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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Email: Angel@umkamall.com
Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.

Alisili is an online e-commerce driven business, we offer a large inventory of Computer peripherals, office products
We offer quality products at competitive prices, providing knowledgeable and friendly customer support.
We strive to bring our customer the best online shopping experience possible.
We offer the best prices doesn't mean we skip on our customer service.
With the support from our customers we're able to use our buying power to get you the best deals.

*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.

ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.trackingmore.com/
If you can't track it just email us, we will send you the shipping infomation.

ABOUT WARRANTY
For NEW Items, We offer 90 days satisfaction guaranteed warranty which include 30 days refund period and 90 days replacement period.
For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.

We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs

ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.

Thank you for visiting our store!
Best wishes to you and your family.

Alisili

  • Feedback
  • Returns Policy
On-Time
Delivery
82.00%
Product
Accuracy
78.00%
Customer Service
Satisfaction
75.00%
50 Ratings (76% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 30
Darlene F.
Ordered on 3/12/2020
Very professional. 4/1/2020 10:38:07 AM
I actually canceled this order so I cannot comment on delivery time or item description. I'm giving the company 5 stars b/c of the customer service response time and courtesy. Kudos to the team!!
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
stephen B.
Ordered on 3/8/2020
ECC RAM 3/26/2020 10:51:46 PM
Although the Dell description of acceptable memory included this-the
Xeon workstation failed to boot. Anyone need some ecc ram?
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
James N.
Ordered on 2/28/2020
Laptop memory 3/16/2020 4:53:52 PM
the memory worked perfectly, when I put it in my Dell Latitude E6400ATG.
Thank You.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Greg G.
Ordered on 2/9/2020
Item not received yet 2/29/2020 5:33:31 AM
No. I’m still waiting for my item.
Alisili Marketplace Response:
Dear customer
I'm really sorry to keep you waiting
We have checked with the logistics company and the package is delayed due to missing items
We have arranged for you to reship

I am very sorry
  • No
  • No
  • No
Did you find this review helpful?
Richard W.
Ordered on 1/31/2020
Wonderful! Arrived early! 2/15/2020 1:05:14 AM
The ram works great. It's a good feeling giving an old machine more breathing room. Thank you for the quick shipping and the good packaging.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Ben R.
Ordered on 11/7/2019
Great product 12/6/2019 9:33:00 AM
best ear buds period! battery last forever, amazing sound but not the best mic.
only issue was how long it took to get them and the fact i immediately could no longer find the seller after purchasing
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Brett W.
Ordered on 11/4/2019
nice keyboard 11/19/2019 6:22:03 AM
The keyboard I ordered was exactly as described. The item was shipped quickly and packaged well.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Dariimaa P.
Ordered on 10/30/2019
Bad service, waiting 15 days, still haven't received my order. Your customer service is mute. 11/15/2019 12:32:48 AM
Bad service 15 days still have not received my order. Very disappointed with the service. I tried to cancel the order and refund the money, but there was no option to request refund. Also your customer service haven't addressed the issue, acted like mute.
  • No
  • No
  • No
Did you find this review helpful?
Bradley B.
Ordered on 9/24/2019
Not happy 10/14/2019 2:56:08 AM
Almost 2 weeks and item had not shipped, took another week after contacting to get money back.
Alisili Marketplace Response:
Hello, I am really sorry, because of the trouble that our mistakes brought you.
I have already responded to this question with the warehouse and severely punished.
I hope you don't get angry, thank you.
  • No
  • No
  • No
Did you find this review helpful?
joseph c.
Ordered on 8/27/2019
Excellant 9/14/2019 6:19:32 PM
I would definatly recommend the seller and the product.Our granddaughter loves this!!!
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Anonymous
Ordered on 8/19/2019
Excellent seller with great communication 9/5/2019 8:18:14 AM
This seller is by and large one of the greatest I have ever worked with. Very responsive to several emails and accommodated on behalf of my mistakes. Would 100% order from again.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Daniel V.
Ordered on 8/15/2019
Great Wireless Mechanical keyboard! 9/1/2019 1:20:44 PM
Order this keyboard because I wanted something that was smaller, wireless, and had RGB. Never heard of the brand but decided to give it a shot. Keyboard is great! keyboard is durable and performs flawlessly. Setting up the Bluetooth was a little annoying but once I figured it out, keyboard is amazing! 10/10
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
DARRYL I.
Ordered on 7/29/2019
Unhappy 8/27/2019 5:38:53 AM
No.it wasn't the item I ordered
Alisili Marketplace Response:
Hello, I am sorry to give you a bad shopping experience, please contact our customer service for a refund, thank you.
  • No
  • No
  • Didn't contact
Did you find this review helpful?
wanling c.
Ordered on 8/19/2019
small and for the most part plug and play 8/22/2019 7:04:05 PM
Very lucky Received it very soon.
Its my second purchase and for my friends, very like it, thank you.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Kaylie T.
Ordered on 7/16/2019
8/13/2019 2:19:28 PM
To brief- I am by no means an expert in any technology/digital/productions field, so my issues may be my own shortcomings. BUT

I made sure to email the company and ask if this was compatible with Mac. When i plug it in, nothing comes up. The product did not come with instructions or any direction, on the box, whatsoever. Normally this is fine because who cares about the instructions but in this case... wish i had some guidance here cause I'd love to be able to USE the thing I purchased.
Alisili Marketplace Response:
Hello, I am sorry to bring you a bad shopping experience.
Please contact us customer service, we will give you refund

Sorry again
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
wanling c.
Ordered on 8/6/2019
Excellent little device 8/12/2019 2:10:12 AM
Plug it in and start attaching Bluetooth devices. Does exactly what it's supposed to. Works great.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Scott P.
Ordered on 7/15/2019
Used product 8/1/2019 12:51:38 PM
Would not recommend this seller. Product was received and used instead of new. Had to return product. will not order from seller again.
Alisili Marketplace Response:
Hello, I am really sorry, we have received your feedback and have feedback with the factory.
Sorry for the trouble again, please contact us for a refund.
  • Yes
  • No
  • Didn't contact
Did you find this review helpful?
jila a.
Ordered on 7/17/2019
Good Value, Good Product. 7/28/2019 6:18:21 PM
I would buy this again (and likely will)
  • Yes
  • Yes
  • Yes
1 out of 1 people found this review helpful. Did you?
ASHOK B.
Ordered on 7/2/2019
7/18/2019 4:28:21 PM
Purchased gaming computer components from them. They arrived on time and as expected. Only item arriving late was the keyboard which I was able to return it for full refund without any problem.
  • Yes
  • Yes
  • No
1 out of 1 people found this review helpful. Did you?
David F.
Ordered on 6/10/2019
Excellent company 7/3/2019 10:13:08 PM
Hopefully they do not make the same mistake with another customer because it cost everyone time and money.
To improve things here is a suggestion don't just grab a box and ship it, have a check list and make sure all parts are included.
  • Yes
  • Yes
  • Yes
1 out of 1 people found this review helpful. Did you?
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