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Discover Monoprice - the web's best kept secret for consumer electronics.

Monoprice, Inc is an e-commerce leader specializing in high quality cables, home theater & audio components, PC & mobile accessories, and other consumer electronics & IT equipment. Established in 2002 and based out of its 173,000 square foot headquarters/distribution facility in the greater Los Angeles area, the company has built its reputation over the last 10 years through positive word-of-mouth comments from its loyal customers. Monoprice consistently delivers premium quality products at prices far below other national brands in retail, and also provides unmatched customer service. Many of the company's products are produced in ISO certified facilities that maintain the highest standards for production quality and work environment. Monoprice's products have received positive reviews from several press sources, such as The New York Times, CNN, The Wall Street Journal, MSNBC, The Today Show, CNET, and Engadget, to name a few. In addition, Monoprice is a Better Business Bureau accredited business and was named an Inc 500 fastest growing company` in 2008, 2009 & 2010.

Warranty:

Monoprice will replace defective products any time during a product's specified warranty period. Our warranties vary by product. In general, we warrant cables for life and that most other products will be free from defects for one year following delivery date, with certain exceptions. Please go to Monoprice.com and review the relevant product ID page and related warranty information carefully. If you have questions about our warranties, contact us at newegg@monoprice.com

Returns and Refunds:

We value your business and want to ensure you are completely satisfied with our products. However, we understand that there are times when an item needs to be returned. We are here to assist you. Please submit any refund/replacement requests directly to Monoprice at newegg@monoprice.com or call 1-877-271-2592 with the Order Number and Item SKU.

Any purchase made through Newegg will be subject to the following policy:

For Refunds: All returns for refund must be authorized by Monoprice within 30 days of the delivery date. There is no restocking fee applied to any returned item(s).
For Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for returns after 30 days from the delivery date have passed. Monoprice will only replace item(s) for the exact same item(s) during its warranty period. Sorry, we cannot exchange one item with a different item. The Product ID (PID) must be the same. Replacement items cannot be shipped outside the US or Canada due to customs fees that are out of our control.

Out of Stock or Discontinued Items: If you return a product for replacement and it is Out of Stock or Discontinued when the item is received, you may be contacted by the Monoprice Returns team and offered a suitable replacement or option for a store credit.

All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please use the label provided when your RMA is issued.

Monoprice.com is not liable for packages that are lost in transit. It is highly recommended that you use a trackable shipping service when you send back your merchandise.

Monoprice's Privacy Policy:

Monoprice respects your privacy and takes great care to safeguard any of your information in our possession. We're aware of the trust and confidence you demonstrate when shopping with us and we promise to treat your information with the utmost respect and sensitivity.
Our Privacy Policy is subject to change over time and the use of information which we gather now will adhere to our most updated policy.

  • Feedback
  • Returns Policy
On-Time
Delivery
94.55%
Product
Accuracy
94.96%
Customer Service
Satisfaction
88.92%
1,219 Ratings (90% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 269
Anonymous
Ordered on 6/18/2020
Good aspect. Bluetooth useless 7/1/2020 10:00:20 AM
The sound bar has a nice a neat aspect. But that's it.
The sound is low - My TV set has its own better than the bar-,
but the worst thing was the sub woofer. No connection was successfully done
between bar and sub. It need to be improve that connection as well as the sound
and quality and volume.
At this time I do not recommend this item.
  • Yes
  • No
  • Didn't contact
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Nikki S.
Ordered on 6/17/2020
Took a long time. 6/30/2020 4:07:58 PM
Product is fine
  • No
  • Yes
  • Didn't contact
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Martin M.
Ordered on 6/14/2020
Bizarre Shipping Issues 6/29/2020 9:11:36 PM
The item was delivered several days later than estimated and made strange pathways around various cities, being hung up for unknown reasons.

When the cable finally arrived, there were kinks in it, as though it had been folded or crushed in one location. It is working now. Hopefully it will not have issues in the future.
  • No
  • Yes
  • Didn't contact
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Anonymous
Ordered on 6/15/2020
Item was not received 6/25/2020 8:02:35 PM
I have not received this item and I am not sure whom to talk to ?
  • No
  • No
  • Didn't contact
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Michael F.
Ordered on 6/10/2020
As expected 6/23/2020 6:11:24 PM
Exactly what I needed, when I needed it. Thanks Newegg!
  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 5/31/2020
perfect purchase 6/22/2020 8:38:00 PM
Item better than described, packaged safely, correct item received on time!
  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 6/8/2020
Did not receive item 6/19/2020 9:15:38 PM
Tracking showed for ups, then went to USPS and did not get any more information and never received.
  • No
  • No
  • Didn't contact
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John D.
Ordered on 6/5/2020
I grew a beard waiting for this 6/18/2020 3:01:03 PM
This took way too long to get to me ... even today.
  • No
  • Yes
  • Didn't contact
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Norman S.
Ordered on 5/29/2020
Great Job and Great Guitar 6/10/2020 2:29:07 PM
Super fast. Exactly as described and will definitely be buying another
  • Yes
  • Yes
  • Yes
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Chung T.
Ordered on 5/22/2020
Bad experience of customer serivce 6/10/2020 12:47:22 PM
The delivery said my package had arrived. However, I didn't receive it. I contacted the company's customer service. I didn't get any response for few days already.
  • No
  • No
  • No
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Christopher B.
Ordered on 5/28/2020
Good 6/10/2020 10:42:59 AM
Good Cables, Good Seller. Standard Transaction all around
  • Yes
  • Yes
  • Yes
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Gilbert F.
Ordered on 5/28/2020
I haven’t got my order yet, where the hell is it! 6/9/2020 6:34:59 PM
I haven’t got my order yet, where the hell is it! I thought I’d try Newegg to get away from Amzn, but since I’ve paid for the merchandise in full and still haven’t received my order, I realize it was a mistake to use Newegg.
  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 5/19/2020
All as stated 6/2/2020 9:51:11 AM
Simple purchase - despite current conditions, I had the cable in a few days, faster than anticipated.
  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 5/19/2020
Exactly as advertised 6/1/2020 10:26:14 AM
Got it delivered sooner than expected with great packaging
  • Yes
  • Yes
  • Yes
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WALTER T.
Ordered on 5/16/2020
i cancelled 5/31/2020 12:19:12 PM
I cancelled 30 secs after order they contact me 4 days later saying they shipped already I could send back but they would keep 90% of the cost smh
  • Yes
  • Yes
  • No
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Andrew R.
Ordered on 5/17/2020
Good set of speakers 5/29/2020 12:34:55 PM
Was looking for a cheap set to go with my old AV receiver. Set up was straightforward, wall brackets for the 4 corner speakers was a nice inclusion. Very loud and good sound quality, definitely exceeded expectations for cost. Subwoofer was a little confusing with L/R audio RCA output (I have single RCA input on my receiver). After some research, a single RCA cable from one output to my input should work fine. Does seem to work but havent thoroughly tested sub yet. Sub seems to have good range and power tho. Owned about a week, so will see how the set stands up.
  • Yes
  • Yes
  • Yes
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Thomas L.
Ordered on 5/14/2020
Good adaper for HDMI output desktop to monitor. 5/28/2020 5:47:23 AM
Well built, even had noise filter built into cable.
  • Yes
  • Yes
  • Yes
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Robert C.
Ordered on 5/7/2020
Very good. 5/25/2020 2:26:34 PM
My part was over a week late arriving but it wasn't the company's fault it was USPS fault. Package was routed all over Texas before getting delivered.
  • No
  • Yes
  • Didn't contact
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Eric H.
Ordered on 5/11/2020
Sounded Better than expected 5/22/2020 11:09:40 AM
Sounded Better than expected, or customer was impressed.
  • Yes
  • Yes
  • Didn't contact
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Stephen T.
Ordered on 5/10/2020
Love! 5/21/2020 11:31:08 AM
Works exactly as advertised. 0 complaints so far.
  • Yes
  • Yes
  • Yes
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