Showing Results: Most Recent
This review is from: IOGEAR Wireless HD Digital Kit GW3DHDKIT
Pros: Compact size. Nice design. Can be mounted. USB power to receiver from TV USB port means one less power cord dangling from the wall. Very easy to hook up to my existing home theater system. Nice gadget (if it worked).
Cons: I purchased this product on 4/29. It was very easy to connect with my home theater system. However the transmitter and receiver would not synchronize with each other even though they were only one foot apart and in direct line of sight. The synchronization process stayed in an infinite loop, failed after each four attempts to connect. I called the technical support line and my call was answered in less than one minute. The tech was very friendly and courteous. I explained my issue and was told that my configuration was ideal and that there is not much that could be done to troubleshoot the issue further. She recommended that I disconnect the power for three minutes and then try again. If they didn't connect with each other then the units would be deemed defective. I followed her advice but to no avail. The units still failed to connect. I obtained an RMA and returned the unit.
I decided to order another unit thinking I just had bad luck with the first one. Guess what? The second unit did the exact same thing as the first. I called technical support again. Again my call was answered quickly, within two minutes, and the tech support guy, Arnold, was very friendly and helpful. I explained my current and previous situation. He asked me to read his the serial number of the units. No sooner than I read the first four characters of the serial number he told me I could stop. He explained that he was starting to see a pattern of issues with serial numbers starting with OU32 and OU34. He asked me to send an email to the support mailbox and provide all of the details which I did. Arnold responded to my email within 15 minutes acknowledging receipt of my email and letting me know that he forward the details to the product engineer. I'm waiting to hear back from them. They say they will respond within 24 hours. Hopefully they can provide a firmware update to correct the situation.
I advise staying away from this product until I hear back from them. Once I get a resolution, one way or another, I will post an update with the outcome. If I have to send this unit back I will never buy another IOGear product again.