DataVision Seller Profile

All products sold by DataVision contain a warranty directly from the manufacturer. Requests for returns for exchange or credit must be made within 30 days of receipt.
Packages will not be accepted without this RMA number and will be returned to you via the designated carrier.

Please mail back insured with a traceable method, and do not write ANYTHING on the mfg box..

Below is a breakdown of policies and returnable items:.
Defective within 30 days + Replacement = NO RESTOCK FEE.
Defective within 30 days + Refund = 15% restock fee, we are happy to send another unit.
No longer want within 30 days + Refund = 15% restock fee.
No longer want within 30 days + Replacement = No restock fee if SEALED NEW in box.
Damaged / Lost in shipping + Repair /Replace = No restock fee.
Sent wrong item (seller fault) + Refund /Replace = NO restock fee, buyer pay NO shipping back to us.
No returns for items beyond 30 days of the day buyer receives item.
All returned merchandise will be accepted if all packing materials, including manuals, box, and warranty cards are enclosed. Returned merchandise for refunds are subject to a minimum 15% restocking fee..
*If order is returned to us due to an insufficient address, or customer is not home for a signature, the order will be refunded less the shipping costs incurred

The following items are ONLY returnable IF and ONLY if they are sealed in box, never opened, and not powered on.
-Software
-Media
-Personal Care Items
-Memory Cards

-Television purchases are special orders and can only be cancelled prior to shipment of the TV. Customers can not cancel a TV order that is in route. There are no returns for tv's 32" and larger.
-DO NOT SIGN the delivery manifest until you have inspected the TV.
-If the merchandise is damaged, please note the manifest, and call immediately.
If there is concealed damage, it must be reported within 48 hours of receipt. Reports outside this window are uninsurable.
-If you are refusing the delivery of the TV and it is undamaged, you are responsible for the shipping, handling, and insurance charges on the round trip
Defective TV's larger thann 20" are repaired directly by the mfg. We can not return them. They are fully covered by the mfg and service is completed in the home.

• Return for refund within: 30 days
• Return for replacement within: 30 days

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.