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Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

During the global virus period, for security reasons, to avoid infection, all virus protection products cannot be refunded / returned / replaced. Thank you for your understanding and support!

Gooze Store is committed to providing each customer with the highest standard of customer service.

30-day money-back guarantee for any reason.(Excluding protective products)

  • Feedback
  • Returns Policy
On-Time
Delivery
61.11%
Product
Accuracy
66.67%
Customer Service
Satisfaction
52.17%
36 Ratings (61% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-17 of 17
Anonymous
Ordered on 7/22/2020
Flimsy Attachments and Large 8/9/2020 5:59:22 AM
First, this is a big mask. It fit me, but my girlfriend's face was too small for it to properly cover. Straps are not adjustable.

That's not the worst part. After two light uses, one of the strings came off. They clearly glue strings to the side of a mask, and not well.

I have not tested the particle level to confirm its KN95 compliant, but the quality failures make me suspect that might be inadequate too. I'll see if there's an easy test and revise this.
  • Yes
  • No
  • Didn't contact
Did you find this review helpful?
BARRY B.
Ordered on 7/17/2020
Fast Service And Free Delivery From China Ontime 7/31/2020 7:04:59 AM
I buy these masks through Newegg from a company called The Gooze Store. I have ordered twice and the price and efficacy of the masks is competitive with the best I have found available since the pandemic began. These masks do the job so far in protecting my family. The Gooze Store is able to sell these masks to the American public while our own government cannot even admit that there is a crisis in the world. China can produce these masks and sell them here while our president struggles to produce one good idea in four years.
  • Yes
  • Yes
  • Yes
1 out of 2 people found this review helpful. Did you?
Ronda G.
Ordered on 7/4/2020
good 7/30/2020 2:04:14 PM
would recommend
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Anonymous
Ordered on 5/14/2020
Never received 6/22/2020 4:12:33 PM
Never received item nor did seller respond to question about location of package.
  • No
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  • No
2 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 4/28/2020
Seller is clueless 6/19/2020 11:00:10 AM
I ordered a simple product and this seller couldn't deliver. almost two months go by and product still wasn't delivered. I asked for my money back and was told it will be there tomorrow about 6 times. it finally showed up and now to get my money back I pay shipping on an almost 60 day old item I no longer need because I couldn't wait. responses all from China, buy American
  • No
  • No
  • No
2 out of 3 people found this review helpful. Did you?
Richard R.
Ordered on 5/17/2020
Be careful opening items. 6/15/2020 2:01:32 PM
Packaging was difficult to open and I destroyed 2 out of 4 of the items.
  • Yes
  • Yes
  • Yes
2 out of 3 people found this review helpful. Did you?
Andrew R.
Ordered on 5/27/2020
6/10/2020 2:37:37 AM
NEVER SHIPPED
  • No
  • No
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1 out of 2 people found this review helpful. Did you?
Eliden K.
Ordered on 5/13/2020
awesome 6/9/2020 7:25:15 AM
edible too
  • Yes
  • Yes
  • Yes
1 out of 2 people found this review helpful. Did you?
LYONEL C.
Ordered on 5/7/2020
LOUSY 6/4/2020 7:42:22 AM
I HAVEN'T RECEIVED MY ORDER YET AS OF TODAY JUNE 6TH 2020 @ 10;40 AM...
  • No
  • No
  • No
2 out of 3 people found this review helpful. Did you?
Kan C.
Ordered on 5/16/2020
Delivery record 5/27/2020 2:28:43 PM
I saw the product was in JFK, NY yesterday, now we are in square one -the label created . The process is being reversed. Will not deal with this seller again.
  • No
  • No
  • Didn't contact
2 out of 3 people found this review helpful. Did you?
dennis c.
Ordered on 4/14/2020
Only received half of my order 5/19/2020 6:14:21 PM
2 oz. Bottles were less than half full and not all items were accounted for. And no reply to my dismay.
  • No
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1 out of 2 people found this review helpful. Did you?
Melvin B.
Ordered on 4/20/2020
Regular postal delivery 5/15/2020 3:50:59 PM
Not so sure about the delivery and it took so Long! please figure out a faster delivery and tracking method!
  • Yes
  • Yes
  • Didn't contact
1 out of 2 people found this review helpful. Did you?
James K.
Ordered on 4/16/2020
Use Gooze, you lose 5/15/2020 11:03:21 AM
Never received item. I reached out to Gooze and was misinformed about the status two different times. I would not recommend this company.
  • No
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1 out of 2 people found this review helpful. Did you?
Nilda B.
Ordered on 4/19/2020
Quick for a survey but have not even received! Ha! 5/14/2020 5:35:16 AM
You are quick to get a survey and I haven’t even received received the item. Pathetic!
  • No
  • Yes
  • No
1 out of 2 people found this review helpful. Did you?
Shawn W.
Ordered on 4/11/2020
5/7/2020 2:33:18 AM
I need a response on my emails I sent. I have yet to receive my orders and now I'm getting ignored by this company. I want my money back from my orders. This is unacceptable.
  • No
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1 out of 2 people found this review helpful. Did you?
Rodney J.
Ordered on 4/7/2020
Not a good seller . 5/1/2020 9:54:19 AM
I will not recommend this seller to anyone . Run and buy from someone else .
  • No
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1 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 4/6/2020
Not recommended 5/1/2020 8:02:22 AM
Thermometer reads in Celsius and reads low. Very disappointed
  • No
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1 out of 2 people found this review helpful. Did you?
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