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BuyDirect & Save has been proudly serving customers online since 2003. Since then, the technology we use has changed quite a bit; but our commitment to outstanding service has stayed the same. We designed this website to be of maximum service to you, providing everything you need to select the right product, place your order, track your delivery, and get any support you need along the way. Of course, if you ever need to speak with us directly, our friendly experts are just a phone call away.
Our mission is to "do everything possible to help customers capture and create images to preserve memories and inspire others."
To that end we pledge to provide exceptional service to answer all your questions and provide you with the best solution for all your photo, video and electronics needs.
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Shopping at BuyDirect is fast, easy, and secure.
Our national call center staff is highly trained, experienced, and non-commissioned. At BuyDirect we pride ourselves on our ability to answer all your questions about technology, product compatibility, quality, performance, connectivity, and much more.
BuyDirect Award-Winning Customer Service
At BuyDirect we're committed to exceeding our customers' expectations.
PRODUCTS RETURNED FOR EXCHANGE MUST BE IN NEW CONDITION AND RECEIVED WITHIN 15 DAYS OF THE INVOICE DATE. WE RESERVE THE RIGHT TO REFUSE THE RETURN OR CHARGE AN ADDITIONAL FEE FOR DAMAGED RETURNS. A US $100.00 WILL BE CHARGE FOR RETURNS WITHOUT RA#!
IF YOU NO LONGER WANT AN ITEM ORDERED, OR RETURNS FOR ANY REASON WITHIN 15 DAYS FROM ORDER DATE - YOU WILL BE SUBJECT TO A 20% RESTOCKING FEE. ADDITIONALLY, NO SHIPPING FEES WILL BE REFUNDED.
IF SHIPPING WAS FREE IN YOUR ORDER, WE WILL DEDUCT OUR SHIPPING COST FROM THE REFUND.
PLEASE ADD THE RA NUMBER IN YOUR PACKAGE FOR A FASTER EXCHANGE OR REFUND PROCESSING!
PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE PROCESSING OF YOUR RETURN.
Some Item such as Quad-copters and or drones are non-refundable or returnable.
All Receivers must be accompanied with the original box in order to be considered for a return, exchange or repair. No Exceptions
Camcorders with timers must show less than 30 minutes of use. Items with shutter counters must show less than 30 exposures.
Go Pro Products, DJI products, Yuneec products, Atomos products, 3DR products. Projectors and all audio equipment (including but not limited to, Headphones, Receivers, Recorders, Speakers and Soundbars). All Apple products, tablets, memory cards and tapes, underwater equipment or any products that were submerged in water. Before purchase of these items, please read the manufacturers warranty and contact the manufacturer with any questions related to warranty coverage. Once the above mentioned items are signed for, we are no longer responsible for the defective products, the Manufacturer is responsible for all defects.
All Items over $1000.00 are subject to a Minimum Mandatory 20% restocking fee.
When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.
Refused shipments: A 15% restocking fee and shipping charges will be imposed on all refused shipments or return shipments due to incorrect address.
Cancellations: once we receive an order from amazon it can no longer be canceled. The customer can either return or refuse the package. In order to track down an order for the purposes of canceling it, would completely disrupt our business, our shipping department, and interfere with our productivity.
- Returns Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Buy Direct & Save!!!
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free shipping", Buy Direct & Save!!! will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. The customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Buy Direct & Save!!! will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.