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【COOLMOON Global Trade Store Shipping Service】
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 1-2 business days after we got your full payment.
As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 2~7 business days based on your location.
Please make sure you provide valid physical address when you check out.

【COOLMOON Global Trade Store Return Policy】
We accept return or exchange within 14 days after package delivered.
Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.If buyer places the wrong order or just don't need the item,
we accept return with 15% restocking applied.

【COOLMOON Global Trade Store Customer Service】
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

COOLMOON Global Trade Store Email: baseus2018@163.com

Office hours: 9:00 AM-5:30 PM pacific time. Mon-Sat. Office closes on holidays.

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

  • Feedback
  • Returns Policy
On-Time
Delivery
67.94%
Product
Accuracy
81.68%
Customer Service
Satisfaction
77.22%
131 Ratings (69% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 81
James D.
Ordered on 7/6/2020
Very nice, kept me informed every step of the way 7/30/2020 8:39:31 PM
I would highly recommend them.
  • Yes
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  • Yes
0 out of 1 people found this review helpful. Did you?
James T.
Ordered on 7/16/2020
Very slow shipping. 7/30/2020 5:59:26 PM
The cable seems a little over sensitive to position. It sort of works but not well. Not looking good for a successful purchase.
  • No
  • Yes
  • Didn't contact
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Anonymous
Ordered on 6/27/2020
7/30/2020 1:44:51 AM
Very Quiet Awesome Colors! Would buy again
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Anonymous
Ordered on 7/15/2020
Very disappointed. 7/26/2020 1:18:14 PM
Never received my order nor is the seller replying to me.
  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you?
Quinn R.
Ordered on 7/9/2020
Good product and decent service 7/24/2020 6:08:55 AM
The item I ordered came a few days late but overall this was still a good experience!
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
THOMAS B.
Ordered on 7/8/2020
7/23/2020 2:47:41 PM
Shipping took a while.
  • Yes
  • Yes
  • Didn't contact
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Lacy J.
Ordered on 7/5/2020
Delayed and damaged packaging 7/20/2020 11:42:15 PM
Ordered a power supply on July 5 with estimated delivery being a week later. Did not ship until July 18. Arrived on the 21st, which was great considering when it was shipped, but it was really frustrating that they gave me a tracking number on July 6th and gave me no update until the 18th. Not even accounting for how the original estimated delivery date was July 12. Finally, the shopping packaging and product packaging both arrived damaged..so here’s hoping the power supply even works.
  • No
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 6/12/2020
Good service/Great Product 7/17/2020 8:32:19 PM
Great product. Came in nice packaging. Worked as advertised
  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you?
Christian M.
Ordered on 7/6/2020
No RGB Controller included for Single RGB Fan makes it WORTHLESS 7/17/2020 12:35:25 PM
Seller did not specify that the single RGB Case Fan did NOT come with the RGB Controller, and I have no way of using this fan without the controller. Total garbage. If I need the RGB Controller for this fan, why was it not included?
  • No
  • No
  • Didn't contact
1 out of 2 people found this review helpful. Did you?
Majikul O.
Ordered on 7/1/2020
More better... 7/17/2020 9:05:42 AM
Thank you for the quick delivery and grade a product.
  • Yes
  • Yes
  • Yes
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ROBERT C.
Ordered on 6/29/2020
A Gentlman, a person whose handshake would be all you need. 7/16/2020 10:33:37 PM
We had several contacts through the shipment. All questions answered and all problems solved generally by the morning.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Kevin B.
Ordered on 6/20/2020
7/15/2020 2:51:17 PM
It took a really love time to get this order.
  • No
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 6/21/2020
Late, but good product 7/7/2020 7:14:14 PM
Product came 9 days later than what was estimated, and never received a notice that it was delayed//had shipped. Would buy again, but will be wary of the abnormally long shipping
  • No
  • Yes
  • Didn't contact
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Steven I.
Ordered on 6/30/2020
garbage! 7/7/2020 2:12:17 PM
DO NOT BUY !! THE BEGUILING TACTICS THEY USE !! ITS TOTALLY EVIL AND UNRESPECTABLE!
WHY ELSE BASICALLY COPY A HIGH END LOOK!@!!
THE THERMALTAKE rgb IS WHAT i WANTED! i HAVE BEEN TRYING TO ORDER A psu ONLINE FROM bozobezo since may 7th! every one has come broken and damaged!! so I tried here on new egg!! not only was I duped!!! but since i was really looking at the pictures hard to see the number of GPU outputs, but I sadly did not look too far into the writing because I searched for a Thermaltake in my original search!!! WHY WOULD THIS BE IN A THERMALTAKE SEARCH UNLESS THEY WERE TRYING TO PULL A FAST ONE!!! LIKE THEY DID!@!! I JUST NEED A WORKING PSU WITH 4 or 4 gpu 8 pin plugs!!!! and I want the 10 year Thermaltake warranty!! I do not want chinese knock offs !! exactly why I searched for the Thermaltake to begin with!!! I am seriously going postal!!!!!!@
  • No
  • No
  • No
0 out of 2 people found this review helpful. Did you?
Gordon B.
Ordered on 6/13/2020
Very Good Fan set For an easy build 6/29/2020 5:57:58 AM
Delivery was quick and packed well no issues at this time
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
JAMES L.
Ordered on 6/12/2020
Very good 6/27/2020 5:31:36 AM
I would recommend this seller to others.
Delivery took a long time but not their fault. The pandemic has slowed down
deliveries. The cable did arrive and was exactly what I ordered at a competitive
price.
  • No
  • Yes
  • Yes
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Zackery w.
Ordered on 6/15/2020
Great power supply 6/26/2020 11:02:16 PM
Really like this power supply.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Anonymous
Ordered on 6/10/2020
Great price for a great power supply. 6/22/2020 12:21:51 AM
Perfect for my needs.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
luis m.
Ordered on 6/8/2020
Great 6/20/2020 7:26:45 PM
Pretty RGN FANS
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Justin S.
Ordered on 5/6/2020
AWFUL COMPANY 6/19/2020 8:18:49 PM
I purchased a 600w psu and recieved a 500w without any contact from the seller. tried to get the correct product and just kept getting the run around.
DO NOT TRUST THIS COMPANY WITH YOUR MONEY YOU MIGHT NOT SEE THE PRODUCT OR YOUR MONEY BACK
  • No
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1 out of 1 people found this review helpful. Did you?
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