Say goodbye to hard-to-find. Arcade Express is the online marketplace that makes it easier to buy original, state of the art products from around the globe.
We’re passionate believers in retail without borders. That’s why we’ve dedicated ourselves to connect people with genuine and one of a kind items you'll love.
By bringing buyers and sellers closer together, we’re making the world of retail a smaller and more interesting place. Shopping with Arcade Express is an effortlessly rewarding experience too, because we make every transaction quick, reliable and hassle-free.
- Returns Policy
We are committed to customer satisfaction - if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days and we will happily refund. Simply contact our Customer Service team to arrange this.
We accept returns:
- Only for products purchased from the Arcade Express Newegg Store, and with all accessories, manuals, warranty registration card, etc.
- In the original packaging
- Original UPC/serial# intact on product and on retail package (Proof of Purchase)
- In an unused condition
- Refunds will be processed within 7 to 14 days of receipt
- Customers are responsible for covering the shipping cost, unless the product turns out to be faulty in which unfortunate case we’ll gladly cover it.
We are not able to accept any returns where the packaging is not in the original condition, unless the product is faulty – in which case we’ll gladly receive opened packages.
No exchanges are available on our Newegg store.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.