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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

[RMA INFO]
You must inform us before shipping back to us. Do Not Return Item to Newegg Address.
All returns prior to authorization request will be rejected and returned back to you at your cost.
Required tracking number for all return items.
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Thank you for visiting 27 Korea Monitors Store.
Since the first 27 KOREA MONITORS store opened over 10 years ago, 27 Korea Monitors has grown to South Korea’s largest retailer and e-tailer of consumer electronics and various goods with remarkable price. We have been jumping up to be a global Multi-brand Online Retailer. Like our slogan 'You want? We have.', we are dedicated to provide the best sevice to our customers. Primarily Shipped by FedEx, UPS and EMS and Wrapped the package really good. Guarantee Great Quality and Low Price with Honesty.
-Gladly accept any feedbacks.
Customer Service E-mail: Go to 'Seller Profile' - Click 'Email this seller' (Mon-Fri 9AM-6PM GMT+9)
Please contact us before request replacement RMA.

***IMPORTANT Shipping Information(Items Shipped by Seller)***
*Shipping Time Frame: All orders are subject to a 1-3 business days processing time prior to shipping. Once your order is shipped, your delivery date will depend on the shipping method, which is unrelated to the processing time.
*Expedited Shipping 2-5 business days
-Carrier: FedEx / UPS
-Required actual receiver name, phone number (no accept PO BOX) - Monitors and other items by chosen Expedited Shipping.
-Unavailable shipping to APO/FPO address - Items shipped by seller (ship from overseas)

*Standard Shipping 5-15 WORKING DAYS ***
-Type: Registered Mail with Tracking number
-Carrier: Korea Post - USPS(or national postal service)
-Caution: REQUIRED SIGNATURE OF RECIPIENT for Standard shipping by registered Mail(USPS)
-KEEP YOUR INVOICE with tracking number. Visit www.usps.com to track your item. USPS keep your item for only about 3 weeks. after then it may return to sender for reason of UNCLAIMED item by addressee.
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Any customer service and RMA inquiries are available via email taplanet.inc@gmail.com
Please contact us, taplanet.inc@gmail.com before request RMA or any return/refund process.
Please do not return the item to Newegg shipping address.

27 Korea Monitors Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a conditional credit back to your account, or resend the merchandise. Any customer service and RMA inquiries are available via email taplanet.inc@gmail.com Please contact us before request RMA or any return/refund process. Attached some pictures or a video will be better to have us make out the problem and to solve it promptly.
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Please tap 'Return Policy' below for more details and instructions of RMA.

  • Feedback
  • Returns Policy
On-Time
Delivery
100.00%
Product
Accuracy
100.00%
122 Reviews (86% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 43
Bryant A.
Ordered on 5/16/2016
Excellent reliable seller! 6/9/2016 8:49:44 AM
Shipped fast, especially from Korea. Everything in order and as described, thank you!
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LIsa J.
Ordered on 1/27/2016
Wouldn't purchase again from this seller 2/22/2016 6:36:11 AM
Purchased item on 01/27/16 and never received a shipping/tracking notice from them until I placed a cancel order on 02/19/16 when they finally informed me that the item has been in LA since 02/11/16; still no word on when I can expect to receive item. Very poor communication.
27 Korea Monitors Response:
Hi LIsa J.,

You made your purchase on the 27th and we shipped the item on the 31st. You are able to check your item and its location through NewEgg whenever you want to. You contacted us on the 19th of February, and requested an order cancellation.

We replied to you, informing you that the item you ordered had arrived in LA since February 11th, and we gave you the tracking number so you can follow it up. Once the item has been shipped, the seller has done all that is needed on their part, and cannot - even if we wanted to - cannot cancel the order because the item has been shipped. When the item has been handed over to the carrier, all the information we receive from the carrier is the same as what you receive.

If you want to know when you would receive your item, you should contact the carrier or enter the tracking number on the carrier's website - which we gave to you as well.

And we also included in our original reply that if you were unhappy with the purchase we would gladly accept returns, and if you had any questions, we would happily help in whichever way we could.

We believe we had provided all the details you asked for when you contacted us, and we know that we fulfilled seller's responsibility without negligence, yet we never heard back from you afterwards.

"Very poor communication" seems to be misdirected.
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Ezydusit
Ordered on 10/17/2015
Samsung case S6 Edge plus 10/28/2015 6:26:14 PM
Great case at a great price. Seller shipped fast and without any problems. Recommend seller.
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Abi Soltani
Ordered on 10/14/2015
Samsung 28" 4K Monitor 10/26/2015 9:09:36 AM
I loved this service may package came in less than 48 hours Free shipping. I still cannot believe how they did that
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pdeeds2001
Ordered on 11/20/2014
OH MY GOSH !! 4/1/2015 11:27:47 AM
Buy from these guys if you want to wait two months for your product.
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JRV
Ordered on 3/13/2015
VeryFast, well packaged, good buy 3/16/2015 7:01:36 PM
Ordered Friday, delivered Monday
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Waiting in the USA
Ordered on 1/21/2015
Actually ships from Korea! 2/6/2015 10:41:06 PM
I ordered on 1/21. Supposedly shipped 1/22 (but tracking says it didn't collect until 1/26), tracking says it has shipped out from an "international post station" on 1/28. Here it is a week later (2/7) and I have no clue where my package is. The item I ordered from NewEgg arrived a week ago. I didn't realize I was ordering something from another country, I thought I was ordering from newegg. Bad job communicating this was going to take forever to deliver. I don't know if it's coming by boat, or plane. I don't know if it's stuck in customs, or what. I just wish it had been clearer that the item I was buying was not in the same country!
27 Korea Monitors Response:
Your package still has been in "ready for pick up" status since Feb 06. Please contact USPS to redelivery or pick up at local post office. (Check the track the shipment at USPS website with tracking# indiacted in your invoice.)
Thank you

Ted,
CS Centre, 27 Korea Monitors
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Red G
Ordered on 12/13/2014
Very responsive, excellent seller 1/4/2015 10:17:28 PM
My original shipment was lost in the mail. This seller immediately refunded my money so I could reorder the item and then shipped the new item FedEx express at no additional cost to me. This level of customer service is noteworthy. I would highly recommend this seller (even with the lost shipment) as they are responsible and responsive and completed the sale in a professional manner.
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Noc
Ordered on 12/29/2014
QX2710 Evolution II Glossy Perfect Pixel 12/31/2014 11:00:53 PM
I had a few questions and sent this seller a message. I got a response very soon after. Decided to order from them and could not be happier. My product arrived in perfect condition and in less than 3 days coming from Korea. If you are looking for what I was you already know what your are getting into. My experience with this seller was excellent and I am very satisfied with my purchase.
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Anonymous
Ordered on 10/26/2014
Great seller 11/9/2014 2:00:50 PM
The seller was responsive to my emails when I raised my concerns. My order got delayed by a week but only because of USPS mistake. I would buy from them again.
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Ken
Ordered on 10/9/2014
NANOBLIND Privacy Screen Filter Film for 19-inch LCD Monitor 10/14/2014 8:57:29 PM
Shipped very fast!
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Robspace1
Ordered on 10/3/2014
Great Service! 10/9/2014 1:16:22 PM
The seller was great. They put this order on a fast track to me as they were out of stock, for a few days. It was delivered very fast! I got it today, and this Zalman mouse is fantastic. And, this seller did alot to make sure I got it fast. Need more people like this selling products. Very good job -Thank You
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Jason
Ordered on 9/29/2014
Awesome product with fast shipping! 10/6/2014 5:57:31 AM
Awesome monitor at an amazing price. I don't understand how they can ship within 2-3 days to the US from S.Korea....but I like it!
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ISIAndy
Ordered on 9/18/2014
Shipped amazingly FAST 9/23/2014 7:38:33 AM
Ordered on Thursday 9/18, showed up on my doorstep Monday 9/22 in Atlanta, GA. They beat another monitor I ordered that is coming from within the US!! Monitor worked as promised. No dead pixels. Great looking and very bright.
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Anonymous
Ordered on 9/15/2014
Fast shipper 9/17/2014 6:55:05 AM
Ordered Monday - got the item on Wednesday.
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Anonymous
Ordered on 7/17/2014
Stay away 8/1/2014 9:22:37 AM
I bought two 4K monitors from this seller and one had a flickering scanline. I request an exchange. They asked for video proof of the problem. I provided that and the list of steps I tried to fix the issue. They have not responded to that email nor my follow up email.
27 Korea Monitors Response:
We've heard your problem went away after changing the refresh rate to 30Hz. We always try to solve the buyers problem first before sending RMA. Providing pictures or a video showing your problem will let us make out the problem and to solve it promptly.
Thank you.
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Anonymous
Ordered on 6/18/2014
Very good 7/7/2014 12:21:38 PM
Excellent quality. Product was delivered from Korea in 1 day with a handwritten thank you attached. Can't recommend this company enough!
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Chris
Ordered on 6/15/2014
Fast shipping and very nice 6/28/2014 10:53:05 PM
I love newegg because of the fast shipping and no hassle buying process. BUT I have never gotten a personal note from newegg. This seller left a nice personal note with some Korean writing on it. Nice touch.
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nick
Ordered on 5/3/2014
excellent service 5/10/2014 9:43:02 PM
not only did i get an immediate response to my e-mail , i got my package from Korea to Philadelphia in 3 days!
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Vince
Ordered on 3/18/2014
Great Products and Service 5/10/2014 7:12:04 AM
I bought an external battery charger for my Samsung Galaxy S4. Product came in when promised.

고맙습니다!
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