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Oyen Digital is an innovative developer and manufacturer in the storage industry, specializing in external solid state and conventional hard drives for videographers, independent filmmakers, professional photographers, and many other industries. We are dedicated to developing ground-breaking storage products using our extensive knowledge and experience in audio/video production and mass storage. Founded in 2005 and headquartered in Oakdale, Minnesota, we have established a reputation for high quality products and exceptional customer service.
- Returns Policy
Products sold by Oyen Digital are covered by a Standard Return Policy. If you are not completely satisfied with your purchase, the item may be returned within 30 days of the original invoice date. All returns require an RMA (Return Merchandise Authorization) number obtained by contacting our RMA department. All original equipment, manuals, cables, and packaging must be returned in order to process your RMA. Physically damaged items cannot be returned. The customer agrees to pay all shipping charges for the returned item. A replacement or refund will be issued after we receive the item. The original shipping and handling charge is non-refundable for non-defective items that are returned. A ten percent (10%) restocking fee will apply to non-defective products that are returned.
In addition to the Standard Return Policy, all Oyen Digital items include a manufacturer's warranty. Review our full warranty policy for information regarding warranty terms and conditions.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.