Pros: looks nice

Cons: squirrelly behavior since receiving, including trouble with usb, trouble with sound - sound device is there sometimes, gone other times - call Gateway for support, go through a shared session (that was impressive, btw) they say it's hardware, send it back in (the return also handled very well), tech reinstalls software (no hardware change), comes back, same problem - sound card there, then not there. Couldn't be more disappointed - think it's time to go to Apple store. And, Newegg phone lines not available on weekend. Extreeeeemely disappointed. Always liked newegg, but forget about it for a PC - build your own, you'll end up spending less time. My suspicion is that Vista is the problem. No idea what to do at this point, looking at weeks of UPS & Fedex just to get a PC that works out of the box.