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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Feedback
  • Returns Policy
On-Time
Delivery
90.00%
Product
Accuracy
93.38%
Customer Service
Satisfaction
87.95%
804 Ratings (86% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 280
Elyse P.
Ordered on 3/25/2020
4/7/2020 7:00:42 PM
I was slightly apprehensive about ordering from this seller after reading some of the reviews, but I'm glad I did it anyway. It was the laptop I wanted, with the specs I wanted, at a good price so I took the chance. Even with all the issues going on in our world, I still received the laptop within a week of ordering it. So far I am loving it! It's exactly what I wanted! If you're unsure, I'd say go for it! I have no complaints at all about my experience with DealKing.
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Blair J.
Ordered on 3/20/2020
A solid build, but with some weird cut corners. 4/6/2020 11:49:34 AM
The PC I ordered came with a 3rd Gen Ryzen 3700x, which comes stock with the Wraith Prism cooler, which is prominently displayed in photos of the unit as well as on AMD's site. However, the cooler actually attached to my CPU is a much more generic heatsink/fan combo which has led to very poor benchmarking compared to others with the same CPU/GPU combo. In addition, the RAM performance is quite poor, making me think that they are using the least expensive options for all parts not explicitly named. They also used a relatively low-performance motherboard in the B450, but that's a minor complaint. Finally, the side panel is not tempered glass but cheap flexible plastic, and the included hardware was not the right configuration and left the panel with a 2+ mm gap between the panel and the case, meaning that the noise level is higher than it should be, and air intake/flow is not what it should be. I ended up putting the stock metal case panel back in place, a real disappointment. The box had a warranty flyer from a 3rd party builder who asked for me to contact them with my concerns (ME2 Electronics), which I did last Tuesday, but have received no response. Cable Management is OK for a build of this type, certainly nothing worth changing, the SSD is a middle-of-the road model with neither any big flaws nor impressive performance.
Overall, the machine has stood up to running most recent software (notable Control Dx12, 2k resolution, running max spec and RTX) with no major drops in Framerate, staying around 60 fps, so at the end of the day it's doing its job, but for the premium pricetag given the fact that the core parts are all a step down from top-of-the-line, I would have liked to see more attention to detail.
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  • Didn't contact
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Rebecca W.
Ordered on 3/18/2020
4/2/2020 12:30:28 PM
The computer is far slower than the specs suggest, and don't meet my needs, but I optimistically threw away the packaging. Live and learn I guess.
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Sarah L.
Ordered on 3/20/2020
Awesome, as always 4/2/2020 8:53:12 AM
NewEgg has always been utterly great!
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Kimberly H.
Ordered on 3/17/2020
Inspite of COVID! 4/2/2020 5:16:34 AM
This seller responded immediately to my questions and was honest about not being able to give delivery date estimate with new COVID pressures, but they worked hard and sent it FedEx safely. Thanks DealKing!
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Kimberly H.
Ordered on 3/15/2020
Great Experience 4/1/2020 11:20:52 AM
I really appreciate the honesty and courtesy of the seller! While I am still learning the in's/out's of my new device (it tends to feel like it overheats quickly - only negative thus far) I have had a great experience. It began just as the COVID-19 began to ramp up and the seller was very open and communicative with where his company was standing and very polite. Would definitely purchase more items from this seller again and recommend the seller to others.
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Chris F.
Ordered on 2/25/2020
Prompt delivery, responsive customer support. All-around positive experience. 3/29/2020 2:37:17 PM
I ordered a new laptop (MSi GF75 thin 9sc) from DealKing. It was fulfilled by MichaelElectronics2, which is a company based in Oregon which refurbishes, upgrades, and resells computers.

The laptop arrived when expected, and was exactly as advertised. So far, a completely ordinary positive experience. The main reason I'm writing this review is because of what happened after that:

After using the laptop for about a week, I realized that the webcam didn't work. It wasn't appearing in the Windows Device Manager. I contacted the MichaelElectronics2 support line, and they got back to me very quickly with an offer to replace the laptop or refund my purchase. I opted for the replacement, and they sent me a shipping label. They paid for the round-trip shipping from Ohio to Oregon and back.

While the laptop was in transit back to Oregon, I had to change my shipping address (I had originally gotten the laptop shipped to my workplace, but then I had to start working from home due to the COVID-19 pandemic). I was able to change this with zero hassle by sending another email to the support line.

Once I received the exchanged laptop, the webcam still didn't work (I was, understandably, a bit frustrated at this point). After sending the support line another email, I got a response within the same day (on a Saturday) from the technician who had handled my return. After a brief conversation with the technician, I realized there was actually a hardware switch (Fn+F6) which disables the webcam. Which means that none of this was even MichaelElectronics2's fault to begin with.

So yes, I would highly recommend buying from this seller to others, since their customer support is so good. And I'd also like to remind others to be slightly more diligent than I in how they investigate issues with new laptops :P
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Kayla L.
Ordered on 3/17/2020
Decent Monitor 3/28/2020 11:13:42 AM
I bought this monitor because it looks nice and needed something for my WFH setup. My only reason so far for not giving all 5 stars is that the height is not adjustable. I bought this without scrutinizing very much so maybe that's on me...
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nicholas d.
Ordered on 3/7/2020
laptop did not work. 3/24/2020 10:56:25 PM
Got the laptop. 1) bad hard drive, no problem they sent me a new one.
2) computer when it goes on standby at night, will hang on the splash screen the next day and will require a hard reboot to get back on, losing all your data.
awful experience.
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john d.
Ordered on 2/26/2020
Not for people with jobs 3/24/2020 5:10:38 PM
The computer is great, but the sellers rules for shipping allow for no changes what so ever. They require someone to be there when it is delivered and will not allow it to go back to the hub and be picked up, will not allow changes to delivery or allow you to set date. If you have a job, this can be a problem.
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  • Didn't contact
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Adam D.
Ordered on 3/13/2020
Great Product, UPS delivery not so much... 3/19/2020 8:45:16 PM
I finally just got my new tower that I ordered last week and have been going back and fourth with UPS just trying to get my order, first they wouldn’t let me pick it up because of the sellers restrictions and then they lost it... Finally today UPS allowed me to pick it up at their facility in San Marcos near my home and the workers that helped me today were very nice and helpful, but it seems that there was no communication from the phone calls that I had placed prior... Anyway, now I have my new tower and look forward to learning more about it and test driving it with multiple applications.
  • No
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  • Didn't contact
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frederick m.
Ordered on 3/4/2020
This PC is/was worth the price. 3/16/2020 6:37:22 PM
Very speedy, exceeded expectations that I had
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Kody D.
Ordered on 3/2/2020
All good but.... 3/13/2020 3:39:47 PM
I got what I ordered and within the time frame listed. Only 3 eggs however because the box it was shipped in had no damage but the inter box the keyboard came in was damaged pretty good. Corners crunched in and sides crunched In as well. Keyboard was fine no damage but for the price I expected better condition for the box the keyboard was in. I'm one of the people who like to keep my boxes and with it damaged there is really no reason to. Other than that its exactly what I ordered.
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Buink L.
Ordered on 2/15/2020
Not happy with their restocking fee. 3/13/2020 9:56:30 AM
I bought a very expensive computer only to find that it had a poor design.

I immediately requested a refund and was told that it could be subject to a very large restocking fee. They said they "may be able to waive it", but I just can't take the risk of sending it back and getting stuck with a fee.

I can't afford to pay the restocking, so I'm stuck with a computer that is less than ideal. I wish I had noticed that clause before buying.
DealKing Response:
Sorry for the confusion. If the product is defective, we do not charge restocking fee. We only charge restocking fee if the product is working properly. Let us know how could we further assist. Thanks.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 2/28/2020
Would have been easier if it had worked 3/12/2020 9:40:35 AM
I can’t recommend this seller, since the laptop I received was broken. It is unfortunate though, I’ve always had successful experiences through Newegg.
DealKing Response:
Sorry about that. We can help you with the return for full refund or exchange. Let us know how could we assist.
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0 out of 1 people found this review helpful. Did you?
Mr. T.
Ordered on 3/3/2020
Wasn't sure what to expect - but it turned out great 3/10/2020 1:56:00 PM
Ordered from Newegg - Dealking was the store - Michaelelectronics responded. Fast shipping even though I didn't know who I was getting the laptop from. Arrived on time - as expected. I will be a repeat customer.
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Anonymous
Ordered on 2/25/2020
Misleading purchase 3/9/2020 9:21:20 AM
This picture clearly shows HDMI and VGA video ports. However, it only comes with 2 display-ports. Now I have to buy special cords and if I knew that I would have gone with a different model.
DealKing Response:
We sincerely apologize for that. We found we used a tower image, instead of a small form factor image. We can help you with the return for full refund, or help you to purchase an adapter. We take full responsibility for that. Thanks and sorry about the inconvenience.
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0 out of 1 people found this review helpful. Did you?
kyle r.
Ordered on 2/22/2020
Good 3/5/2020 4:59:36 PM
No problems, as described. Works great.
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1 out of 1 people found this review helpful. Did you?
David T.
Ordered on 2/20/2020
Very Professional 3/3/2020 5:00:24 PM
Highly recommended, have been a recurrent buyer, smooth transactions and delivery of shipments without problems. One time they were out of stock and they called me and gave me options and decided to buy their open items, had a good experience.
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1 out of 1 people found this review helpful. Did you?
Glenn P.
Ordered on 2/17/2020
Good Price, Fast Delivery 3/2/2020 4:26:45 PM
Very Happy with Dealking and Newegg
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  • Didn't contact
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