Pros: attractive appearance, large screen, available accessories

Cons: after the first month or so, the touchpad becomes unresponsive or jumps to another area without being prompted - unreliable touchpad caused several missed calls; part of the touchpad is now unresponsive and Verizon refuses to send the phojne in for warranty replacement due to a minor crack in the case, blaming it on Blackberry as they would charge me for a new phone. I have had to pull the cover, remove the battery and do a hard reset multiple times daily and every time I move from one point to another during the day. I am on my second cover because the hard case I originally bought fell apart because of my having to reset this unreliable phone so often. At this point after receiving the runaround from both Verizon and Blackberry, I can't wait for my upgrade in October when I will gladly switch to the iPhone

Overall Review: Lesson learned - always buy the phone insurance because without it, the manufacturer warranties and service provider promises are about as reliable as a politicians!