Alex Magic Electronics has been serving the Far Rockaway area of New York, for 25 years with fixing consumer electronics while as well selling all sorts of electronics. We have provided outstanding service throughout the entire New York area and now we are pleased to provide our services on Newegg. With distributing the top notch quality products in the electronic industry to our dear Newegg consumers. In our store you will be able to locate none other than cellphones, televisions, computers, video games, and all other sorts of consumer electronics. Thank you for visiting our store.
Marketplace items are not returnable to Newegg.com
How to return an item?
1) E-mail us for a return authorization and reason for your return within 30 days of receipt of product. Please provide your order number. Alex Magic Electronics will accept returns for product purchased from us within 30 days from the date of purchase for a refund or replacement under the following conditions and with exceptions to below points: 1.Shipping charges are not refundable. Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with Free Shipping, it means that we are paying the freight on behalf of the Customer. In this case if that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. Shipping Charges are not refunded under any circumstances.
2) We will have the cost of return shipping deducted from your refund if you use our postage-paid return label, unless the return is a result of our error. It typically takes up to two weeks to process cell phone returns after they arrive at our returns center. If you haven't received your refund after this period, please contact us so that we can further research the issue.
3) We accept no responsibility for loss or damage items in return transit.
4) Buyer is responsible for all freight charges.
5) All damaged item claims, dead on arrival claims & shortage claims must be made within 24 hours of delivery or the claim may be voided.
6) All exchanges & returns & claims must be in original factory cartons, including all packaging materials, inserts, manuals, warranty cards (not filled-out) and all accessories.
7) All returns are subject to 0-20% restocking fee depending on the condition of item and other variables.
8) Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 60-75% of item's price.
9) Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.