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Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - Newegg shopping upgraded ™

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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

United States based seller of consumer industrial, healthcare and electronics. Our aim is to provide quality product and services; please let us know if you have any questions or concerns.

  • Feedback
  • Returns Policy
On-Time
Delivery
45.45%
Product
Accuracy
81.82%
Customer Service
Satisfaction
62.50%
11 Ratings (45% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-7 of 7
Anonymous
Ordered on 6/15/2020
Vender has notice about extended length of time for shipping pickup during Covid, can not fault them for posting that. 6/30/2020 11:05:50 AM
However, the shipping label was created but product did not ship for another 5 days later with the claim that USPS did not pick up shipment and they were waiting for them to do so. So I'm not sure who's fault this is.... does USPS really take 5 days to pick up products that are entered into their system or is this the vender's fault? Not sure. Maybe they should set up a delivery to the shipper.
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Francis L.
Ordered on 6/2/2020
Great Seller 6/29/2020 5:10:23 PM
Great Seller and Fast Shipping.
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KAREN W.
Ordered on 6/5/2020
If you are fine with being lied about shipping 6/10/2020 6:14:09 PM
Has lied about shipping. Don’t go with this company. I have two packages from two different sellers that are in transit marked shipped the same exact day as this one, tracking shows both made it to the post office the same day. This company marked shipped the same day as those and it did not get to the post office. it has been 3 days now “Awaiting for Item Arrival” on tracking. I sent a message and they said they put it in the mail but blamed covid for shipping delays. Even though I literally have two packages on the way to my house. DO NOT ORDER FROM THEM.
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3 out of 5 people found this review helpful. Did you?
Ryan J.
Ordered on 5/25/2020
Don’t Buy from Instock Masks 6/10/2020 2:08:45 PM
Ordered product 5/26, not realizing it wasn’t sold by NewEgg. Shipping label was created 5/30 but the item did not ship until I contacted NewEgg on 6/4 to request the seller to cancel order. Seller lied and said it shipped previously and they could not cancel the order but from the tracking you can clearly see that Instock Masks did not ship until 6/5. Item is still not here 6/10, even though it was supposed to be delivered today. All other components, even ones not in stock when ordered and a freaking i9-10900K arrived by 6/5 and this product was supposedly in stock with the seller. It must take two weeks to ship from Boston to Detroit or I’m just to used to Prime shopping, either way this seller sucks. Instock Masks is a joke of a seller and probably a scam, don’t buy from them, make sure the products you buy are from NewEgg.
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4 out of 6 people found this review helpful. Did you?
Randel W.
Ordered on 5/20/2020
Item was as described 6/10/2020 10:46:43 AM
While it took longer to be delivered than the initial estimate, I can only fault delays due to Covid-19 and the postal system. Item arrived with everything as described. Great customer service when tracking the package throughout the delays.
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2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 3/21/2020
4/6/2020 8:29:10 AM
Packaging was a little sketchy since masks arrived in a ziploc bag. However, not as sketchy as having to reuse the same mask over a many days at work. Item as described, unsure if packaging was mentioned in posting. Would buy again from this seller if it was clear how many come in a sealed package so that I could purchase that instead.
Instock Masks Response:
Hi Valued Customer, I am sorry that you had a negative experience purchasing this product. I hope that I can help to alleviate some of your concerns. To re-iterate these masks are definitely not used and came from a pack of 20 that was individually packed using gloves and personal protective equipment. On the listing it had also specified that these masks are "individually Zip-Locked". If it would help you, I can send you additional replacement masks that are brand new, but they will be sent using the same packaging. Please let me know if there is anything else I can do to make this a better experience for you as we are a small business and negative reviews are quite a concern for us.
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3 out of 4 people found this review helpful. Did you?
Andres C.
Ordered on 3/22/2020
Used masks in ziploc bags 3/25/2020 3:58:32 PM
Used masks came in ziploc bags instead of the factory packaging, be careful!!!
Instock Masks Response:
Hi Andres, I am sorry that you had a negative experience purchasing this product. I hope that our conversation over the phone helped to alleviate some of your concerns. To re-iterate these masks are definitely not used and came from a pack of 20 that was individually packed using gloves and personal protective equipment. On the listing it had also specified that these masks are "individually Zip-Locked". If it would help you, I can send you additional replacement masks that are brand new, but they will be sent using the same packaging. Please let me know if there is anything else I can do to make this a better experience for you.
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2 out of 5 people found this review helpful. Did you?
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