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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Say goodbye to hard-to-find. Arcade Express is the online marketplace that makes it easier to buy original, state of the art products from around the globe.

We’re passionate believers in retail without borders. That’s why we’ve dedicated ourselves to connect people with genuine and one of a kind items you'll love.

By bringing buyers and sellers closer together, we’re making the world of retail a smaller and more interesting place. Shopping with Arcade Express is an effortlessly rewarding experience too, because we make every transaction quick, reliable and hassle-free.

  • Feedback
  • Returns Policy
On-Time
Delivery
52.38%
Product
Accuracy
71.43%
Customer Service
Satisfaction
57.14%
21 Ratings (57% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-15 of 15
Drew A.
Ordered on 11/29/2019
Mix-up with the item but they handled it great 1/7/2020 8:27:38 AM
I was very happy with the customer service. They checked the product description carefully and noticed a discrepancy, and rather than just sending it out they contacted me first. So even though I ended up cancelling the order, I had no trouble getting a full refund, and I don't regret placing the order with them.
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Gary M.
Ordered on 12/2/2019
12/31/2019 4:56:10 PM
took a month to receive phone. communication was not ideal. Once phone arrived it appears to be working fine.
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Ryon R.
Ordered on 12/2/2019
Worst Holiday Order Experence 12/23/2019 4:18:48 PM
I would never purchase from this seller again, Item never shipped while a label was created. My credit card was billed at time of transaction but no product for more than three weeks. The order got lost in the system until I called Newegg to find out the status then seller proceeded to send order even after I canceled it what waste.
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David L.
Ordered on 11/28/2019
They sold me a repaired phone - DO NOT PURCHASE FROM THIS COMPANY 12/19/2019 6:40:45 PM
They sold me a repaired phone. It was not factory unlocked like the description stated. When I received the phone the antenna did not work properly. I reached out to Samsung to have it repaired. Samsung had their local repair shop replace the motherboard. I was told that, according to the IMEI, the phone was actually locked on Sprint. They also told me that it had been tampered with. There were loose screws and scratches inside. I have normally had good luck with Newegg, but whoever they use for the Samsung S10 is screwing people over.
To be fair —- They did offer to refund my money, however they would not replace the phone. I purchased the phone on a Black Friday sale and I wanted the phone not a refund.
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Duncan L.
Ordered on 12/2/2019
Sold Product that They Could Not Deliver 12/17/2019 8:06:41 PM
I have never used this vendor before period so my one experience has not been good. I had purchased a cell phone to give to my wife however it never arrived and I had to enquire to find out why it was late.
After a couple of calls, I was informed that there was a mistake in the warehouse recording and that no cell phone would be shipped. I lost 2 weeks time just before Christmas unfortunately.
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Scott S.
Ordered on 12/1/2019
Got it wrong... made it right!! 12/17/2019 7:16:59 PM
The watch that I bought was an excellent shape. It did however come with the wrong size strap. Customer service was great and then made it right ASAP. Good business!!
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Sushma R.
Ordered on 11/28/2019
Pathetic experience 12/17/2019 3:13:33 PM
I would definitely not recommend this seller. They falsely posted the item during Black Friday sales and did not deliver the item. After repeated pestering, I was told the stock is no longer available. They created a shipping label to DHL but the item never reached DHL.
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Hal H.
Ordered on 11/30/2019
Seller offered best price, but then charged my credit card and never sent the item for shipment 12/11/2019 8:21:00 AM
This seller repeatedly told me that the item was in transit, but after contacting the shipping company, they never received the item for shipment. My credit card was charged and over a week later I found that my item was never given to the shipping company. Now filling a claim to see if I can get my money back.
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Anonymous
Ordered on 10/25/2019
Excellent 11/7/2019 1:52:02 AM
One of my best online shopping experiences. The shipment was exceptionally fast, and very well packaged. The item is brand new. LG V50 deserves every piece of high praise about its 3.5 mm output sound quality. Vast improvement over V20 for treble extension and clarity. Bass is now faster and much better defined. I had some brief experience with the V35, which was already an improvement over the V20. But V50 is clearly better balanced.
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Paul H.
Ordered on 8/16/2019
very good 8/29/2019 4:41:14 AM
Would recommend. packaged very well.
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Michael R.
Ordered on 8/5/2019
It should be criminal 8/21/2019 8:44:25 AM
The item took forever to arrive, the item was not as described- meaning it was not an S10- it's the size of S10 plus, and I ordered an S10.( Not a Plus). An AT&T manager says " I never seen anything like this" and then belly laughed. The item doesn't have an SD slot. In addition the communication with customer service and get this in the 21 century with email, took at least 2 days most often 3 days to get a reply. This as the title says should be criminal. At just over a thousand dollars, I kept the phone because I have 1300 clients and needed a phone right away to do business as I travel, the return and refund process would have taken forever. Hell it 7 days just to even get an okay to return it.
I would not recommend this product nor can I endorse the company that seeming has a poor vetting process for the vendors they represent.

Captain Michael Raimey.
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Terrence W.
Ordered on 8/2/2019
Customer communication 8/20/2019 1:19:05 PM
I was concerned about the delivery time for my purchase. I sent them an email and they responded promptly with a detailed explanation of the delivery time. My purchase arrived earlier than their longest estimate.
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Ryan C.
Ordered on 5/29/2019
Super Famicom Mini 6/13/2019 9:39:58 PM
Good shipping speed. Good price. Packaging damaged when I got it. It was packed in an envelope with probably 2 layers of bubblewrap. Come on man...if you're shipping international. 2 layers of bubblewrap and a plastic bag envelope...box was damaged all around. Would've paid more for an intact box as it is a limited availability item.
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James C.
Ordered on 5/29/2019
6/13/2019 9:06:24 PM
The item I ordered arrived in a timely fashion and works exactly as described. Thank you for a pleasant transaction!
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Paulino A.
Ordered on 5/29/2019
Apartment number was not on package, caused delay 6/13/2019 9:03:41 PM
I got a great deal on a Super Famicom Mini. However, the seller left my apartment number off of the address label (even though my original NewEgg invoice has it). This caused me to receive the package several days late. The seller is Japanese, so I cut them some slack, but they need to be more careful in the future.
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