We distinguish ourselves by an unrelenting commitment to excellence in terms of our product software, hardware and support. We spend months, even years, developing and testing each product before release to ensure it works as it should and we continue to improve our products after release through firmware updates to enhance features, simplicity, reliability and security.
We are a top rated security products manufacturer and distributor servicing hundreds of thousands of customers worldwide primarily across the United States, Canada, the UK, Germany and France. We provide free after-sales support and local warranty services to all of our customers in their local countries. All of our US sales ship from within the United States and are guaranteed by our local US warranty and support services out of our Houston, TX, location. Similarly all sales in Canada, the UK, Germany and France ship from local warehouses in their respective countries.
When you purchase an Amcrest product you are not only purchasing the product, but also the value-added services of our 24 - 48 hour shipping from our local warehouse, complete after-sales technical support as well as our US/local replacement warranty and return services. If you have any questions or comments please do not hesitate to contact us. You can reach us by dropping an email to sales@amcrest.com or calling us at one of the phone numbers on our contact us page.
OUR PURPOSE
At Amcrest, we in are in the business of securing human life and property. Our core purpose is to deliver affordable solutions which help people feel secure and protect whats important to them. We are inspired by the ideals of technological advancement, excellence in our craft and service to humanity. We offer our customers peace of mind, a deeper connection with their world and a sense of security knowing their loved ones and material assets are safe.
Our main task is not only to design, develop and manufacture the finest security and surveillance equipment out there, but more importantly to build the finest security & surveillance company there is, and to keep building, never stopping, never finishing. Our ultimate goal is to establish a company that can prosper beyond the tenure of any single leader and through multiple product life cycles; for the company to continue to provide value and fulfill its core purpose for generations to come.
OUR VALUES
We are guided in pursuit of our purpose by a set of core values that inspire us and which we believe will remain relatively constant as we continue our journey forward. Those values are as follows:
-Focus on the customer, and everything else will follow
-Commit to Greatness
-Be passionate, ambitious, and pursue perfection
-Collaborate with Infectious Enthusiasm
-Move Fast and Embrace Change
-Be Open, Honest, and Transparent
-Have Fun
-Be Humble
Thank You & Best Regards,
The Team at Amcrest.com
- AMCREST DIRECT STORE
- 9,366 Sales 14 Followers
RETURN POLICY
Refunds for non-defective, used cameras are subject to a 15% restocking fee.
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.