Single review: MSI Z77A-GD65 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard with UEFI BIOS

MSI Z77A-GD65 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard with UEFI BIOS

Intel Z77
Core i7 / i5 / i3 (LGA1155)
DDR3 2667(OC)/ 2400(OC)

Way too problems 01/20/2014

This review is from: MSI Z77A-GD65 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard with UEFI BIOS

Pros:

When it worked was stable enough, but that only lasted about a month.

Cons:

After a month began to crash, would turn off computer and when I turned it on, would power up, and shut off repeatedly. Called tech support and they were actually pretty rude, the tech even went as far as telling me I didn't know what I was talking about and the board was fine. Updated the BIOS and even got a new video card (Also MSI) and it seemed to fix the problem. A month later the problems started again, called support and this new tech told me to switch put the video card again, because there was no way it was the board. So I did, paid shipping and everything, it didn't fix the problem. The overclocking button made things worse. Finally got a tech that actually did research and had me switch to the back up BIOS because the first one was bad, said keep the board it would be fine, he also said I need 1.65 volt ram to run the board not 1.5. this process took a couple of months. The board ran fine for about a year, then yesterday a message came up saying "Over clocking Failed resting to old configuration", didn't have it enabled...and the computer won't boot up now. This board for me at least is high maintenance and not worth the time. MSI customer service is a joke and I'm never buying from them again, even the video cad crash and I went to another maker. If you stay with them on mother board, do you research carefully, they used to be quality, but I guess that's in the past.

Manufacturer Response:

Dear Valued Customer,

We apologize for the issues that you are having with this product.

If you have not go through troubleshooting yet, then feel free to contact our tech support team for assistance at 626.271.1004 from M to F, 6am to 6pm Pacific Time.
If you have gone through troubleshooting and confirmed the symptom, then please kindly visit the URL below to set up a RMA for warranty service.
http://service.msicomputer.com/msi_user/rma_form_new.aspx

Required Information:
1. Full name (first, and last)
2. Telephone #
3. Physical address (No PO box)
4. Email address
5. Serial number (located on the box, or underneath the motherboard, eg 601-xxxx-xxxBxxxxxxxxxx)
6. Please write clear details about symptoms you are having onto the Special Remark section.

Once your information and warranty are verified by the system then you will get a RMA# immediately.
You will receive a RMA email which indicates the turn-around time as well as ship-to address.

If you have any questions or concerns regarding the product or special requests, received the unit back from RMA but are still having issues, please do not hesitate to call us or email us directly and we will be more than happy to assist you, thank you.
Tech Support Line: 626-271-1004 (M to F, 6am to 6pm Pacific Time)
Tech Support Email: usreview@msi.com

Best Regards,
MSI Review Team | usreview@msi.com

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Jonathan B.
Verified Owner
Owned For: more than 1 year

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