- Email This Seller
The story of Private Island started when a family got shipwrecked on a island and where they found solace was in a big castle as big as the island, they walked in and was visited by a witch, who said, welcome, you'll never want to leave if you go through any of these doors and you will be transported back in time. Back in time, she said, pointing at the corresponding numerous doors marked by any number in history. Now off you go, unleash your wild side!
Private Island started our humble beginnings as an event planner way back when it was trendy to wear bell-bottoms, and for five years straight we are
the leading and still #1 Largest Theme Party Supplier, Wholesale Novelties Company and Halloween and Costume Manufacturer in the USA.
Our Warehouse is in eastern NY, in a town called Wurtsboro, NY- about 1 Hour from New York City. This is where we pride ourselves each and every day to the best customer service and checkout to each and every destination in the USA.
Our toll free number is 1-877-272-0215, please call for any question comment or concern. We treat our customers like family.
- Returns Policy
RMA's Are given at 1 month from when the order is shipped to return the item(s). There are no refunds after 1 month period has ended. Customers, please fill out a “Return Authorization Form from NewEGG and send it with your email to firstname.lastname@example.org Costumes, Lingerie, leggings and all clothing articles that come in contact with the body are not returnable due to Department of Health Standards.
If you received damaged or wrong product please contact us immediately with your order number at email@example.com or 1-877-272-0215.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.