For the first 30 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. All returns must meet our guidelines.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.
We recommend a shipping method that provides tracking and insurance.
7 Slater Drive
Elizabeth, NJ 07206
The return shipping cost (the cost to send an item back to us) is not refundable.
Please allow up to five business days after we receive the package for your return/exchange/refund to be processed. An e-mail confirmation will be sent to you once the return is processed through Newegg.
Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.
Items that cannot be returned
Items from the following categories may not be returned once opened:
•Software, Film, Paper, DVDs, Bulbs and Batteries, Ink cartridges, Memory cards, Any item which has been removed from its "blister-pack"
•Printers cannot be returned once toner, ink, or ribbon cartridges have been installed.
•Notebooks, Netbooks, Tablets, iPads and Computers cannot be returned or exchanged once opened or unwrapped.
•Underwater photography equipment cannot be returned once it has been used in water.
•Cell phones and smart phones will only be accepted for credit or exchange if they register less than 10 minutes cumulative talk time and show no sign of use. Defective phones will be exchanged for the same model only.
If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.