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About Us

Ediscount was founded in 2009. Since that time, Ediscount has been concentrating on brand development as well as OEM/ODM service. Through cooperation with famous university on constant research and development in new technologies and products, we are heading toward leader status in the electronics industry due to its high-end technology. With rich experience and knowledge, we offer competitive and reliable service to promote the brand image, which in-turn has a profound influence on the whole industry. Innovations in research and development provide the best returns for our customers while at the same time providing the inspiration for our further development.

Through great management, talented and forward-thinking engineers, high-quality products and first-class customer service, we aims to provide the best vapor experience. To our delight, we have earned a great reputation all around the world. We believe that based on honest business practices and stable development, we can be all you want. Our goal is that everyone has a great experience with Ediscount , in accordance with our slogan of all for your health.

Operation Philosophy:

Quality and customer service are the decisive factors in any enterprise future. With that in mind, we implements the policy: Customer first, Quality first. Our forward thinking strategy has made us a consistent source of innovation across the industry in electronics and our production flexibility has allowed us to keep pace with the changing market demands. We top priority is to meet and exceeds the expectations of its customers. We are committed to provide excellent service in all areas of production like planning, development, design, manufacturing and implementation.

Oversea Warehouse Logistics:

To respond to complaints about long delivery times, we send the parcel by the fast shipping ways with tracking number to ensure that customers get their packages faster. customers in the US no longer need to wait a long time for their packages arrival.
We plan to add more countries to the delivery list in the future so that most customers can get their packages in a short time. We will build more overseas warehouses in the future to speed up delivery no matter where you are.

Customer Service:

We stand behind everything we sell and make it our mission to ensure increased profitability for you. It is often difficult to switch suppliers but we will work very hard with you to smooth the transition. If you give us the opportunity to claim even a portion of your business, we will work hard to earn more of it.

  • Feedback
  • Returns Policy
On-Time
Delivery
15.35%
Product
Accuracy
31.18%
Customer Service
Satisfaction
22.35%
619 Ratings (20% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 429
Michael C.
Ordered on 7/28/2020
Inaccurate delivery estimates 8/8/2020 10:08:49 PM
Estimated to take a week to deliver, it's been well over a week now and it isn't even close to my state. It was a simple cable, but it's taken ages for them to have it delivered thus far. In the meantime I've received two other orders that I placed after this order.. definitely wouldn't go with this seller unless you want something to take a long time to arrive.
  • No
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James V.
Ordered on 7/12/2020
Terrible 8/7/2020 10:31:11 AM
Would not recommend, Would give ZERO Eggs If I could ... Ordered July 12, got a label created notice saying overseas shipper 8-15 business days for delivery.. Label stayed at awaiting carrier pick up for 2 weeks. we contacted New Egg and they contacted Ediscount.. they replied saying covid 19 delay please wait...as of Aug 2.. Still waiting carrier pick up.. Contacted them again..all of the sudden tracking moved.. Label created date went from July 12 to July 14 and in transit as of Aug 4 on new eggs tracking page, however the tracking screen shot from EDiscount shows package in Monroe Township NJ as of July 24?? If you google the tracking number, It shows USPS still waiting on package, label created.... Today is Aug 7th.. There is no way the package has been in NJ for this many days and USPS still doesn't have it... Terrible shipping!!! Update, while writing this, the thermometer showed up in the mail. instruction book says comes with 2 AAA batteries, was empty slot in plastic holder.. no batteries. Tried to take temperatures and it appears to be off by several degrees.... wouldn't buy again
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George R.
Ordered on 7/8/2020
It just worked 8/5/2020 10:59:32 AM
I bought it because an earlier review mentioned it worked in Linux, which is what I wanted. Documentation and description do not mention Linux, but it immediately worked on my CentOS 6 system w/no problems once I figured out it did not appear as /dev/fd but as /dev/sdb. Some old disks (20+ yrs) failed to read, but others of same age were fine, so I think those were just bad disks.
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Anonymous
Ordered on 7/5/2020
Shipping not well coordinated 8/1/2020 8:55:29 AM
Tracking through USPS was not coordinated from China. Firstly, if I knew I was ordering from a vendor in China, I would not have placed the order. This was not revealed up-front. When I contacted Ediscount by email, I received reply from China that struggled with the English language. They claimed the package was on it's way yet when I checked USPS tracking data, it showed as LABEL CREATED AWAITING PICKUP. So, I thought it wasn't being shipped at all. Eventually, the product arrived within the window of time promised but there was no way I could track progress through USPS. I won't buy from this seller again as I prefer US companies who ship within the US and not from China. Hopefully that still exists.
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Paul H.
Ordered on 7/9/2020
Horrible experience with Seller 7/30/2020 4:39:14 PM
I would avoid this seller at all costs. It was an overseas shipment so that took some time, but the customer service and details around the shipment were non existent. After 21 days to get the product, i received the product in bubble wrap in a fed ex like pouch. No manufacture box. one of the fans was broken and unusable. These are Cooler Master fans, a major brand in computer fans. Really disappointed with the whole experience.
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Kenneth A.
Ordered on 7/3/2020
Still haven’t gotten mine , been a month 7/30/2020 11:15:00 AM
Will not be buying from again
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Anonymous
Ordered on 7/2/2020
Too awhile 7/28/2020 2:05:40 PM
I ordered a fan header splitter from them on 7/03/20 and got it 7/28/20. Took longer than I thought but got it eventually. The tracking info said “label created” but never said it shipped. It just randomly showed up at my house one day. Just happy I finally got it.
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CHRIS C.
Ordered on 6/20/2020
3.5" Floppy Drive 7/27/2020 5:09:08 PM
Yep, I'm one of those people that still have floppy disks. Don't use them that often, but it is nice to have the option when an old disk turns up.
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Anonymous
Ordered on 6/30/2020
Been a month no package 7/26/2020 3:08:02 PM
Contacted seller a week and a half ago. They said they package was shipped but it hasn’t moved in a month. Unsure if I’ll ever get my package. Definitely should have looked at seller reviews before. Lesson learned I guess m
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R T.
Ordered on 7/22/2020
Do they actually deliver anything, ever? 7/25/2020 7:33:09 PM
I ordered a couple of power splitter cables on July 20th. According to the tracking page all that has happened in the last five days so far is that a label has been printed. No indication that it's been picked up by a carrier or when it will be delivered.

What's going on?

The review software requires that I answer the question "Was the Item as Seller Described?", but how am I supposed to know until it's delivered? So I said "No" but take that with a grain of salt...
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TYLER D.
Ordered on 6/26/2020
Didn’t ship to me after 3 weeks of waiting 7/24/2020 12:08:02 PM
it might be good just didn’t get shipped to me
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Anonymous
Ordered on 6/18/2020
7/24/2020 7:46:00 AM
Never received the item for more than a month. After filing a claim requesting, I was provided a tracking number for a package that was delivered to some address in California, which is nowhere close to the state I live in. The claim was closed as resolved. Never received the product, never managed the refund I requested. Worst NewEgg experience to date.
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Mr. T.
Ordered on 6/26/2020
Negative 7/24/2020 4:33:40 AM
Product not yet received. According to the tracking link, the item has not yet shipped 30 days after order placed.
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Adam S.
Ordered on 6/25/2020
Still waiting on order 7/24/2020 2:30:15 AM
It's been a month since I ordered a set of cooling fans from this seller (estimated shipping time was 7-15 days) and the only status update I've received is "Label Created". I still don't have my order and the seller won't answer my emails.
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RUTH H.
Ordered on 6/21/2020
Have not received 7/18/2020 12:39:10 PM
It hasn't even been shipped yet according to the tracking number. I was going to purchase a computer in a few months but not if this is how you do business.
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3 out of 3 people found this review helpful. Did you?
Israel M.
Ordered on 7/8/2020
7/17/2020 10:43:00 PM
Took to long waiting almost 2 week and it’s still in shipping has not moved at all
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Anonymous
Ordered on 6/4/2020
Not Recieved 7/17/2020 12:00:38 PM
It has been nearly 2 months and the seller will not take accountability or refund me my order. My order is even “past return date” despite the shipment tracking showing it was never even shipped in the first place. Go elsewhere for your needs.
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Arleen F.
Ordered on 6/18/2020
still haven't gotten it 7/17/2020 10:02:46 AM
that's the main problem...I don't know if it is what I ordered, I haven't gotten it and will still not get it for 2 more WEEKS.
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luke g.
Ordered on 6/9/2020
bought something else instead 7/14/2020 6:11:04 PM
I expected it to arrive sooner. but friendly customer service (a real person!) was able to assure me it was on the way. I had problems with the mic, and so bought another product. It might be my computer setup to blame, I don't know.
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Clinton T.
Ordered on 7/2/2020
7/9/2020 6:12:53 AM
hasn't showed up yet
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