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Verified Owner
Owned For: 1 week to 1 month

Great mouse but.... 12/23/2014

This review is from: Microsoft IntelliMouse Optical 1.1A - White

Pros: Great mouse! Nothing more needs to be said about the mouse!

Cons: Cons? With the mouse, none. 5 eggs. NewEgg's customer service? 0 eggs!

Other Thoughts: This mouse is supposed to come with a USB to PS2 adapter. I did not receive the adapter. I contacted their (so called) customer service to get this rectified. After multiple emails back and forth, it was clear that NewEgg was just giving me a run around. All they needed to do was send me an adapter. Very poor show on NewEgg's part. But this is not surprising as their customer service has been in a nose dive for the last few years! Terrible!!

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Verified Owner
Owned For: 1 day to 1 week

Failed within a week 06/19/2014

This review is from: Linksys WRT54GL Wireless Broadband Router 802.11b/g up to 54Mbps/ Compatible with Open Source DD-WRT (not pre-load)

Pros: Worked fine - when it worked.

Cons: Twice in a week, it lost connection to the network. There is an ISP supplied modem/router at this location and when the Linksys failed, the other router still functioned correctly.

Other Thoughts: Got an RMA to have it replaced. Sent it back but NewEgg declined it because I did not return the original box. Everything else was returned. Sorry - I expected it to last more than a week and tossed the box in the trash.
Just another example of the decline of NewEg's former excellent customer service. Very sad!

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Verified Owner
Owned For: less than 1 day

Unimpressed 06/10/2013

This review is from: IOGEAR GPSU21 1-Port Print Server RJ45 USB 2.0

Pros: It's small

Cons: I bought this print server for a client. I connected the hardware, then (following the instructions) I booted the CD that came with this device. The setup utility launched as expected. I then clicked on 'Setup Wizard'. This did not launch anything. Tried several times but same result. Sort of a bad omen of things to come but not really a problem for me as I am well familiar with setting up printers. I pinged what I was confident was the IP address the DHCP had assigned to the server and it responded. I was then able to open up the server's web UI. I configured the printer to use a TCP/IP port and tried to print a WIndows test page. No print. I tried turning off bidirectional communication. I tried changing the server's IP from dynamic to a static address. Would not print. The server's web UI showed that it did recognize the printer and ID'ed correctly as an HP Laserjet 1020. I could ping the server with both the DHCP lease assigned 192.168.1.102 as well as the static 192.168.1.50. I even tried creating an LPR port. Would not print.

Other Thoughts: Except for setting up Wireshark and capturing a network trace to see what is going over the wire, I am out of ideas. I have created an incident with IO Gear's support but I am not confident that will resolve anything and I will end up returning it.

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