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GMG, Inc has been selling on the Internet since 1998. One of the early pioneers of the Internet retail business GMG, Inc has been a respected and well establisher retailer of products of the highest quality and the best retail pricing. Our Mission Statement is to strive for 100% customer satisfaction, competitive retail pricing and to strive to be the best in any category we sell products in. Our staff has been in the retail trade for as many as 50 years. We sell only the best quality products, we do not sell low end products and never sell used products, only new products. Our Brands are national sold manufactures and we even have our own trademarked line , “CandyKorner” of packaged candies and other food products. Our customer service staff is knowledgeable in all categories in which we sell products
- Returns Policy
We want you to be pleased with your order, but if you need to return parts to us, please help us by following these basic guidelines. 1. WE ONLY ACCEPT RETURNS THAT ARE NEW, UNUSED PARTS STILL IN THE ORIGINAL PACKAGE. These must be in "re-saleable" condition and must have been "in-stock" items. Sorry, but there are NO RETURNS ON SPECIAL ORDER PARTS, installed parts, mounted wheels or grocery items. Please verify offset and fit on your vehicle before mounting tires on wheels. 2. Returns MUST be processed within 30 days of the shipping date on your original order. 3. To make a return, call the GMG Inc Customer Service Department to request a "RGA" (Return Goods Authorization) form. NO credit or refund will be given for returns which do not have an RGA number. 4. All returns are to be shipped to us via either UPS ground service, FedEx ground service or the US Postal System parcel post. 5. Upon inspection, credit will be issued for the parts only, There are no refunds on shipping or handling charges. There may be a return handling charge if the error is not due to GMG Inc or its shippers. Warranties Some parts carry a manufacturers warranty. If you have questions regarding this, please contact the GMG Inc Customer Service Department. We can assist you in reaching the manufacturer. Damaged Parts Please inspect your parts immediately upon delivery. Shipping damage must be reported to the carrier and GMG Inc within 24 hours of receipt.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.