- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
iTouchless Housewares & Products, Inc., the creator of the Touchless Trashcan®, EZ Faucet®, and Towel-Matic®, manufactures and distributes a line of innovative housewares and products. Our mission is to make people's daily life a little easier by using our innovative products.
Over the past 15 years, iTouchless has built a solid foundation with multiple factories in Asia to support the increasing demand of sensor activated products and innovative homewares as well as worldwide distribution network to deliver our products into various industries and markets. Our future vision is to focus on creating a continuous stream of customer-driven innovations while selecting strategic partners and distributors to form mutual benefit relationships.
iTouchless Housewares & Products, Inc. recognize that the success of our company is built on our people's values:
* Integrity and honesty.
* Passion for customers, partners, and technology.
* Open and respectful with others and dedicated to making them better.
* Willingness to take on big challenges and see them through.
* Self-critical, questioning, and committed to personal excellence and self-improvement.
* Accountable for commitments, results, and quality to customers, partners and employees.
At iTouchless, we invite you to explore our products and see how they can fit your markets and needs. Hopefully, we can share our values and achieve our goals together in the near future.
- Returns Policy
1. A Return Merchandise Authorization Number (RMA#) must be requested from ITOUCHLESS Customer Service (e-mail: firstname.lastname@example.org), and is to be marked on the outside of the shipping box for product returns. This RMA# is valid for 15 days.
2. You must ensure that merchandise is returned to receive proper credit. ITOUCHLESS does not track expired RMA#’s.
3. Freight on merchandise being returned to ITOUCHLESS is to be prepaid.
4. All merchandise will be credit at original invoice price less freight and handling charges and restocking fees of 15% for order 1 to 30 days from shipping date. If returns are in bulk without a PO# reference, credit will be calculated at the lowest amount charged to dealer for that item.
5. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and parts.
6. Credit will be issued within 30 days upon receipt of merchandise at ITOUCHLESS.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.