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Ships from United States. Most customers receive within 2-6 days.
Sold and Shipped by 6Ave
Pros:
- Fast response
- Sturdy stand
- Reliable touch sensors
Cons:
- TERRIBLE support from Dell
- Heavy (product of sturdy stand)
Overall Review:
I bought this screen to be used with a touch-based mixing system for live audio production. It was the highest recommended option among other users of the same rig. The screen was fantastic, until it took an unexpected impact damaging the LCD panel. Having only bought the product three months ago, I decided to contact Dell support, first via chat. They instructed me to contact warranty support (there is no mfg warranty on this product, strike one).
I called to see if anything could be done. I was told there was no warranty, which I expected, but they were unwilling to repair the product even though I offered at my expense. Despite knowing full-well there was no replacement for the LCD Panel available, I was told by Dell support that my best option was to contact a local repair shop to see if they could fix it (he did not inform me the LCD Panel was not available). The repair shop confirmed the LCD Panel is the ONLY part Dell does not sell aftermarket for that screen. This leaves me with the only option of replacing a monitor that is less than 3 months old with a brand new one at full price.
It is absolutely horrible customer service to be given the runaround by multiple Dell representatives knowing full-well there is no repair or replacement option. This should have been expressed at the outset once the issue was discussed. Dell then reached out after a scathing social media review only to refer me back to this same process, which I had already said I had attempted to use with no success. I will not be using their products in the future.
Good luck with Dell support should you need it. Pray nothing happens to your screen because Dell won't help you.
Pros:
- It's a 10-point 24" IPS touch monitor!
- The plastic screen feels fine and doesn't smudge much
- The base is seriously heavy duty and works beautifully
- Comes with a quality DisplayPort cable (and a VGA, but no HDMI)
Cons:
- Touch array stopped working if not constantly used (30-60 seconds) and would require monitor restart
- Dell support can't diagnose hardware problems unless you also own a Dell desktop or laptop
- Touch is for finger only, although a capacitive stylus will work (no "pen" input as it's called on Windows)
- Because of touch-only input, writing on documents isn't a very functional workflow
Overall Review: I would have certainly kept this monitor if the touch array worked properly and didn't become unresponsive regularly unless constantly being touched. I chose to return this monitor because others claim to have an issue with the touch array to varying degrees, and I know that Dell touchscreens are hit-or-miss because of other experiences (with a different older model) with a training facility that runs 30 Dell touch monitors. I had hoped the quality had improved over the years, but that doesn't seem to be the case unless I was just a coincidental exception.
Pros: my kid loves it that's a pro
Cons: I don't think it's bright enough
Pros: very stable, the heavy steel base holds it securely in all positions.
Cons: Seems temperamental, sometimes not recognizing the touch, so I have to resort to a mouse at times. Pretty low quality presentation set at 1920 x 1080. Not as sharp or clear as the Benq that I temporarily replaced with this Dell.
Overall Review: I would NOT recommend this model.
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Pros: they came fast, undamaged and exactly as described
Cons: not really a complaint, the boxes are heavy
Overall Review: just what the doctor ordered!!