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Founded in 2016 with a rich track record in IT, ITMars.com began its mission to empower our customers as they navigate the complex frontier of IT Hardware. We are an experienced collection of purchasing gurus that specialize in sourcing equipment from the top names in IT - Cisco Systems, Hewlett Packard, Dell, Fortinet, Juniper, and many more. Our unique approach to distribution focuses on passing along the benefit of our robust purchasing network by eliminating middlemen, drastically reducing mark-up, and shortening lead times. We harness the convenience of technology to connect our customers to a channel of distribution that draws on our acute expertise – all with the click of a button. We stand by the quality of our products and services to create a seamless purchasing experience, eliminating the guesswork and stress that can be associated with sourcing technology equipment. Lean on over fifteen years of experience with quality control, price negotiation, and complex logistics analysis to deliver you the right product, exactly when you need it. We are here for you, feel free to contact us directly to learn how our expertise can save you both time and money.
We specialize in Cisco Systems networking equipment – switches, routers, modules, and power supplies, HP Servers and components including hard drives, memory, processors, and power supplies, as well as personal security equipment from trusted names such as Fortinet and SonicWall. Don’t forget to check out our line of IP Phones from Cisco and Polycom, as well as additional networking gear from Aruba. Have a special request? Send us your needs and we will do our best to source the product you need, when you need it!
- Returns Policy
• ITMars.com offers a 30 day money back guarantee.
• All RMAs are subject to a 15% restocking fee.
• An exemption from the 15% restocking fee will be reviewed if the following RMA conditions are met when the RMA arrives to an ITMars.com warehouse;
o The RMA item must be “double boxed” in an outer box when it arrives at an ITMars.com warehouse. The returned item must be unopened and the manufacturer’s box must be in mint condition with no markings on the manufacturer’s box (shipping labels, writing, etc.) *ALL* RMAs shipped back in the manufacturer’s box without an outer box will be refused and returned to the customer without credit.
o The RMA must include all original accessories or the return will be refused.
• ITMars.com offers a no-cost 90-day DOA replacement warranty.
• All RMAs submitted under the 90-day DOA warranty claim will be tested when the RMA arrives to a ITMars.com warehouse. Once the RMA is confirmed DOA a refund will be issued.
• If the RMA is tested and deemed to be in good working condition, a refund will not be issued and the unit will be returned to the customer. The customer will incur all shipping charges associated with the order.
• Customers are responsible for all RMA shipping costs, unless the RMA is deemed to be of fault on behalf of ITMars.com.
• When a pre-paid RMA label or “call tag” is needed, the shipping costs will be subtracted from the amount to be refunded.
• If delivery of an order is refused by the customer, a 15% restocking plus the shipping cost will be applied to the RMA credit.
• All items returned Open Box will be issued a 15% restocking fee and the customer will endure all shipping costs associated with the original sale and RMA transaction.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.