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Seller#: 0UH4F84UFMWLWG352

Oyen Digital Seller Profile 866-768-0659EXT2 Email This SellerEmail This Seller  See all products from Oyen Digital See all products from Oyen Digital

Oyen Digital is an innovative developer and manufacturer in the storage industry, specializing in external solid state and conventional hard drives for videographers, independent filmmakers, professional photographers, and many other industries. We are dedicated to developing ground-breaking storage products using our extensive knowledge and experience in audio/video production and mass storage. Founded in 2005 and headquartered in Oakdale, Minnesota, we have established a reputation for high quality products and exceptional customer service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (78 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 67 Reviews
Good Rating + 4 9 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/19/2016

Rating + 1 Item didn't work. Seller never responded

Item didn't work. Requested RMA on the same day I received the item. Seller never responded even when contacted by the Newegg customer service.

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Jarred I.
Order Date : 9/13/2016

Rating + 4 They worked just fine, once I got them to.

When I first got the hard drives and tried to get them to work, well, at best, my computers recognized them. They just didn't let me access them. I contacted Oyen with my problem, and they informed me that I needed to have them initialized and formatted first. I found the directions among the FAQs and followed them, and now the hard drives work great.

I really had to use my Windows 7 computer for both of the hard drives because formatting one hard drive on my Windows Vista computer threatened to take at least two days, while formatting on the Windows 7 computer took only a few seconds. But I did a little testing, and initializing an Oyen 8TB external hard drive requires a little more effort on a Vista computer than on a 7. Whereas Windows 7 will request initializing automatically, Windows Vista won't do that. When you get to the Disk Management window, you'll have to right-click on the square on the left, where it reads "uninitialized" before you get that option. After that, you can choose the options you need, and it should be accepted.

In short, it'll take a little work on your part to get this hard drive to work. But, after that, it works great.

If I have one complaint about the 8TB HDDs, its that Oyen seems to have a different definition of "portable" than that of Toshiba. Toshiba's 2TB portable drives don't need to be plugged in to a power outlet. Oyen's 8TB portable drives do.

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Order Date : 9/24/2016

Rating + 5

Prompt delivery, excellent customer service and high quality product.

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Timothy S.
Order Date : 4/28/2016

Rating + 5 Great Cases

Love the hard shell i have to manage several laptops and Portable hard drives at a time so i'm less worried if i drop it now

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

    Products sold by Oyen Digital are covered by a Standard Return Policy. If you are not completely satisfied with your purchase, the item may be returned within 30 days of the original invoice date. All returns require an RMA (Return Merchandise Authorization) number obtained by contacting our RMA department. All original equipment, manuals, cables, and packaging must be returned in order to process your RMA. Physically damaged items cannot be returned. The customer agrees to pay all shipping charges for the returned item. A replacement or refund will be issued after we receive the item. The original shipping and handling charge is non-refundable for non-defective items that are returned. A ten percent (10%) restocking fee will apply to non-defective products that are returned.

    In addition to the Standard Return Policy, all Oyen Digital items include a manufacturer's warranty. Review our full warranty policy for information regarding warranty terms and conditions.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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