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Nan's Gaming gear, Inc. is a gaming gear for gamer, by gamers.
Nan's gaming gear is a small company dedicated in providing quality products for gaming.
Although we are a small company, we pride ourselves on our customer service and always aim to provide prompt and reliable feed back.

  • Feedback
  • Returns Policy
On-Time
Delivery
87.50%
Product
Accuracy
100.00%
Customer Service
Satisfaction
62.50%
18 Ratings (83% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-7 of 7
Philip R.
Ordered on 4/17/2020
Poor customer service 4/25/2020 7:42:22 AM
I requested a cancellation of the item shortly after I placed an order as I decided to go with a different cooling option but received no response at all even though the order was not processed and shipped until a few days after I purchased it.
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Kim S.
Ordered on 1/4/2019
tracking number is not given exactly at first, which makes consumers pay extra. 1/11/2019 3:23:19 PM
Very unsatisfactory. I ordered two identical items at a time, and it was on a single order number. But they sent the items separately and gave me just one tracking number at first.
I got only one tracking number for my order at first. It was quite difficult to get the second tracking number. and it was too late.
I am very disappointed in Newegg's response.
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Laura R.
Ordered on 12/9/2018
Very good customer service 12/31/2018 10:25:01 AM
Had a little difficulty with postal service delivery and seller was very communicative and did their best to resolve the situation and get me my package. A+ for customer service!
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Anonymous
Ordered on 3/11/2018
Part missing from the product box 4/7/2018 2:47:38 PM
There was a spacer for the Intel 1151 LGA socket on the motherboard that has to be installed before installing the Cooler. That part (described and shown on page one of the cooler installation) was NOT in the box. It has kept me from starting the build until I get it. Not an issue with Nan's Gaming Gear Inc. but still an issue for me...
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Sean W.
Ordered on 2/8/2017
Will Not Use Nan's Gaming Gear Again. 2/27/2017 3:19:58 AM
Nan's Gaming Gear was suppose to cancel my order and even acknowledged the cancellation. The cancellation was requested the day after order submission while the order had not shipped.

The seller then shipped the order anyway, suggesting I go through Newegg for RMA and return shipping costs.

Newegg has accepted the RMA, but I will still get stuck paying partially for the return cost as Newegg will only reimburse $10 on the $17 return shipping fee.

Thanks to Newegg for stepping up, but I would rather pay more elsewhere if it means avoiding Nan's Gaming Gear.
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Anonymous
Ordered on 11/11/2015
Quick and Clean 11/14/2015 9:56:17 AM
Delivered a Thermalright IB-E X2 CPU cooler from California to the east coast in 2 days. Packaging arrived in good condition and all contents appeared present and intact. Not installed yet but any problems that crop up at this point wouldn't be attributable strictly to the seller anyways.
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Retrorockit
Ordered on 10/27/2015
Very fast service 11/5/2015 12:53:21 PM
I ordered my Thermalright Macho 120 on 10/27. Paid for standard shipping. I had my part on the 29th. It was the correct part, well packaged, and in good condition. No delays at all ordering at Newegg and supplied by Nan's gaming.
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