Intermittent

StarTech MDP2HD4KSW Mini DisplayPort to HDMI 4K Audio / Video Converter - mDP 1.2 to HDMI Active Adapter for MacBook Pro/Air - 4K @ 30 Hz - White

Connect an HDMI Display to a Single Mode Mini DisplayPort video source
Compatible with Mini DisplayPort-enabled computer systems such as Surface Pro, MacBook Pro / Air and HDMI-enabled Televisions monitors and projectors
Mini DisplayPort 1.2 to HDMI / Mini DisplayPort to HDMI Active Adapter Converter
Mini DisplayPort to HDMI 4K Converter / mDP to HDMI / mDP 1.2 to HDMI converter / 4K mDP to HDMI

$30^.02 –
$3.99 Shipping (restrictions apply)
Additional fees may apply for shipments to APO/FPO, AK, HI and PR.

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Intermittent 03/25/2015

This review is from: StarTech MDP2HD4KSW Mini DisplayPort to HDMI 4K Audio / Video Converter - mDP 1.2 to HDMI Active Adapter for MacBook Pro/Air - 4K @ 30 Hz - White

Pros:

Compact (for laptop use), active adapter, and latest specs.

Cons:

Mini-DP side of the adapter is loose in the new laptop's socket.

Overall Review:

The first symptom of a loose connection was loss of audio. Wiggling the connector usually kills the video, too, but then brings back both audio and video. The laptop is only a little older than this adapter.

Manufacturer Response:

Hello John,

Thank you for leaving feedback on our MDP2HD4KSW video adapter, and we apologize for the inconvenience you have experienced. Quality and customer satisfaction are very important to us at StarTech.com, and we take matters like this seriously.

While it does not happen often, it is possible that the adapter you received has a faulty connector. Just to rule out other factors, please try the following steps, if you have not already:

1. Test with a different Mini DisplayPort equipped source device to see if the connector issue presents itself.
2. Try utilizing another cable with your laptop to see if a similar issue occurs.

If you have done the above and the problem only occurs with the MDP2HD4KSW, please get in touch with us and reference case # 303-210776. This adapter comes with a 2 year warranty, and we will be glad to assist you with getting a replacement.

We are also interested to know the model of your laptop, as we would like to pass this information to our product team.

Please contact us via the signature link below. You may also respond here and we will be sure to follow up with you!

Thank You,

Customer Support
StarTech.com
http://www.startech.com/techsupport

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John O.
Verified Owner
Owned For: 1 week to 1 month

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