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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

SINOTOP MALL supply high qualified and discount branded items at very affordable price.
We guarantee 100% customer satisfaction.
Please feel confidence purchase from our store.

Should you have any question,please feel free to communicate with us by newegg message or shoot email at below email account.
SINOTOPMALL@OUTLOOK.COM

  • Feedback
  • Returns Policy
On-Time
Delivery
36.00%
Product
Accuracy
44.00%
Customer Service
Satisfaction
35.71%
25 Ratings (28% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-15 of 15
Zachary J.
Ordered on 6/12/2020
Extremely horrific first experience 7/9/2020 12:05:48 PM
I initially ordered the tomahawk gen 3 on June 16, 2020. Received an email a few days after my order was confirmed stating that the gen 3 wasn’t available but only the gen 2 tomahawk was in stock. This wasn’t a problem at first until the seller decided to waste even more of my time by sending 2 emails asking if it was ok to ship the gen 2 after I already confirmed that I was ok with receiving the gen 2 model. Then weeks later I get a message from the seller saying how my package was lost and I had the option to get it sent from a US factory in 5-7 business days or a refund. At this point I’m very annoyed because this is my first time ordering PC parts and I was hoping it would be a smooth experience but it’s been nothing but a headache. I stated I wanted a refund and the seller stated that they had to confirm with the shipping department if it sent or not before they refunded me. It is currently July 9, 2020 and I have not received my package or a refund. I WANT MY MONRY BACK AND I’LL NEVER PURCHASE ANYTHING FROM NEW EGG EVER AGAIN IN MY ENTIRE LIFE!
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Carolyn C.
Ordered on 6/7/2020
I still haven’t received the item for 3 weeks 6/22/2020 8:09:01 PM
I contacted the seller to say they had to look into the shipping. They said they would but haven’t got back to me. I just want a refund at this point.
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Andrew V.
Ordered on 4/30/2020
Not Received 5/29/2020 9:21:56 PM
So far, haven't received the product yet. Seems like there may be an issue with shipping, or maybe it's a scam, like I heard from other reviews. Hopefully just the first one, and I'll receive it soon
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  • Didn't contact
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Makayla E.
Ordered on 4/16/2020
Have not received 5/27/2020 10:08:55 PM
Hello I still have not received my order.
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  • Didn't contact
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James N.
Ordered on 4/27/2020
Poor 5/27/2020 1:16:09 PM
No haven't recieved item yet and it's been a month
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Albert M.
Ordered on 4/17/2020
Late late late !!! 5/15/2020 2:51:40 PM
Took forever to receive it , and as I’m writing this I stilll haven’t gotten my package . Ridiculous !!
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1 out of 1 people found this review helpful. Did you?
Renee J.
Ordered on 4/16/2020
Haven't received item 5/14/2020 10:19:34 AM
Why am I getting this survey when I have yet to receive my item. I actually would like to stop the delivery and get a refund for the shipment NOW
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  • Didn't contact
1 out of 1 people found this review helpful. Did you?
NB T.
Ordered on 4/15/2020
Ordered on 4/15/2020 and has not left distributor 5/14/2020 9:48:55 AM
I ordered this product on 4/15/2020 and a shipping label and tracking number were created on 4/20/2020 and nothing has occurred since then.
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  • Didn't contact
1 out of 1 people found this review helpful. Did you?
Ramiro G.
Ordered on 4/18/2020
Shipper Did Not Ship Product And Stopped Communicating 5/14/2020 8:30:11 AM
Shipper created a label but no scans on label. Shipper claims in email that shipment was seized by government during Corona Virus. Shipper requested no bad reviews then offered to resend. Total of 3 communications between shipper and I then nothing. Total time from order to request for refund: 26 days. I can't comment on usefulness of product as I've only seen it on the computer screen and never received it.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 4/16/2020
Avoid at all cost! 5/14/2020 1:30:43 AM
It smells like a scam. It looks like a scam. Then, it must be what?
The product never shipped. Trying to get the refund from the seller and Newegg is a long drawn out process.
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1 out of 1 people found this review helpful. Did you?
James B.
Ordered on 4/15/2020
5/4/2020 7:22:38 PM
Very slow ship time; item said that it was shipped from the US but two and a half weeks later it still has not arrived leading me to believe that it in fact was shipped internationally.
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1 out of 1 people found this review helpful. Did you?
Stephen L.
Ordered on 4/8/2020
Never Received Order 4/23/2020 2:08:33 PM
After almost a month waiting for the order, we found out from USPS that the package was never sent. The seller created a shipping label to make it look like it was in process but never put a package in the mail.
SINOTOP Response:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405508205497416895517
Tracking Number: 9405508205497416895517
Your item was delivered to the front desk, reception area, or mail room at 10:45 am on April 13, 2020 in LAKEWOOD, CA 90712.
check it please.thank you.
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2 out of 2 people found this review helpful. Did you?
David G.
Ordered on 3/29/2020
Fraudulent 4/13/2020 2:59:15 AM
Order was canceled within minutes of placement. The cancellation and refund were acknowledged in an email from the seller. I never received the refund. Do not conduct business this seller!!
SINOTOP Response:
We are more than happy for assist.For unknow systme error,Order was canceled within minutes by system not by us.as we do welcome all customers order.
we respond promptly and ready to ship once receive customer's payment.for any question,please feel free to contact us.
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3 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 4/2/2020
4/6/2020 2:11:00 PM
Exactly as described and pictured. Reputable seller, will buy from again.
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0 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 3/5/2020
Good seller 4/1/2020 5:26:55 PM
Had small issue and seller resolved it fairly and quickly
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0 out of 2 people found this review helpful. Did you?
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