Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

ABOUT Anself
We are a relatively well-known e-commerce company which can give you a fast, Superior, and Valuable shopping experience.

We have best supplier chain management system: the most categories, the widest range of products, the fastest frequency (Days sales of inventory<40 days), the most characteristic of Internet, targeted “large and comprehensive” products can keep customers’ shopping appetites, frequency so as to improve customer stickiness.
Select us,Select quality life.

The key products of our store are RC Drones and cars ,Some tool products,We also have many other categories of products, you can click our seller store to see more products.

*NOTICE:We have always trusted Newegg customers, just like customers trust us, you may see that some of our products may be slightly more expensive than peers, please believe that our product quality is absolutely the best and can provide you with The most professional customer service *
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP. Leaving negative feedback can't solve any problem,We have a professional service team here ready for you.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
**If you are satisfied with our products or customer service, please give us a good comment, your support is our greatest motivation.
***** What we like most is the customer experience, we appriciate it if you can give us your most valuable suggestions (such as products, stores, customer service, etc.), we will take effective measures to improve our customer experience.

Please accept our apologies for the bad logistics.

Due to the COVID-19, the increase in the number of orders, various festivals, bad weather, and limited transportation and staff availability, items need more time to be delivered.(Ships from china about 10-15 days,Ships from US,about 5-7 days).

Because of these ongoing challenges, we are trying to adjust its limited resources to continue processing and delivering items. We are currently working to solve this problem in various ways.

The lack of staff availability has affected the processing, transportation and delivery of items. We know that customers need to receive goods in time, especially daily necessities, holiday gifts and electronic product.

We made every effort to deliver these items. Although the staff is limited and the delivery time of packages and items has increased, we have been working hard.
Thank you for visiting our store!

Best wishes to you and your family.


Returns Policy

freecome Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from freecome
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by freecome
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, freecome will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by freecome.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. freecome will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. freecome does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by freecome will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Return Instruction

1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Used Item Return Policy