the computer, and they did. However, my new computer arrived damaged, and I had to send it back. This was a hassle to begin with but these things happen. I was told to send all accessories back as well. Reluctantly sent the antennaes and as suspected, the replacement arrived without them. I've gone back and forth with customer service and it's been 2 weeks with no results. Apparently they are out of antennaes? NO sense of urgency for a paying customer. Pretty ridiculous that all they had to do was put a couple of lousy antennaes in the box and would have had a super happy customer. As of yet, no resolution and growing increasingly frustrated with the spotty customer service provided by newegg.com.