The Express Panda Shop on Newegg is dedicated to providing you with a satisfying shopping experience. We believe our success depends on happy customers, so we only offer high quality products, quick processing of your orders, first-rate customer service and affordable prices that everyone can appreciate.
We hope that you can come to think of us as more than just a distant online shop, but also as a trusted friend and partner who sells the electronics gadgets and accessories you need.
In this regard, there are two things you can do to allow us to help you and all the other shoppers here on Newegg;
1) Word of mouth travels fast, especially in the internet era. Therefore, if you are happy with our products or service then please share your experience by posting seller feedback or product reviews.
2) We believe in making the customer happy. If you happen to experience any problem with an order, please don't hesitate to contact us. Our customer service representatives are always ready to help and we promise you a quick reply and solution.
- Returns Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.