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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Cheetah sales group is one of the largest Internet re-sellers of brand name computer technology, consumer electronics products, and general products. We service over two hundred thousand registered customers. Our business philosophy is simple Provide excellent service while offering deeply discounted products to customers.

Exceptional customer service is essential in creating a shopping experience that our customers will come back to us again and again. Total customer satisfaction is the cornerstone of our business and the key to our future success. We combine honest, helpful and creative dealings with the best service before, during and after the sale. We are only as successful as the next satisfied customer we serve. If you are happy with your shopping experience, please tell a friend or colleague, if you are unhappy with your shopping experience, please tell us. A satisfied customer is our best advertisement.


For any questions, please feel free to e-mail us using NewEgg email communication. We will do our best to respond to your inquiries as soon as possible, usually within 1 business day.

  • Feedback
  • Returns Policy
On-Time
Delivery
92.57%
Product
Accuracy
81.76%
Customer Service
Satisfaction
77.22%
383 Ratings (79% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 99
Cheryl N.
Ordered on 11/30/2019
12/16/2019 10:27:47 AM
I'm a first time laptop owner and this laptop did not come with a user manual so I am having to go all over the place to find out info about it...That is my only compliant.
  • Yes
  • Yes
  • Didn't contact
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James M.
Ordered on 11/25/2019
Awful 12/10/2019 5:31:17 PM
Shorted me on what I ordered and then gave me the runaround. So returning half of what I ordered. Hopefully the return will be credited back or I will dispute the charge. Awful customer service.
  • No
  • No
  • Didn't contact
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berthie l.
Ordered on 9/4/2019
great mount, minus the screw selection to mout to TV 9/19/2019 11:17:49 AM
There was 3 sets of screws of different sizes to attach the tv to the mount, but all were to short
  • Yes
  • Yes
  • Didn't contact
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Tommy .
Ordered on 8/26/2019
Exactly what I wanted 9/13/2019 1:41:28 PM
Got the exact product I wanted, brand new in box, and for a lot cheaper than normal, I'm very satisfied with my purchase :)
  • Yes
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  • Didn't contact
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Sharon H.
Ordered on 8/27/2019
9/7/2019 9:41:57 AM
Super Fast delivery-packaged well-item as described with all parts enclosed plus working as expected. Will buy from this seller again. Thank you!!
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  • Didn't contact
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Anonymous
Ordered on 8/29/2019
Very professional 9/4/2019 11:02:38 AM
I bought a "REFURBISHED" set of, SteelSeries Siberia P800 Wireless Gaming Headset with Dolby 7.1 Surround Sound for PlayStation 4, Playstation 3. The package came on time and both was packaged like new, an worked like new to. I am very happy with it all.
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  • Didn't contact
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Charles R.
Ordered on 7/12/2019
Clock doesn't stay set 7/29/2019 11:45:17 AM
Koramzi CB-100 works good for TV reception but the clock will not stay set so recording is not working out.
  • Yes
  • No
  • Didn't contact
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Krista J.
Ordered on 7/1/2019
Cheetah will cheat ya 7/26/2019 11:07:40 AM
I wouldn't recommend this seller. The product I received was not as advertised, so I had to process a return. They never responded to my return so Newegg customer support had to handle everything. Cheetah sales even went so far as to make me pay for return shipping and a restock fee, even though the product received was falsely advertised. This whole thing dragged on far too long and I'll never buy from Newegg Marketplace again - only directly from Newegg.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 6/5/2019
Beware of battery! 6/19/2019 5:49:30 PM
Fitbit works fine but you have to recharge it about every 36-48 hours! Can not even get 2 full days off a full charge. Have a older one (4 years old) with a bad band but stays charged 4 or 5 days still!
  • Yes
  • Yes
  • Didn't contact
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Scott w.
Ordered on 5/16/2019
6/5/2019 8:25:25 PM
I have been trying to return this headset and I have not received a response from the seller.
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Corey C.
Ordered on 4/18/2019
AWFUL- STAY AWAY. 0 STARS. F-. No COMMUNICATION 5/4/2019 5:02:03 AM
Stay away from this seller at all costs- go pay a few dollars elsewhere. His description sounded good but he neglected to included that the “new cutting edge” router was actually discontinued about 5 years ago(It didn’t even come in a Belkin box, just a plain white box inside a shipping bag and the install CD appeared to be a burned or bootleg copy and he had put adhesive over the serial # to where I could only five Belkin the model #)-Belkin didn’t even want to help me troubleshoot it because it’s so old but they felt bad for me because I had been done so wrong. After trouble shooting it with Belkin it was determined the router was defective- not to mention the seller shipped a router with software in a plastic bag with a very thing layer of protection so an antenna was broken when i got it. I contacted Newegg and informed them and they reached out to the seller but he didn’t reply. They did this 2 more times(I Think) before opening a claim and he still didn’t reply. My claim was finally approved but only because Newegg offers protection from rip off artists like this seller. I honestly feel like this guy knows he’s selling old junk as new and he’s just hoping a few people don’t take the time to file a claim so that he can earn some $ off of a trash product. I understand all products have some bad apples but his history clearly shows a pattern of this- I only wish I had seen it before. I wouldn’t be nearly as upset if the seller would have replied but he chose to ignore EVERY SINGLE MESSAGE AND CLAIM FOR OVER A WEEK. Now I’m stuck waiting 2-3 weeks for a rerun which will put the whole ordeal right around 5 weeks that this “seller” has wasted of my time without even so much as a “I’m sorry”. I hope Newegg removes him from their market because he has no business being there. Seriously, whatever you do, DO NOT PURCHASE FROM THIS SELLER- JUNK AND BROKEN PRODUCTS AND HE IGNORES ALL MESSAGES. 0 stars, DONT RECOMMEND, STAY FAR FAR AWAY... WORST SELLER EVER!
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1 out of 1 people found this review helpful. Did you?
sean s.
Ordered on 2/1/2019
great sound 2/21/2019 2:49:58 PM
would buy again my buy more
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Samuel S.
Ordered on 1/21/2019
Frustrated 2/8/2019 11:35:55 PM
I ordered a new Astro A40 headset with the mix amp. It arrived when it was scheduled to. However, it was a refurbished product, and the mix amp wouldn’t power on. I tried several different cords and USB ports that were definitely functional, and it still wouldn’t turn on. I put in a return request the same day I received the headset/mix amp package. It has been two weeks, and I still have not heard back from the seller. Overall, I have not been happy with this experience, and I will be contacting Newegg soon.
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1 out of 1 people found this review helpful. Did you?
Giles R.
Ordered on 1/28/2019
Excellent Seller 2/4/2019 11:17:35 AM
Arrived timely. Was as expected. Would gladly use this seller again and recommend to others.
The shipment was well packed, though not difficult to open. Excellent seller
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  • Didn't contact
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Sharon F.
Ordered on 8/7/2018
8/22/2018 3:49:36 AM
While the follow-up customer service was satisfactory, the original product shipped was "refurbished" rather than new. There was a part missing, so I opted to return it for a refund. Disappointing.
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David C.
Ordered on 6/3/2018
Non Existent Customer service. 8/2/2018 6:22:08 PM
I ordered a Video card from this company. It arrived when it was supposed to but it did not work. Did not function at all. They asked me to return their defective product paying postage to get it there. I tracked the package and it was received by them. I attempted to contact them but they have not responded in over a month. Payed for the video card and shipping twice and have nothing to show for it. I will not knowingly buy from this company again and recommend others to avoid them also.
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1 out of 1 people found this review helpful. Did you?
Gregory B.
Ordered on 6/7/2018
6/22/2018 1:01:03 PM
The service was great plus fast shipping. I will definitely recommend them.
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Alan A.
Ordered on 6/5/2018
6/22/2018 8:09:40 AM
Delivery, product and price were just s expected. Great experience.
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  • Didn't contact
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William J.
Ordered on 5/23/2018
UnVision 8.9 tablet with key booroad 6/10/2018 1:04:38 PM
I product shown on the Univision did not stated if it come with combo tablet and key board,,
i only show photo...and desc..of the product..i contact your customer support...which they were helpful.
try contact seller//unable
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Judy R.
Ordered on 5/23/2018
6/8/2018 3:39:06 PM
Exactly what we ordered... Works very well with a 65" Samsung Tv. Had plenty of hardware.
Would have gave it 5 eggs in the spacers for the Tv would have been smaller. Had to get some others because the screws were either short or long.
Would buy another, & would recommend to a friend.
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of 5
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