AvatarControls USA was founded in Sep. 2015 in South California, US, is a wholly-owned subsidiary of Joyetech USA Inc, an innovative technology enterprise focusing on research and development of intelligent voice control and interactive technology, creative product design and production sales.
We have the core technology in voice wakeup, far field speech recognition, speech noise reduction and echo cancellation and can provide professional voice control modules and solutions for industry partners. We focus on the user experience and make our products strive to create value for our customers.
Our main products include products work with Alexa,voice control desk lamp,switch,socket,creative electronics and smart home products.
Company vision: Intelligence make life more simple
- Returns Policy
You have a full 30 days from the date of delivery, which can be found using the tracking number provided to you during the order process. If your item is UNOPENED, UNUSED and UNTAMPERED, you can return your device at your own cost. We will not reimburse you to return your item(s) to us.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.