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Whether you’re in need of a Wi-Fi programmable or premium touchscreen thermostat, Emerson thermostats by White-Rodgers is one of the industry leaders in innovating thermostat function and design. Visit sensicomfort.com/support for around-the-clock access to support articles, instructional downloads and comprehensive support videos. Our highly-trained Sensi Support Team is available seven days a week at firstname.lastname@example.org or +1(888) 605-7131.
- Returns Policy
30-Day Satisfaction Guarantee – if you are not comfortable with the terms of this limited warranty or completely satisfied with your product, you may return the product in new condition, with all original packaging and accessories and a copy of the receipt of your purchase to the manufacturer within thirty (30) days of purchase and receive a full refund of your purchase price.
Unless specified otherwise, please call our Customer Service at 1-888-725-9797 or email us at ECTWRQM@Emerson.com to obtain a returns goods authorization/ reference number (RGA). We will NOT be able process the refund without a valid RGA reference number.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.