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Our warehouse and headquarter are located in Englishtown, NJ. We stock our website with great products and best deals. We own 99.9% of inventory and fulfill most of the orders on the same day. Our company has over 30 years of hands-on experience in Computer and Consumer Electronics industry. We understand that our customers are concerned with best prices and quality of products, so we use our direct contracts with manufacturers, buying power and experience to get best deals. Our high-tech website combined with Advanced Inventory System and best staff provides superior shopping experience, rapid delivery and top-notch customer service.
- Returns Policy
Returns must be initiated within 30 days of the delivery date. However, physical damage must be reported within 24 hours upon delivery. Returns will not be authorized outside of this allotted time period.
You must contact us to request a Return Merchandise Authorization. The product must be shipped back within 14 days of receiving your RMA #.
All returns must have prior authorization and a valid RMA #. Packages returned without prior authorization will not be accepted!
Returned items must be in original condition, with sealed packaging, completely unused. The customer assumes liability for the package until it arrives back at our location, and is responsible for all shipping costs.
Refunds will be processed within 3 business days upon arrival of returned merchandise. All Returns are subject to 15% restocking fee.
Made PC reserves the right to reject returned products after inspection (i.e. physical damage, incomplete packaging, etc.). If physical damage occurred during return shipping, we will notify the customer promptly. It is the customer's responsibility to contact the carrier and start a damage claim immediately. Made PC will keep damaged returns for 10 weeks; after that time period Made PC will dispose of items locally without issuing credit or further notice.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.