To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
The World's Leading Memory Brand
Founded in May 2001, ADATA Technology Co., Ltd. is committed to providing top-notch memory solutions that enrich the customer’s digital life. The company’s dedication to integrity and professionalism has made ADATA the leading memory brand with the most award-winning product designs.
Backed by technical expertise, state-of-the-art manufacturing facilities, and premium customer service, ADATA offers complete memory solutions including DRAM modules, USB flash drives, memory cards, solid state drives and portable hard drives.
ADATA understands that professionalism and innovation, as well as the value of its products and services, drive a company’s competitiveness in the market. ADATA’s devotion to quality requires performing at the highest standards as they relate to ID design, purchasing and supply-chain management (raw materials), manufacturing processes, quality control and testing. Through constant innovation and development of products that exceed customer expectations, ADATA has won many of the most recognized international awards including the National Silver Award of Excellence in Taiwan, Japan’s G-MARK (Good Design Award), CES Innovations Award in the U.S., the iF Design award, and the red dot design award in Germany.
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from ADATA on Newegg
. Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 72 hours of order delivery)
. All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
. Return must be requested on Newegg Return Portal with the correct Newegg order# and product
Additional Return Requirements and Policy:
1. All returns on our Newegg Global orders are handled and managed by Newegg through Newegg return portal. Please follow instruction online via your Newegg account order history or contact Newegg Customer Service for any questions related to Global order returns. To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the invoice date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. Shipment received with visible damages must be reported to Newegg Customer Service within 72 hours of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you at your cost.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Newegg return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled and managed by ADATA. RMA# will be issued after ADATA Return Center receives, inspects, and processes your return. ADATA will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you at your cost if your return does not meet our return policies. For any questions regarding your return, please contact Newegg Customer Service directly. You can still contact ADATA for any questions regarding your orders or the products we are selling on Newegg.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.