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Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.
Alisili is an online e-commerce driven business, we offer a large inventory of Computer peripherals, office products
We offer quality products at competitive prices, providing knowledgeable and friendly customer support.
We strive to bring our customer the best online shopping experience possible.
We offer the best prices doesn't mean we skip on our customer service.
With the support from our customers we're able to use our buying power to get you the best deals.
*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.trackingmore.com/
If you can't track it just email us, we will send you the shipping infomation.
For NEW Items, We offer 90 days satisfaction guaranteed warranty which include 30 days refund period and 90 days replacement period.
For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.
We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.
Thank you for visiting our store!
Best wishes to you and your family.
- Returns Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Alisili Marketplace
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Alisili Marketplace will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Alisili Marketplace will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.