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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Feedback
  • Returns Policy
On-Time
Delivery
82.14%
Product
Accuracy
82.14%
Customer Service
Satisfaction
70.59%
31 Ratings (77% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-13 of 13
Robert G.
Ordered on 8/15/2019
Good Volt and Current Meter 9/12/2019 8:19:21 AM
The product shipped from China so you need to allow time for it to arrive.
The product worked as advertised.
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Keith C.
Ordered on 12/13/2018
Order not received yet 1/14/2019 7:39:23 AM
Place order my on Dec 14. 2018. I received following response email from SecuPlug on 12-29-18. But the tracking# indicates it has not reached US as of today Jan 14, 2019.

Yes friend.tracking number:LT119487225CN
Departed from China on December 19 and sent to the United States,When the package arrives in the US, the network will have updated information.do not worry.
Thank you!
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Frances L.
Ordered on 10/9/2018
good buy 11/2/2018 10:32:53 PM
excellent price cme as described. would buy again
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Tony C.
Ordered on 10/2/2018
Item never ship 11/1/2018 11:18:42 AM
Bad experience, ZERO star. Purchased from seller "SecuPlug+". Never ship my items and canceled my order for no reason, but didn't give me full refund. I have to file a claim and wait 30+ days to get all my money back.
Now he selling same item for much higher price, stay away from this seller. DO NOT BUY FROM THIS CHINESE SELLER.
SecuPlug+ Response:
You buy a white model, we only have black in stock, Send you an email, you don't agree to change the color
we can only intercept the parcel and give you a refund,We also did not raise the price of sales.

We have completed a full refund, the missing part is the transaction fee you paid to the new egg.We are willing to compensate you, but need to get your paypal. Because we can't give you a refund more than the amount we get.
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Philip T.
Ordered on 7/7/2018
Very Bad Experience 8/5/2018 5:12:34 AM
The security camera did arrive on time. However it was not what I ordered. They sent out a 480TVL CMOS HD 10X Zoom PTZ Dome Dustproof Outdoor CCTV Camera PAL. I didn't know this until I set it up, there is no indication on the box or camera what the zoom or resolution is. So I installed the camera and turn it on and see that I was sent an inferior model and was really disappointed. I bought this through Newegg just in case I would have a problem and thought a return would have been easier. So I did what you are suppose to do and emailed the seller and waited the 2 days for an answer and never got one. Then I got Newegg involved and they couldn't get in touch with them by email or telephone. I did get an authorization return number from Newegg and sent it back immediately but the whole process took weeks to resolve. None of this was caused by me yet it took weeks to get my money back. It was a complete disaster and a huge hassle. Stay away from this seller. If I could give this seller a zero I would.
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Brian C.
Ordered on 2/2/2018
Chinese security camera with english firmware 2/24/2018 8:20:35 AM
Do not buy from this seller. This seller is selling a product that is considered a "gray" product. The security camera I bought is not meant for sell in the US, only in China. It's a Chinese regional product with English firmware on it. They are also not an authorized dealer of the product for the US market. Therefore the manufacture will not support it.
SecuPlug+ Response:
All purchased from the Chinese market are produced by the HIKVISION Corporation.
American HIKVISION only supports products purchased locally
No matter which platform you buy from Chinese supplier,All the goods sent are the same.
The product has a serial number and can go to HIKVISION company's website to inquire true and false
If you don't like it, we can all give you a refund.
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  • Didn't contact
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Zaza T.
Ordered on 1/23/2018
great deal 2/21/2018 1:47:57 PM
much faster and cheaper than buying it from bitmain
SecuPlug+ Response:
Thank you very much
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 1/1/2018
Super fast delivery 2/5/2018 5:02:43 PM
Was shipped from China and arrived in Arizona within a week, which completely exceeded my expectations.
Product was new, appeared unopened, and works as expected.
SecuPlug+ Response:
Thank you very much for your comments
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  • Didn't contact
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Eric L.
Ordered on 10/3/2017
Cameras work will with BlueIris 11/12/2017 8:06:39 AM
I had two RLC-410 cameras and added two more. They work as advertised. Blue Iris software recognizes the cameras and works well. The Reolink software that comes with the cameras appears to work at first but after a bit of time it locks up. Not what you want for a 24/7 operation. I am running Blue Iris on an i5 computer. I tried to monitor the cameras using my server but its cpu is weak (HP-AMD) and was running flat out at 100%. I went with high definition video from the get-go and am satisfied this is the right choice.
SecuPlug+ Response:
Thank you very much!
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  • Didn't contact
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John A.
Ordered on 7/18/2017
Extremely disgusted 8/15/2017 7:46:33 AM
I will neither recommend Newegg or any of the products offered on your website to anyone. I believe your customer service is the worst I've ever experienced in my whole life I will tell anyone that I know not to do business with new egg and warn anyone against doing business with your company.
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Anonymous
Ordered on 7/10/2017
Very cooperative and went beyond and above the call of duty! 8/7/2017 7:04:47 PM
I would highly recommend the seller to anyone!
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Mark S.
Ordered on 6/4/2017
no real Product review, but seller was a straight up experience. 6/30/2017 7:08:03 AM
I returned the product, based on all packaging was in Chinese and no documentation. the seller informed me that this was a Chinese market product with English firmware installed, and i could attempt the install. I did not want to spend the additional effort to search web sites to find installation documentation and startup programs if any. The seller SecuPlug understood my position and rapidly refunded my money upon the receipt of the returned product. I was responsible for the return shipping. I am not quite sure how NewEgg would of supported me if the third party seller would not of been so supportive. All in all this purchase and return was a fair experience.
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Anonymous
Ordered on 9/1/2016
Firmware received. 10/31/2016 7:52:12 AM
Other camera manufacturers have firmware downloads for their cameras available on their website. Dahua does not. SecuPlug obtained the new Dahua firmware and got it to me.
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1 out of 1 people found this review helpful. Did you?
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