Established in 2004, CPO Commerce is America’s leading online tool retailer, operating 35 brand outlet stores including CPO Bosch, CPO Milwaukee, CPO DeWalt and CPO Makita (to see a complete list of CPO’s brand outlets, go to CPOoutlets.com.) CPO’s brand outlet stores are known for their full selection of new tools and accessories, as well as the country’s largest selection of factory reconditioned tools. CPO Commerce also operates 4 specialty stores, Reconditionedtools.com, Tylertool.com, CPOoutdoor.com and CPOpressurewashers.com.

CPO has shipped over 1 million orders to professional contractors, woodworkers, and handy homeowners who appreciate CPO’s commitment to its customers. BizRate recognized CPO in its Circle of Excellence, acknowledging that CPO goes above and beyond the norm to provide exceptional service to its customers. For six years in a row CPO Commerce has been recognized by Inc. magazine as one of the fastest growing private companies in America.

CPO customers return again and again for:

1. Widest selection of products from trusted brands
2. Big savings on factory reconditioned and clearance items (with full warranties)
3. FAST SHIPPING! Most orders ship within 1 business day!
4. Unrivaled customer service - Available 7 Days a Week
5. Hassle free shopping experience

Feedback
Returns Policy
1,173 Ratings (87% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
94.38%
Product
Accuracy
88.31%
Customer Service
Satisfaction
76.82%
Anonymous
Ordered on 8/19/2020
Very Disappointed
9/5/2020 9:56:23 PM

I ordered a pressure washer suppose to be brand new from this company. The item arrived box has extra taped look likes was open before and re-taped. I was thinking maybe they probably making sure it extra sealed. When open first thin I notice there were scratches and has a dent on the machine. Also there oil stain on one side the box which I did not catch from beginning, I took pictures and video documenting the damage item. Call Newegg they generate RMA the company selling by CPO outlets suppose to respond back never got reply from them also I shipped the item the following day after receiving the shipping label. The return process take forever to get your refund back because I had to call Newegg several times regarding my refund. I going stay away from CPO outlets for sure. Funny, days later I try searching for the same item and found the retailer site selling the same item but it was sold by CPO outlet I did not bother to stay on the site. I think Newegg should done better if they expedite their customer refund from these sellers they affiliated. It wasted a lot of my time waiting and had to go ship it back they could of inspect their product before sending to customer understanding it suppose to be brand new. If I can upload pictures on my review to show the people reading this you would see it pretty obvious the item box and the oil stain they should done something before go out to the customer.

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daniel c.
Ordered on 8/20/2020
was good
9/2/2020 4:01:36 AM

fast delevery good product

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Anna F.
Ordered on 8/26/2020
Super fast, easy process
8/29/2020 5:34:37 AM

I ordered this for my boyfriend for his birthday. It was sent to us in no time. I bought it Wednesday, it arrived Friday! Plus awesome product!

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Annette K.
Ordered on 8/1/2020
No complaints!
8/14/2020 9:30:49 PM

Bought this from Newegg because they had the best price. Happy with the product.

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ronald c.
Ordered on 7/9/2020
don't buy from cpo
8/8/2020 4:51:12 PM

over charged on two Dewalt saws contacted me via email and raised prices on other sites still looking for reimbursement

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Frank C.
Ordered on 7/15/2020
Name Brand product (Porter-Cable) at a discounted price
7/29/2020 9:12:55 AM

Shipping was very fast; Best price that I could find on the internet for a well-regarded product (Porter-Cable Router).

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Mark S.
Ordered on 6/2/2020
Super fast delivery!
6/15/2020 4:53:42 PM

I highly recommend them. My lawn mower came incredibly quickly. I had some confusion with it's compatibility with my other accessories and batteries and customer service was on top of things, ordering a painless return, if I needed it (which I didn't). They were great!

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george j.
Ordered on 5/12/2020
thumbs up
5/27/2020 5:26:03 AM

great machine plenty of power for commercial use

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Rick R.
Ordered on 4/14/2020
Great Service
4/27/2020 3:52:15 PM

Item as described, shipped promptly and delivered quickly. Whats not to like!

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Robert L.
Ordered on 4/4/2020
CPO - they are great and professional. 5 eggs all the way!
4/17/2020 10:07:39 PM

A great Experience and wanted to write to give another perspective regarding this company. Long story short. When I saw CPO was fulfilling the Newegg order. I immediately wrote an email (expressing my distrust of CPO - based on internet reviews) requesting this order canceled. The next day I saw the order was still being processed. So with no answer from my email and wanting this order stopped I called CPO directly, and expressing my concerns, asking the order to be cancelled. How it all ended... The fact someone at CPO actually answered the phone was surprising to me (which I told them of surprise). The representatives (spoke with 3 in total). Where all very kind/ soft spoken and professional in how they handled this situation. In the end I received my 50lb item on time. So my advice is if you see an item you would like to order from CPO, and you are concerned based on reviews, give them a call first and speak to them about your possible order. Based upon their outlets/ stores/ warehouses this isn’t some fly by night company and this experience worked out so well that I wanted to pass this reassurance along. The company apparently does such a tremendous volume that negative experiences happen and they are the ones who will feel the passion to write. So I do not discount their experiences. But my experience is that their call center picked up each time I called, in the middle of the pandemic with zero wait time. That ought to mean something when every other company in the world seems to have shut down their call centers. They handled my concerns with grace and ease and everything in the end was absolutely perfect. Hope this helps!

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Timothy S.
Ordered on 4/2/2020
Great Experience
4/15/2020 12:18:57 AM

Items shipped the same day I ordered them and arrived in good condition the next day! Items were exactly as advertised. Very happy with the CPO transaction and I'll definitely buy from them again!!

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John K.
Ordered on 1/30/2020
Great seller
2/12/2020 12:17:14 PM

UPs delivered the package to the wrong house. The seller was good to deal with and UPS sent the driver back out to recover the package amd complete delivery.

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Eileen F.
Ordered on 12/9/2019
Timely Delivery, Item As Described
1/20/2020 8:21:25 AM

I purchased a leaf blower that I could not find anywhere else at the time I wanted to gift it to my husband through Newegg. My experience could not have been better! The item was exactly as described, arrived even earlier than stated, and works perfectly. I would highly recommend Newegg and will purchase through them again.

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Anonymous
Ordered on 12/22/2019
Double shipped and double charged
1/7/2020 6:54:22 PM

CPO said they would provide a return label and have yet to do so.

CPO Outlets Response:
Hello Brandon, We received your feedback and wanted to reach out to you. We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service. Being that we strive for excellent customer service it came as a surprise and we would like to make things right. Please provide us details on why you are returning your item and that way we can further proceed with the return process. We value our customer’s opinions and would like to thank you for bringing this to our attention. If you have any other questions or concerns, please let us know. Sincerely, CPO Outlets Customer Care contact# (800) 714-0918
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Brian K.
Ordered on 12/14/2019
12/29/2019 8:26:48 AM

Price was good, service was quick, item was not packaged at all, it was just the box that would have been on a stores shelf, no protection for shipping, item arrived bent and broken.

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Frank V.
Ordered on 12/14/2019
Amazing!
12/27/2019 5:39:59 PM

Wow, very fast shipping (and free!). I ordered right before Christmas and it arrived just days after my order date with days to spare. Excellent price, lowest around. One note, I did try to order another one for myself but it is not available anymore for the same price. Oh well, still very happy with the purchase and service.

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Emmett G.
Ordered on 11/23/2019
Returns terrible
12/27/2019 6:45:25 AM

We’ve been trying for weeks to return this. We keep getting asked for information that wasn’t provided by Newegg that only the seller would have.

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cyndi T.
Ordered on 11/29/2019
12/16/2019 5:00:43 AM

We did not receive the item at all. It was lost in warehouse. We would like the item at the same price we originally ordered it at. Contacted them to ask was told they would ask upper level and no one has contacted us back. Sad.....

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hamid t.
Ordered on 11/28/2019
12/11/2019 5:22:43 PM

First time shopping from Newegg and am very satisfied with process.

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Donnie T.
Ordered on 11/24/2019
Nice item
12/7/2019 3:50:19 PM

Fast shipping. Easy set up nice equipment

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