cover
Thomas L.

Thomas L.

Joined on 05/06/02

0
0

Product Reviews
product reviews
  • 3
Most Critical Review

G.Skill customer service sucks!

G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7D-8GBRH
G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7D-8GBRH

Pros: None.

Cons: This is my reply to GSkill concerning my post, as I couldn't find a reply button. Newegg feel free to combine this reply to my original post. I shouldn't have had to have gotten Newegg involved in trying to help me with my memory issue from YOUR company. Sure once Newegg contacted you all of a sudden I finally hear from your company (BTW thanks Newegg). So after waiting for over 72 hours and not hearing a word from GSkill I finally called the company on the phone and some smart alec that claimed to be a supervisor there told me I had to wait ANOTHER 8 hours before I'd hear anything back from them (I'm sorry by this time I was so ticked off at GSkils I just hung up and didn't get that persons name). Sorry GSkils this little ploy might work for your other customers but not with me. There's plenty of other major memory manufactures that will respect my hard earned money and me. I could say a lot more but I've wasted enough of my time on your messed up memory. The bottom line is you lost me as a customer forever. So GSkills you dare to ask your customers to wait 72 hours for a RMA while your customer's computer is crashing left and right because of the dreaded BSOD issues from your bad memory? Here's my challenge to your company. Hold your breath until I purchase something else from your company, you'll have a much longer wait than 72 hours this I can guarantee you. My computer is back up and running great once again thanks to another companies memory.

G.Skill customer service sucks!

G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7D-8GBRH
G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7D-8GBRH

Pros: None.

Cons: This memory finally died causing my computer all sorts of BSOD issues. I ran MemTest86 and received over 2585 errors, even the Windows Memory Check program said the memory was faulty. I contacted G.Skill 3 days ago requesting a RMA number so I can send this garbage back to them for replacement. I followed their instructions for requesting a RMA to the letter. Still not a word from G.Skill, I need my computer now not when it's convent for G.Skill to get back to me. When I once had memory issues with some Corsair memory, 10 mins on the phone with their tech guy and I had new replacement memory in the mail to me. I'm done with G.Skill they'll never receive another dime from me. I also emailed G.Skills last night again asking about my RMA, still not a word from them as this afternoon.

Overall Review: Stick with the better known memory companies, they take care of you when you have issues. Sorry to say I can't say this about G.Skill.

G.Skill customer service is a joke!

G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7D-8GBRH
G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7D-8GBRH

Pros: None.

Cons: This memory finally died causing my computer all sorts of BSOD issues. I ran MemTest86 and received over 2585 errors, even the Windows Memory Check program said the memory was faulty. I contacted G.Skill 3 days ago requesting a RMA number so I can send this junk back to them for replacement. I followed their instructions for requesting a RMA to the letter. Still not a word from G.Skill, I need my computer now not when it's convent for G.Skill to get back to me. When I once had memory issues with some Corsair memory, 10 mins on the phone with their tech guy and I had new replacement memory in the mail to me. I'm done with G.Skill they'll never receive another dime from me.

Overall Review: Stick with the better known memory companies, they take care of you when you have issues. Sorry to say I can't say this about G.Skill.