- Cool, quiet operation for efficient eco-conscious computing
- Reduced power consumption
- Eco-conscious design
won't spin up
01/10/2013
This review is from: WD Green WD30EZRX 3TB IntelliPower 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive
Pros:
None really
Cons:
DOA. Won't spin up, starts to then clicking noises and shuts down. does this 3 or 4 times then won't spin up at all.
Seems to be common problem.
I realize unsatisfied customers or more likely to leave a bad review, but still seems to be a lot of issues like this.
Overall Review:
I bought this on kind of an impulse, but now that I think about it I'm not sure I trust that big of a drive. might buy two smaller ones put them in an old server box and raid them
RMA was approved quickly, but I get to spend $12.00 to send it back for a refund
Manufacturer Response:
We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Green, as this is not the typical experience with the product.
We are very sorry to hear that your drive did not function so soon after it was delivered. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn in and diagnostic tests.There are many variables that could amount to a drive emitting unusual sounds when powering on your computer. As a troubleshooting step, we recommend running either our WINDLG diagnostics software or Macs built in Disk Utility to check your drives health.
How to tell if the noise or sound the drive is making is normal
http://wdc.custhelp.com/app/answers/detail/a_id/568
http://wdc.custhelp.com/app/answers/detail/a_id/940
We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you. Please click the following link for our replacement procedure.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8
For information on proper handling and installation of your drives, please refer to the following link.
http://wdc.custhelp.com/app/answers/detail/a_id/981
We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.
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- robert m.
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Verified Owner
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Owned For:
1 day to 1 week
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