"ALL4COMPUTERS LLC Seller Profile"

PLEASE READ INSTRUCTIONS FOR RMA RETURNS

You must have a Return Authorization to return any item.

RMA Approval may be VOID if instructions are not followed.

1.) Product(s) must be returned within 10 days of approval, unless authorized by All4Computers LLC - RMA Department for an extension.

2.) Product(s) must be packaged in the same or equivalent, secured packaging as when originally shipped.

*Any product that is shipped back UNSAFE will be refused by All4Computers LLC and the RMA / Warranty will be voided and NO REFUND will be issued.*

3.) Please allow 3-5 business days upon receipt of the RMA to either REPLACE the product or for a REFUND to be issued back to your account.

4.) A 15% Re-Stocking Fee will be charged on ALL NON-DOA Products returned. Meaning, if you “Accidentally place an Order”, “Ordered Wrong Part”, or “No
Longer Needed”, a Re-Stocking fee will be charged.

5.) If a product returns for defective reasons and is determined in a working manner after a complete test evaluation has been preformed, a 15% Re-Stocking
Fee can be accessed and the test report with serial number will be emailed back to you.

6.) The RMA # must be referenced on Airway Bill /Box and shipped to:

All4Computers LLC / RMA Department
RMA# NEWEGG ORDER ID #
480 Stonebrook Rdg
New Braunfels, Texas 78132

7.) Customer is responsible for freight charges back to All4Computers LLC unless the part has failed during warranty period.

Thank you,

RMA Department

Office #: (830)387-0123
scott@all4computers.com

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.