Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - Newegg shopping upgraded ™

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

<b>Please confirm if the memory module is suitable for your computer before you order the memory. In order to avoid unnecessary cancellation of orders and refunds.</b>

Please Email us directly for RMA service and other inquiries. Phone may not be answered.

Email: Carina@umkamall.cn

Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.

KsiMall is an online e-commerce driven business, we offer a large inventory of high quality computer components and peripherals.

We offer quality products at competitive prices, providing knowledgeable and friendly customer support.

We strive to bring our customer the best online shopping experience possible.

We offer the best prices doesn't mean we skip on our customer service.

With the support from our customers we're able to use our buying power to get you the best deals.


*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.17track.net/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.



ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.17track.net/
If you can't track it just email us, we will send you the shipping infomation.


We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs


ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.


Thank you for visiting our store!

Best wishes to you and your family.

KsiMall

  • Feedback
  • Returns Policy
On-Time
Delivery
76.44%
Product
Accuracy
79.33%
Customer Service
Satisfaction
74.55%
208 Ratings (75% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 88
william s.
Ordered on 7/23/2020
So Far So Good 8/7/2020 11:20:28 AM
It does what it should
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Anonymous
Ordered on 7/25/2020
Possible Scam (BUYER BEWARE) 8/6/2020 7:32:36 PM
I ordered merchandise that was marked up approximately 120%. No other sellers on Newegg had the product I need so I bit the bullet. Not only did this seller not deliver my items on time, they also shipped me the wrong item. BUYER BEWARE!
  • No
  • No
  • Didn't contact
Did you find this review helpful?
Jeremiah J.
Ordered on 7/19/2020
8/6/2020 6:46:12 AM
Does not support free sync which was one of the major reasons for getting it and came with a China style plug
  • Yes
  • No
  • Didn't contact
Did you find this review helpful?
Cedric W.
Ordered on 7/23/2020
Delivered in time! 8/3/2020 2:15:35 PM
I see that people have been complaining about this seller lately, but my order was well packaged and delivered in time. I couldn't have asked for better given COVID.

The tracking information displayed on Newegg was not always correct though. It often came back to "Label Created", but looking at the Fedex tracking I could see that the package was progressing normally through China, Japan, Hawaii, and the USA.
  • Yes
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you?
Sebastion M.
Ordered on 7/17/2020
Really like the monitor 7/31/2020 6:08:34 AM
I do enjoy the monitor it just took a little longer than expected to get to my residency.
  • No
  • Yes
  • Didn't contact
Did you find this review helpful?
judy c.
Ordered on 7/8/2020
Great 7/28/2020 5:17:41 AM
I do recommend them to other people.
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Timothy K.
Ordered on 6/3/2020
Worst Experience Ever.- No Exageration 7/27/2020 6:35:10 AM
Ordered a pool with a "Saltwater System". Item number matched manufacturers saltwater system.
Received with no "saltwater generator".
Was told that since they removed the words saltwater generator were removed from the description, so tough luck.

When I protested, I was told "Bad reviews will not help your case....."
My credit card company had to step in and slap their d!$k
  • Yes
  • No
  • No
1 out of 1 people found this review helpful. Did you?
Brad G.
Ordered on 7/4/2020
Possible Scam? 7/18/2020 1:27:42 PM
This seller, seems to be selling products with an extremely steep markup. However, since I really needed the product I was after I went ahead and paid the extra. At time of purchase (4th of July) the estimated delivery time was 4-7 business days. Upon successful payment I was informed the order would reach me in 9-12 days + a 4 day processing delay. That's nearly double the advertised time, but due to the current situation with various quarantines I wasn't overly surprised. A few days later (8 July) I noticed a shipping label was created and deleted by the sender. I reached out for an update and was told to expect delivery in 8-12 days. Fast forward 10 more days (18 Jul) and I was just provided with a tracking number for the package, which by all appearances has been lost by the carrier. It has been 16 days since time of order... and at time of writing this review still no package

If possible I'll post an update if/when product/refund is received.

I would highly suggest not trusting this seller.
  • No
  • No
  • No
5 out of 5 people found this review helpful. Did you?
David K.
Ordered on 6/28/2020
7/17/2020 4:33:15 AM
Product not received
  • No
  • No
  • Didn't contact
3 out of 3 people found this review helpful. Did you?
josh b.
Ordered on 7/13/2020
I bought one of their refurbished one plus 7 pros and the screen was terrible. 7/16/2020 2:37:45 PM
The screen had tons of deep scratches, dead pixels, and burn in that made me think it was a display model. Refurbished means they replace the screen if it is this badly damaged. Do not trust this seller.
  • Yes
  • No
  • Didn't contact
3 out of 3 people found this review helpful. Did you?
Jason A.
Ordered on 6/26/2020
7/15/2020 12:11:39 PM
I would recommend this seller...
  • Yes
  • Yes
  • Yes
0 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 7/8/2020
Buyers beware 7/13/2020 10:37:12 AM
I ordered this headset with the MSi controller together I received the controller today but no headset it still says pending delivery the labels were created on the same day and they still haven’t shipped the headset i ordered on the 8th of July 2020 for now it’s a negative review until I can get some communication from there support team I emailed hopefully I receive my product
  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you?
Michael W.
Ordered on 7/5/2020
Buyer beware 7/12/2020 6:51:34 PM
Seems like the new trend is to show fake stock to get people to buy from their store even when they&#39;re sold out. They created a fake shipping label and then cancelled my order but did not initially issue a refund and there was zero correspondence from them. I emailed them asking for a refund. They were reluctant, assuring me the product was on the way, even though they had cancelled my order. After creating a ticket with Newegg customer support and asking three times, they finally submitted the refund.

Since leaving this review, Carina with KSI Mall has spammed my inbox asking that I take down the review. Nothing that I&#39;ve stated here is false. Buyer beware.
  • No
  • No
  • No
8 out of 8 people found this review helpful. Did you?
Vernon T.
Ordered on 7/7/2020
Misleading Shipping Information with Intent to deceive the customer 7/11/2020 1:50:53 PM
When I ordered the Seasonic PRIME TX-850, 850W 80+ Titanium PS from Newegg website it specifically stated that the PS was shipping from US and in fact today 7/11/20 it still does. Yet when I use the tracking # supplied it says the PS is shipping from XIAMEN, FU CN. I wrote seller with my concerns and seller replied back PS was shipping from US; however when I checked the shipping details today (7/11/20) it still says PS is shipping from XIAMEN, FU CN awaiting carrier pickup. This seller does not appear to be trustworthy so my advice to all is not to purchase any thing from Newegg where KsiMall is listed as the seller.
  • No
  • No
  • No
7 out of 7 people found this review helpful. Did you?
Theodore S.
Ordered on 6/19/2020
1 of 3 MSI motherboards 7/9/2020 11:15:11 AM
Two AMD and one Intel, MSI has served me well. I payed primmum price during the motherboard shortage.
It replaces one that had a hiccup during BIOS upgrade, First in hundreds of BIOS updates. MB has every thing I need and nothing I don't.
Amd Ryzen 5 3600X 6-core,12 Threads 3.8 Ghz (4.2 GHz Max Boost)95W
Ram 16 GB G.SKILL Trident Z RGB DDR4 3200 C16 2x8GB
GPU Sapphire Radeon NITRO RX 590 8GB GDDR5 OC
(Tucson) MSI B450 Gaming Max AM4 AMD
Disk drive ADATA XPG SX8200 Pro 1TB 3D NAND
NVMe Gen3x4 PCIe M.2 2280
  • Yes
  • Yes
  • Yes
Did you find this review helpful?
Stephen K.
Ordered on 6/20/2020
Customer Service isn't all that Great 7/8/2020 1:59:15 PM
The seller kept avoiding my question about getting a replacement part, thinking I just assembled it wrong. After multiple emails they finally answer my question by telling me that I'll have to disassemble my product and send it back, refund it, then order it again.

The product on the listing wasn't even what I received so they did not know why it was defective.
  • Yes
  • No
  • No
3 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 6/26/2020
DO NOT BUY FROM THIS VENDOR 7/8/2020 10:46:33 AM
Purchased on 6/26/20. Shipping label created (not actually shipped) on 7/1/20. Item still has not actually shipped as of 7/8/20. I have purchased this item from a different vendor and received it already. I will be returning the item if I ever get it...if course, minus shipping and a restocking fee of course. I should have trusted the reviews. This vendor is scamming the restocking fees.
  • No
  • No
  • Didn't contact
6 out of 6 people found this review helpful. Did you?
KEVIN W.
Ordered on 6/26/2020
Sold an obviously defective phone. 7/5/2020 11:08:10 AM
I would not recommend this seller to anyone.
The refurbished phone did not come with original packaging, phone charger or any paperwork. Just a phone in a box with a generic charger. Then when I turned it on, there was a Screen Burn of Text on the display.
  • Yes
  • No
  • Didn't contact
3 out of 3 people found this review helpful. Did you?
Austin S.
Ordered on 6/16/2020
camera works 7/1/2020 11:52:26 AM
It arrived late, but this is probably more on the post office (and that's acceptable due to the effects of the pandemic).
Main gripe would be the packaging. The box shipped in a jiffy mailer envelope, which provided little protection. The package was pretty beat up, but fortunately the camera wasn't too damaged-- just minor scratches.
  • No
  • Yes
  • Didn't contact
2 out of 2 people found this review helpful. Did you?
Joshua M.
Ordered on 6/25/2020
Don't order from this company 7/1/2020 6:03:01 AM
They lie and say the items are us shipped but they make you wait while they wait for it to come in from kuwait city, kuwait. I requested a cancel when i read the reviews and I experienced it myself I felt it necessary to report it and request a refund as my items have been in "shipping" at the same location waiting on package since the the day i ordered.
  • No
  • No
  • No
6 out of 6 people found this review helpful. Did you?
of 5
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.