Question 1

Is this a laptop or a notebook?

Accepted Answer

It is a giant 21.5 android tablet. We are using it as a touchscreen kiosk. There is free Google Play Kiosk software that can lock the device so it only goes to web pages you approve.

Question 2

Does this come loaded with any software?

Accepted Answer

Yes it comes with many useful apps similar to a smaller Acer tablet. I bought it as a monitor first for my desktop. As a Android tablet it's a little slow but great for reading magazines, watching video  and checking questionable emails.

Question 3

Is this product new or refurbished?

Accepted Answer

Lemme tell'ya how to shop Newegg: 1. Question? http://kb.newegg.com/ContactUs/ChatWithUs 2. Iron Egg Guarantee? BUY BUY BUY BUY BUY!!!!! (read the policy). Best shopping exp by far.

Question 4

Does this unit have an ethernet connection?
And How fast is the Processor

Accepted Answer

Yes.  It has both wired and wireless network connections.  I installed one on the wall at my church and use it wireless.  It's designed to be a smart display, but I use it more as a stand alone , over glorified tablet.  Its nice,  fir an older andriod platform.   Just watch what you are planning on using it for.   If you are thinking this is more like the all-in-one pc's or there,  its not.   More than you asked...but it's better than being blindsided.

CS

Question 5

Can the OS be upgraded to a higher Android OS?

Accepted Answer

There are updates released by Acer but the Android OS is a little locked down. For example you cannot rotate the screen to a vertical orientation in the software. It does most of what I need it to do so I have not tried to upgrade the OS version. Im sure there is a way to do it but it doesnt give you the option to do it easily. Most likely requires some knowledge of Android OS and flashing the on board rom.

Question 6

Can you put in CDs or DVDs?   
Can you load programs on to it

Accepted Answer

No you cannot. Steve A, epic fail. It does NOT have a CD/DVD drive. You can load your media to USB key, and deliver/transfer it to device that way. 
Its Android. You can upload Market Apps, free or purchase. You cannot load soft like with Win PC.

Question 7

does it run windows 8 and is it wireless?

Accepted Answer

Yes, it is wireless. It does not run Windows. It runs Android Ice Cream Sandwich.

Question 8

Can this be upgraded to Android 4.1 or higher?

Accepted Answer

I hear it's been successfully rooted, so I think it's only a matter of time before a way to upgrade pops up on the internet.  However, I wouldn't hold my breath on an unrooted upgrade through ACER.

I haven't had the best luck with their service department in the past, and only bought this because my needs for it are simple.

Question 9

Are there any upgrades to USB 3.0 for this unit?

Accepted Answer

As far as I know,  the answer is no.  The Android OS is also outdated and I'm pretty sure there is no uodate for that either.  It runs ICS 4.0, so don't expect it to look and act like your newer tablets and phones.  Overall, its nice and works well.

Question 10

Can I run microsoft word?
does it have windows 8?

Accepted Answer

This computer runs Android 4.0, not Windows 8. The Microsoft Word/Excel/PowerPoint apps for Android require Android 4.4 or greater. So, no, this will not run Microsoft Word.

Brand	Acer
Model	DA220HQL (UM.WD0AA.A02)

Type	All-in-One PC
Form Factor	Portable All-in-One
Usage	Consumer
Color	Black
Processor	TI OMAP 4430 1.0GHz
Processor Main Features	64 bit Dual Core Processor
Memory	1GB
Storage	8GB
Ethernet	Gigabit Ethernet
Monitor	21.5"
Operating System	Android 4.0 (Ice Cream Sandwich)
Special Features	1.2MP Front Facing Camera

CPU Type	TI OMAP 4430, dual-core ARM Coretex-A9
CPU Name	1.00GHz

SSD	8GB
Storage Spec	8GB internal storage

Screen Size	21.5"
Screen Resolution	1920 x 1080
Touchscreen	Yes
Screen Type	Multi-Touch Screen
Display Feature	21.5" HD Optical 2-Point Multi-Touch Display (1920 x 1080 resolution, 16:9 aspect ratio ) Pixel Pitch (mm): 0.248 Refresh Rate: 60Hz Response Time: 8ms Contrast Ratio: 1000:1 (Native) Brightness: 250nits (cd/m2) Viewing Angle: 178 degree Horizontal, 178 degree Vertical Tilt: 20 to 75 degree Colors: 16.7 Million

Acer TI OMAP 4430, dual-core ARM Coretex-A9 1GHz 1GB 8GB SSD 21.5" Touchscreen All-in-One PC Android 4.0 (Ice Cream Sandwich) DA220HQL (UM.WD0AA.A02)

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LAN Speed	10/100/1000Mbps
WLAN	802.11b/g/n Wireless LAN
Bluetooth	Bluetooth 2.1+EDR

Front USB	2 x USB 2.0 (Side) 1 x Micro USB 2.0 Port (monitor touch-control input to PC)
Card Reader	MicroSD memory slot up to 32GB

Dimensions (H x W x D)	20.18" x 14.15" x 2.23"
Weight	10.6 lbs.

Item#: N82E16883103823