- Returns Policy
Return requests must be initiated within 30 days of delivery. After 30 days, returns are not accepted under any circumstances.
All product returns are subject to a 15% restocking fee.
All product returns must be received in the original packaging and must not be opened or show signs of usage. If the product cannot be sold as new, Bio Bidet will not issue a refund.
Water filters can only be returned if the shrink wrap is intact.
o Customer is responsible for all return shipping costs. Bio Bidet will not accept collect shipments.
Damaged, defective, and/or missing items
For severely damaged boxes, please hold onto the box for further instructions for UPS claims.
Call-tags/UPS shipping labels are only issued if the product is damaged/defective upon delivery.
The customer must notify Bio Bidet of any claims for damaged/defective merchandise or missing items/parts within 5 business days of delivery
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.