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Pros: Beautiful design, screen is brilliant and responsive, Tech support team is very patient with upset customers, customer service reps don't get combative when you yell, RMA program is well vetted and procedures extremely consistent, Service managers available on Sundays!
Cons: I purchased this unit in August of 2013. Since then it has been RMA'd 3 times and i have only had it in my possession for a total of 6 weeks. The first error occurred when it refused to wake up from sleep one day. If you unplugged it and plugged it back in the screen would read "No signal from Computer" then turn off. I RMA'd it and they "lost it" for a little while. Once it finally returned from RMA the screen had been damaged internally (no exterior damage from shipping). The person working on it torqued it so hard he had damaged the rear of the screen: Second RMA. This RMA went a little faster but when I got the machine back and booted it up the sound was horrible. It was like you had replaced the chassis fan with one of the fans they use to dry out basements after a flood. I could hear the fans from the next room. The unit would no longer sleep and ran like it was 10 years old. I got to work flashing and updating the BIOs, updating video card drivers, updating windows, making sure everything was up to par and exhausting a comp sci degree's worth of knowledge trying to make the thing calm down. Nothing helped. I did some diagnostics and after 3 minutes the computer CPU went to 99%, the disk use went to 99% and the energy consumption hovered between 90 and 99% (130 watts). When it hit this point, when typing, the script would be a sentence behind. That's horrifically slow by today's standards.
I called back in for my 3rd RMA and insists I not get the same machine back as I didn't pay $2000 for a 3 times refurbished machine that I am yet to actually use. They sent me to a manager and I got 20 minutes of "Mmm humm, yes sir, I am listening to you and I understand where you are coming from." But after much lip service they are going to have me ship it back, they are going to rip it open again, and i am going to have a nice new RMA number stickered to the back of it. As someone in the Comp Sci field i had a great deal of respect for ASUS. This has shattered my faith in the entire company. I appreciate their promptness in answering the phones and their eagerness to have the unit RMA'd and serviced, but there comes a time when some human at that company needs to realize that this is a piece of junk and do what they can to make things right. Biggest con with this machine. YOU CANT JUST FIX IT YOURSELF!
Other Thoughts: Unless a miracle happens and someone at the company is willing to swap this machine with a new one, or offer me a different product in its stead, I , my customers, my friends, my family, my employees, my peers and colleagues, and anyone within ear shot of my business will never own an ASUS product again.READ FULL REVIEW