Welcome to Furmax.
We are manufacturer and trader specialized in the research, development and production of Gaming chair,bar stool,office chair,dining chair with our own brand “Furmax”.
We stay focuses on strict quality management and offer high quality products to our customer.You will find a great selection of exercise at unbeatable price.
- Returns Policy
You have 30 Days to return your order for a refund (Please note that products labeled “Non-refundable After Unpacking” in the description section of the product page are not applicable for returns).
Furmax accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund:
1. Products that have exceeded the 30-day return window.
2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).
3. Products taken out of original packaging without manufacture defects.
*Fees Assumed by You
1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:
1.1 Return Postage
The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.
1.2 Original Shipping Fee
1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.
1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund.
1.3 Restocking Fee
We will deduct a restocking fee of 15% of the product(s) value from the final refund amount. (Please note that if the product(s) being returned was originally purchased with Free Shipping, the product(s) value part will be the product(s) prices minus the shipping fee incurred by the company. )
2. Returns that are typically categorized under “non-manufacturing defects” include but are not limited to:
1 Return(s) exclusively because of damage to the outer packaging.
2 Return(s) caused by duplicated orders.
3 Return(s) caused by cancellation request(s) sent after the order has been shipped.
4 Return(s) caused by inaccurate shipping address provided upon order placement.
5 Return(s) not based on the product having a manufacturer’s defect and simply due to the customer’s personal preference.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.