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Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - Newegg shopping upgraded ™

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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

BuyDirect & Save has been proudly serving customers online since 2003. Since then, the technology we use has changed quite a bit; but our commitment to outstanding service has stayed the same. We designed this website to be of maximum service to you, providing everything you need to select the right product, place your order, track your delivery, and get any support you need along the way. Of course, if you ever need to speak with us directly, our friendly experts are just a phone call away.

Our Mission

Our mission is to "do everything possible to help customers capture and create images to preserve memories and inspire others."

To that end we pledge to provide exceptional service to answer all your questions and provide you with the best solution for all your photo, video and electronics needs.

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Shopping at BuyDirect is fast, easy, and secure.

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Our national call center staff is highly trained, experienced, and non-commissioned. At BuyDirect we pride ourselves on our ability to answer all your questions about technology, product compatibility, quality, performance, connectivity, and much more.

BuyDirect Award-Winning Customer Service

At BuyDirect we're committed to exceeding our customers' expectations.

RETURN POLICY
PRODUCTS RETURNED FOR EXCHANGE MUST BE IN NEW CONDITION AND RECEIVED WITHIN 15 DAYS OF THE INVOICE DATE. WE RESERVE THE RIGHT TO REFUSE THE RETURN OR CHARGE AN ADDITIONAL FEE FOR DAMAGED RETURNS. A US $100.00 WILL BE CHARGE FOR RETURNS WITHOUT RA#!

IF YOU NO LONGER WANT AN ITEM ORDERED, OR RETURNS FOR ANY REASON WITHIN 15 DAYS FROM ORDER DATE - YOU WILL BE SUBJECT TO A 20% RESTOCKING FEE. ADDITIONALLY, NO SHIPPING FEES WILL BE REFUNDED.

IF SHIPPING WAS FREE IN YOUR ORDER, WE WILL DEDUCT OUR SHIPPING COST FROM THE REFUND.

PLEASE ADD THE RA NUMBER IN YOUR PACKAGE FOR A FASTER EXCHANGE OR REFUND PROCESSING!

PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE PROCESSING OF YOUR RETURN.

Some Item such as Quad-copters and or drones are non-refundable or returnable.

All Receivers must be accompanied with the original box in order to be considered for a return, exchange or repair. No Exceptions

Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.

Go Pro Products, DJI products, Yuneec products, Atomos products, 3DR products. Projectors and all audio equipment (including but not limited to, Headphones, Receivers, Recorders, Speakers and Soundbars). All Apple products, tablets, memory cards and tapes, underwater equipment or any products that were submerged in water. Before purchase of these items, please read the manufacturers warranty and contact the manufacturer with any questions related to warranty coverage. Once the above mentioned items are signed for, we are no longer responsible for the defective products, the Manufacturer is responsible for all defects.

All Items over $1000.00 are subject to a Minimum Mandatory 20% restocking fee.

When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.

Refused shipments: A 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.


Cancellations: once we receive an order from amazon it can no longer be canceled. The customer can either return or refuse the package. In order to track down an order for the purposes of canceling it, would completely disrupt our business, our shipping department, and interfere with our productivity.

  • Feedback
  • Returns Policy
On-Time
Delivery
70.97%
Product
Accuracy
67.74%
Customer Service
Satisfaction
65.38%
33 Reviews (67% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-16 of 16
Paul C.
Ordered on 4/15/2019
Max was great. 5/9/2019 12:31:19 PM
He informed me of everything coming including mulitple shipments (one was late) and changes with provided me with better product than what was listed in the ad. Despite a couple of problems everything was taken care of immediately and he was a pleasure to deal with.

I have already recommended Newegg to people having enjoyed this bundle.
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Matthew S.
Ordered on 3/20/2019
4/7/2019 6:18:45 PM
Item was exactly as described, thank you!
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Naresh R.
Ordered on 11/27/2018
Highly Recommended 12/29/2018 7:20:32 PM
Item arrived on time and works excellent
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Anonymous
Ordered on 12/7/2018
Quick and Professional 12/19/2018 8:33:51 AM
I couldn’t be more pleased by the quick and simple transaction. Order arrived a day early and even had a free item with it. Would highly recommend them if your looking for a fast service not even mentioning the excellent price I purchased my items for.
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Herbert O.
Ordered on 11/23/2018
Never Recieved Merchandise & Extremely Poor Customer Service 12/10/2018 5:20:25 AM
Newegg has Extremely bad Customer Service. I will never encourage anyone to buy here again. They have a extensive long wait for customer service online, phone, or chat. I tried several times to through to them. It's very easy to charge a customers credit card without the merchandise being sent out. I had to call AX to complain, to receive my money back from AX. They are investigating this matter. When someone buys an item through Newegg they have the responsibility to follow up and keep an eye on there 3rd party merchants (Buy Direct & Save!!!). Also note that (Buy Direct & Save!!!) is your Merchant on your site.
Thank You for nothing!
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0 out of 1 people found this review helpful. Did you?
Sara F.
Ordered on 10/10/2018
Very Bad!!! 10/24/2018 1:41:53 PM
First they sent the wrong camera, Canon T6 not the T6i I paid for. They did not send the replacement as soon as promised. Still waiting for confirmation that it has been shipped. USPS Tracking still says "Your package is on its way to a USPS facility". I do not understand why it is taking so long to get my camera. This screw up as cost me a loss in revenue and reputation.
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Marcin J.
Ordered on 7/11/2018
Refurbished item sold as new with one broken lens 7/28/2018 7:26:11 AM
They didn't have the silver camera I ordered, so they had to send the black one. When it arrived, I used the larger lens for a few days, then tried the wide angle lens. The wide angle lens doesn't work.

What's worse? They sold it as a new item, but it is clearly either used or refurbished because the packaging was more than a bit off. The camera and broken kit lens were just shoved into the box, no protective stickers or wrappings on anything.

Very dissatisfied and will think twice before using Newegg for anything but computer hardware.
Buy Direct & Save!!! Response:
Thanks for bringing this to our attention. Your feedback is important to us.

After checking the scans and serial number for the shipment, we can unequivocally say that we did in fact ship a NEW Sony product. We have also tried several times messaging this buyer in an attempt to resolve any discrepancy. The buyer remains unavailable. On all shipment invoices, we have included a contact info sheet to let us know if any issues so that we can quickly resolve. This package was shipped via USPS post office and they have been known to repackage shipments in the event of damage in transit.

I would urge this buyer to reach out to us directly so that we can file a claim on this package., We do not ship the package the way this buyer is describing.


Why Buy From US ✅ 100% Owned, USA Family Business & Solid Reputation. ✅ Pickup Available in Long Island, New York. ✅ Same Day Delivery Available within 30 miles of Long Island, New York. ✅ Buy Back + Repairs Guarantee. ✅ 1 Year USA Warranty. ✅ Gear Trade-In & Upgrade. ✅ Express, & Overnight Shipping Available. ✅ Multiple Payments Options Supported. ✅ Shop with Your Points ✅ No Haggle Process & No Pressure to Buy. ✅ Finance & Layaway. ✅ Major Reseller to Many Government, Education & Corporate Buyers. ✅ We Give Back. Portions of the sale go towards many charities.

Any further questions, please contact us direct Sincerely. Victor 888-282-1350
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1 out of 1 people found this review helpful. Did you?
Scott S.
Ordered on 5/29/2018
Only sent 1 of two wireless mice 6/14/2018 1:31:04 PM
Only sent 1 of two wireless mice and there was no mention of the other unit being back ordered in the paperwork. The problem was eventually resolved but I had to contact them, I'm not sure I would have ever received the 2nd wireless mouse I ordered if I hadn't contacted them.
Buy Direct & Save!!! Response:
Thanks for bringing this to our attention. Your feedback is important to us.

We had drop-shipped the 2nd pc because we sold out of these mice. The drop-ship took longer than expected. You did not need to call and the 2nd pc would have just shown up or you would have auto credited the 2nd pc.

Your account will be credited $25 courtesy credit for any future purchase on the NE platform from BUY DIRECT & SAVE.

Why Buy From US
✅ 100% Owned, USA Family Business & Solid Reputation.
✅ Pickup Available in Long Island, New York.
✅ Same Day Delivery Available within 30 miles of Long Island, New York.
✅ Buy Back + Repairs Guarantee.
✅ 1 Year USA Warranty.
✅ Gear Trade-In & Upgrade.
✅ Express, & Overnight Shipping Available.
✅ Multiple Payments Options Supported.
✅ Shop with Your Points
✅ No Haggle Process & No Pressure to Buy.
✅ Finance & Layaway.
✅ Major Reseller to Many Government, Education & Corporate Buyers.
✅ We Give Back. Portions of the sale go towards many charities.

Any further questions, please contact us direct

Sincerely.
Victor
888-282-1350
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1 out of 1 people found this review helpful. Did you?
Laura R.
Ordered on 4/28/2018
DSLR camera kit 5/28/2018 4:37:29 PM
I was pleasantly surprised to see such a good deal for this camera. Most were selling just the body or maybe the body + a kit lens for the same price this seller was selling it plus a bunch of extras. This saved me a few bucks I can now put toward a couple more lenses.
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Joanna D.
Ordered on 4/3/2018
4/18/2018 10:17:31 AM
My Sony Rx100 V camera arrived in perfect condition with all accessories, as advertised. I was concerned regarding whether it would be covered by Sony's guarantee and although I could not automatically register it online as it was from Canada and purchased in the US, when I called Sony they took my details and said it would be no problem for registration. So, all my concerns were resolved with no problems. I called this company to check that the instructions were in English and because it was from Canada, all was fine. Very satisfied with my purchase!
Buy Direct & Save!!! Response:
Thank you sir for letting us know. We appreciate the kind feedback. Yes, the Sony's line is covered by 1 Year USA warranty and also covered by our 1-year guarantee. This guarantee does not cover drops & spills but can be purchased within 25 days of purchase date.

Thanks again, Jeff
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Gerald R.
Ordered on 3/25/2018
Took awhile, but it got here. 4/11/2018 3:18:24 AM
The Echo Dot is the same no matter where you buy it, but it took them well over a week to ship. It was packaged well, easily could fit into a mailbox, but the seller insisted on a signature, and I work all day, so all that arrived in my mail was a notice to pick up at my local post office. So that took another 3-4 days for me to actually receive it, couldn't pickup until Saturday.
I bought it through Newegg because I had Eggpoints to use, so the $8 I saved was not worth the hassle.
Buy Direct & Save!!! Response:
Hi, thanks for letting us know about this issue and it will correct for future buyers. We are truly sorry for such a delay and hassle. This sku took longer than expected. I will refund you $10 for this inconvenience. Its a small gesture and we are sorry again.

Manager
Jeff
BuyDirect & Save
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Anonymous
Ordered on 3/17/2018
Love the new camera! 4/1/2018 10:38:47 AM
The package deal on my T6i was a great combo price, and while the initial shipment was missing a couple items, a quick email to the seller resolved the issue quickly.
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Luis C.
Ordered on 2/24/2018
THE worst experience i had since I started using newegg 3/14/2018 9:41:29 AM
Never
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1 out of 1 people found this review helpful. Did you?
Tricia E.
Ordered on 6/26/2017
I will never buy from them again 7/14/2017 8:05:47 PM
If I could. I would send it back. I would never buy from them again.
Buy Direct & Save!!! Response:
Hi, my name is David C, Manager for the NE store. We value our buyer feedbacks and we are currently working with the buyer to resolve their dissatisfaction. Any questions, please call us 888-282-1350.
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3 out of 3 people found this review helpful. Did you?
ANGELA C.
Ordered on 6/15/2017
Customer service helpful 7/5/2017 3:10:56 PM
Products received did not include everything listed. The seller did give a refund for the missing items. Also, one item was wrong brand and not compatible for the camera. They assured me they will quickly replace it.
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1 out of 1 people found this review helpful. Did you?
Joju S.
Ordered on 2/4/2017
Did not honor price match 3/13/2017 11:56:33 AM
I purchased Epson 5040UB on Feb 3rd. Two weeks back, the price dropped for this item on all major sites from $2999 to $2499. The vendor refuses to do price match which I thought will be a courtesy and retain customers. I would not buy anything from these folks, would stay away from Buy Direct and Save!!
Buy Direct & Save!!! Response:
Hi, sorry we couldn't price match. After more than 21 days we cannot price match. The product also came back at total loss for the company. Product received on 2/09 UPS tracking # 1Z0365R1A895995393.

Any further questions, please contact Victor 908-290-0242
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4 out of 5 people found this review helpful. Did you?
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Your Personal Data

Newegg’s website and online services use cookies and similar technology for a number of reasons: Some technologies allow the site to function. These functional cookies are required to use the site and complete purchases. Another set of technologies improve the browsing experience and personalize it. Here are all the details about Newegg’s Cookie and Privacy Policies. Please select and accept your settings before you continue. Thank you.

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