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Established in 1976, Acer is an information and communication technology company dedicated to the research, design, marketing, sale and support of innovative products that enhance people's lives. Acer's green supply chain delivers environmentally friendly PCs, displays, projectors, servers, tablets and smartphones; tools our customers need to explore beyond limits and experience more.

OUR MISSION

Breaking down barriers between people and technology.

Since Acer's inception, our common goal has always been contributing to society. We believe that the more access people have to technology, the better. This is our reason for being.

Brand Manifesto

At Acer we believe it only takes one explorer to change the world. And we believe that with the right tools, everyone has the potential to be that explorer.

We are more than a technology company, we are a nimble team of pioneers. Our passion for technology is rooted in what it enables people to explore and create. We see it as our responsibility to help people push beyond their limits, to spark curiosity and ignite discovery with the products we make. We encourage people to explore their potential and the world around them.

Acer devices help people uncover their world faster, better and more securely. If you ask us what we do? Simple: We make tools for the modern day explorer.


Brand Values

Curious
Curiosity is the seed of every innovative idea. Wonderment and imagination make for active minds, open to new worlds and ideas. We see problems not as things to be solved, but as opportunities to better understand the ever-changing needs of our end users.

Progressive
Staying on the cusp of progress allows us to do what we love best, making people's lives better through technology. Everything we make should carry our consumers and the industry forward. If it's not improving lives, it's not worth making.

Human
We make products for the many, not the few. Our drive doesn't come from publicity or awards, but from seeing real people use our products to navigate and create their world.

  • Feedback
  • Returns Policy
On-Time
Delivery
93.88%
Product
Accuracy
87.92%
Customer Service
Satisfaction
85.19%
656 Ratings (85% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 284
Anonymous
Ordered on 7/23/2020
Item was defective 8/6/2020 2:01:42 PM
Monitor arrived defective. It had two “stains” on the screen that appear when the monitor displays something dark. Had to send it back.
  • Yes
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  • Didn't contact
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Heather N.
Ordered on 7/13/2020
Computer didn't work out of the box & customer service was non exsistant 7/31/2020 9:17:01 AM
Had a protection plan. Thought it would be an easy exchange. Verified they had a replacement. Then theh refunded money and sold the replacement unit I was supposed to receive. I will never buy through newegg again! Customer service was not helpful.
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Jordan R.
Ordered on 7/15/2020
Received on-time order as expected 7/30/2020 6:43:57 PM
Laptop came exactly as described, happy with purchase. Screen does flicker every so often, may need to open a ticket with the seller about replacing the video cable.
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Anonymous
Ordered on 7/11/2020
Good 7/28/2020 4:08:11 PM
The Monitor Had damaged Input Display port and HDMI ports Bent out place from Socket Either from shipping or from the factory ? I was able to place back the ports.. Monitor is still operational.
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  • Didn't contact
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Kaleem A.
Ordered on 7/3/2020
Good as new 7/20/2020 6:44:37 PM
Refurbished by Acer product. Aside from the blank brown packaging this is perfectly new and fault free. A decent 75hz - 1ms Monitor - crisp resolution, good for daily use or budget / adequate gaming needs
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Riker W.
Ordered on 6/19/2020
7/7/2020 3:57:44 PM
My monitor shipped fast with zero dead pixels. The packaging was very secure with everything in place.
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T M.
Ordered on 6/18/2020
Good service 7/6/2020 2:21:02 PM
Yes, I would recommend this seller. These Chromebooks are advertised as refurbished, but to me they look brand new.
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James D.
Ordered on 6/14/2020
Refurbished Laptop Didn't Work 6/29/2020 7:59:56 PM
The refurbished laptop was shipped quickly but didn't power-on after charging for more than the recommended time before the first start. Customer support was excellent. Someone answered within a few rings, which is unheard of these days. I didn't have to bounce around on automated system to talk to a live person. They provided clear instructions for free warranty repair, including shipping and explained warranty. Despite excellent customer service, this should never happen in the first place. You advertise a refurbished equipment, it should work as promised Hence the low rating. Despite not being able to use the laptop I am losing time on the warranty because the 90-day warranty only gets extended on the item or problem that needed to be fixed. Bad policy for not starting out of the box.
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2 out of 2 people found this review helpful. Did you?
Dave B.
Ordered on 6/13/2020
Aced 27” Refurbished monitor 6/29/2020 6:46:10 PM
Excellent monitor!
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  • Didn't contact
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Timothy P.
Ordered on 6/12/2020
6/26/2020 2:50:47 PM
Great deal on a larger touchscreen Chromebook. Got touchscreen for a rising kindergartner to do schoolwork at home.
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  • Didn't contact
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Kat H.
Ordered on 6/5/2020
It's everything I expected. 6/19/2020 6:11:42 PM
Delivery was crazy fast. I opted for basic standard shipping ordered on a Friday and received it that Saturday. Product was well packaged. The contents of the box were the laptop and a charging cord.

The chromebook looked brand new. It turned right on straight out of the box. It's very light weight and it charges quickly. From 15% battery life it charges in full in about an hour. The camera isn't the best but would work fine for zoom calls and basic needs. The speakers and viewing quality are good. I can watch movies and everything streams well. The volume is reasonably loud if needed. Annoyances it has no delete button only a backspace and no right click on the mouse pad. You have to use the touch screen to utilize the right click functions. Overall I have no issues so far. I love it for its simplicity. I wanted a basic light weight computer to do just really basic stuff (web browsing, email checking, streaming etc)

Now for those who don't know what to expect. This product isn't like a usual laptop. To me it is very similar to using an Android Tablet and it is similarly as limiting. Meaning everything on this laptop comes from the google play store. You download apps and all of the function you get out of this laptop is through those apps or from logging into your web browser and viewing what you need that way. Unlike Windows or Mac you can't really customize or get super techie with this. I'm sure people have found ways around that but I'm a non techie person so I can't really say if you can or can't.

Would definitely recommend for a travel computer, students who just need it for taking notes and such, or for that person in your life who is terrible with computers but still needs one. I wouldn't recommend it for gaming unless you really like mobile app games. I play stardew valley on this and it's the mobile version on google app store so no modding or any of that fun stuff. (Again I'm sure someone found ways around it but I'm not smart enough)
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  • Didn't contact
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James B.
Ordered on 6/2/2020
6/18/2020 7:57:19 AM
Newegg was fine but the "A grade reconditioned" Acer TX computer did not function and had to be sent back to Acer for refund.
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  • Didn't contact
1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 6/11/2020
Great monitor! 6/16/2020 12:57:57 PM
I extremely love this monitor, it came early and work so smooth!! Love it highly recommended!
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Damian V.
Ordered on 5/29/2020
Great PC 6/12/2020 2:04:26 PM
It came fully protected when shipped. The mouse and keyboard are simple no issues with them works great
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  • Didn't contact
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Patrick H.
Ordered on 5/26/2020
Horrible experience 6/10/2020 2:55:53 PM
I ordered three computers and three monitors. I have received two computers and three monitors. I have gone through my emails and can't find that you shipped me the third computer. This should have all been on one order and it should have been shipped together. At this time, I have no intention of using New Egg for future purchases.
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1 out of 1 people found this review helpful. Did you?
Lonnie M.
Ordered on 5/26/2020
Keyboard DOA. Refubished means fixed before selling... 6/10/2020 9:32:46 AM
This is a review of AcerRecertified, NOT Newegg.

Purchased a refurbished laptop. I get it. I know what that means. But as someone coming from a field of selling refurbished items, I know not to send out a defective item. This was OBVIOUSLY defective. The keyboard didn't work. It lit up, but only 1/4 of the keys worked. You couldn't type anything. and if someone at this supposed "certified refurbished" establishment would have tried it one time, they would have seen that it didn't work. What did the worker do? See if the pretty lights came on and called it good?

Not only that, the warranty return time starts from the date of invoice. Not delivery. It took a 7+ days to get to me. The return will take another 7 days, and from there who knows when I will get my replacement. The warranty should start the day of receipt of the item in the mail. EASILY tracked by the tracking number. When I get my new one it will be close to, if not over 30 days of the warranty gone. Not cool.

I'll wait to get the replacement and update this with, HOPEFULLY, a working laptop. If not, I'll send it back for a full refund and update again with the experience.

As it stands right now, I'd never buy from this company again. I'd definitely try and steer people away just on this one experience.
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1 out of 1 people found this review helpful. Did you?
FREDDY S.
Ordered on 5/24/2020
Producto de calidad. Vendedor muy serio 6/9/2020 6:06:55 PM
La computadora está en perfecto estado. Todo completo. Vendedor recomendado ampliamente.
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Ian D.
Ordered on 5/18/2020
Excellent Value! 6/4/2020 10:54:48 AM
Unit is great and an exceptional value. Unit received was the silver unit and not the black. Makes no difference to me just not what was listed.
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  • Didn't contact
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Robin R.
Ordered on 6/1/2020
Fantastic! Got a great monitor for a deal and would do it again. 6/3/2020 1:11:29 PM
The shipping and handling turnover time still blows my mind. They said 5-7 days. I got it on the second business day after the day I ordered. Packaged well and it looks brand new.

Thank you!
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1 out of 1 people found this review helpful. Did you?
Meagan M.
Ordered on 5/18/2020
Awesome! 6/2/2020 5:50:39 PM
So happy with this little computer. Going to order more for my staff.
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