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Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Please Email us directly for RMA service and other inquiries. Phone may not be answered.

Email: COOLFANSSTORE@HOTMAIL.COM

Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.

COOLFANS is an online e-commerce driven business, we offer a large inventory of high quality computer components and peripherals.

We offer quality products at competitive prices, providing knowledgeable and friendly customer support.

We strive to bring our customer the best online shopping experience possible.

We offer the best prices doesn't mean we skip on our customer service.

With the support from our customers we're able to use our buying power to get you the best deals.


*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.


ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.trackingmore.com/
If you can't track it just email us, we will send you the shipping infomation.


ABOUT WARRANTY
For NEW Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.
For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.

We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs


ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.


Thank you for visiting our store!

Best wishes to you and your family.

COOLFANS

  • Feedback
  • Returns Policy
On-Time
Delivery
89.66%
Product
Accuracy
82.76%
Customer Service
Satisfaction
75.00%
29 Ratings (76% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-17 of 17
Steve N.
Ordered on 6/8/2020
Never Received Memory 7/7/2020 10:52:43 AM
I never received Memory from the Vendor. I made 2 orders on the same day one order eventually showed up. The other went back to the vendor because Suite Address was apparently not part of the order. We are the named Principal for the building so it should have come to our floor regardless of how it was addressed. However with Covid-19 it apparently went back to the Vendor.
  • No
  • No
  • No
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Anonymous
Ordered on 6/30/2020
fast response and shipping 7/6/2020 6:34:36 PM
Item as described and arrived early, works well,thanks!
  • Yes
  • Yes
  • Yes
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James A.
Ordered on 5/26/2020
Bad memory channel and shipped in a stack bag with the CPU socket not protected. 6/5/2020 4:35:38 PM
Board was shipped the way the y said but they did not put the cover on the CPU socket. Looks like all the pin are correct but memory channel 2B is bad. The onboard diag light block between DDR4 and CPU. Checked all the CPU it was installed correct and changed out the memory still no boot unless I put just one memory stick in 2A. Good looking board but I have to RMA it now. So I had to buy a board asap from A place because I cant wait 2 weeks to get this system back up and running.
  • Yes
  • Yes
  • Didn't contact
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Shane R.
Ordered on 5/27/2020
Extremely Fast shipping! 6/3/2020 8:14:18 PM
I purchased a MSI B350 motherboard as an open box item from this seller. I haven't tried it yet because i'm still waiting on other parts. When I received the item it was packaged very well and the shipping was EXTREMELY FAST!!! Product is exactly as described. Would recommend to buy from again.
  • Yes
  • Yes
  • Didn't contact
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David E.
Ordered on 5/13/2020
Shipping lable 6/1/2020 9:53:58 PM
It was the correct name on the shipping lab. I was going to send it back and I was not happy with the lab.
  • Yes
  • Yes
  • Yes
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Trevis F.
Ordered on 5/11/2020
Perfect 5/28/2020 11:05:22 AM
I’d definitely recommend them
  • Yes
  • Yes
  • Didn't contact
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Shirley S.
Ordered on 4/24/2020
Very Good 5/11/2020 7:04:30 AM
Ordered Power Supply for my computer. Works Great, Thanks
  • Yes
  • Yes
  • Yes
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Scott O.
Ordered on 4/4/2020
4/25/2020 9:28:48 AM
My biggest concern purchasing this is that it wouldn’t fit into my smaller computer. It fit and works great! Two monitors can now be used, thank you very much!
  • Yes
  • Yes
  • Didn't contact
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John B.
Ordered on 3/28/2020
Good and quick 4/13/2020 8:03:42 AM
Ordered a creatlity ender 3 from this seller. It shipped quickly and was packed really well, would order from again.
  • Yes
  • Yes
  • Didn't contact
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Shannon W.
Ordered on 1/18/2020
Had to beg for update 2/22/2020 8:39:29 AM
I DO NOT recommend going through CoolFans. Worst customer service. Had to beg for status update. Ended up getting refunded because I never recieved the product!
Coolfans Response:
Hello i'm really sorry
The Chinese New Year and the virus have affected the logistics company's can not to work, we can't deliver it to you
I am very sorry
  • No
  • Yes
  • No
1 out of 1 people found this review helpful. Did you?
Jose M.
Ordered on 2/3/2020
The promise of power 2/20/2020 9:36:50 AM
I bought this power bank so that appliances can work where there was no power provided. I needed a lot of raw power and this device seems to fit my requirements. 50000mah is a lot of power from such a small battery bank. It charged quickly when I plugged it in and you can see the percentages of power increase. Just the ideal power needed when traveling to countries that have limited power offerings.
  • Yes
  • Yes
  • Didn't contact
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Glenn M.
Ordered on 2/4/2020
Just plain terrible service 2/10/2020 11:51:34 AM
Contacted the seller and was greeted with 1 and 3 word emails. Complete lack of professionalism. So bad in fact that I decided to return the printer and purchase from a different online vendor.
  • No
  • No
  • No
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Terry C.
Ordered on 1/22/2020
Very nice! 2/7/2020 9:25:35 PM
I would recommend this product, and I'm really happy with it.
  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you?
Lawrence W.
Ordered on 1/17/2020
Just a little short. 2/6/2020 3:06:48 PM
Everything was good from the seller, it arrived on time as was as described. The only reason i didn't give the full eggs was my disappointment with the device itself.
  • Yes
  • Yes
  • Yes
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Jan R.
Ordered on 1/20/2020
Good poduct 2/6/2020 12:33:54 PM
Easy to setup. Works as designed.
  • Yes
  • Yes
  • Didn't contact
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F M.
Ordered on 12/22/2019
Seller was awesome! 1/15/2020 9:31:49 AM
I bought two items. Even though the item that I received on time was not as described and one did never leave the warehouse, as soon as I communicated with the seller, they were very responsive and accommodated all my wishes in dealing with this unfortunate situation. Their customer service was outstanding.
  • Yes
  • No
  • Yes
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Helmuth F.
Ordered on 12/16/2019
nice small card, but the hdmi port did not work 1/4/2020 12:48:27 PM
it came with a half height bracket, so I had to remove it to fit in my full height computer. Now it is in the trash.
  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you?
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