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88 Ratings (85% Positive)

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On-Time
Delivery
89.77%
Product
Accuracy
88.64%
Customer Service
Satisfaction
84.21%
Howard L.
Ordered on 12/31/2020
1/14/2021 5:09:55 AM

The package came a day early and I missed it since a signature was required. UPS isn’t the easiest to deal with, but they are better than USPS. Only issue was the shipping experience

  • Yes
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  • Didn't contact
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Sheldon B.
Ordered on 12/21/2020
Got what I paid for.
1/7/2021 3:04:11 PM

No problems. Quick delivery.

  • Yes
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  • Didn't contact
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James c.
Ordered on 12/4/2020
Easy ordering process, quick delivery.
12/22/2020 3:47:27 AM

This was a first time purchase with Newegg. Very impressed with the website and order processing. It will not be the last time I use them. Excellent rating!

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ADAM J.
Ordered on 11/30/2020
12/15/2020 5:57:55 AM

Everything is as advertised and seems to do what it should. I am nearly computer illiterate, so I ordered what my local guru said to order. So please excuse my ignorance but my Guru is very impressed.

  • Yes
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Janie R.
Ordered on 11/30/2020
12/14/2020 10:53:07 AM

Love the computer. Thanks for quik delivery.

  • Yes
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L. B.
Ordered on 11/27/2020
He did what he was supposed to do just fine. Recommend.
12/10/2020 5:21:30 PM

Fine

  • Yes
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  • Didn't contact
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Wayland H.
Ordered on 11/27/2020
Working goood
12/10/2020 4:05:18 PM

Item as described and is working good.

  • Yes
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  • Didn't contact
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Shawna O.
Ordered on 11/22/2020
Very happy and pleased. Good prices.
12/8/2020 7:33:37 AM

A little hiccup at first ordering but went through and delivered way quicker then I expected given the time of year and current worldwide pandemic. I am very pleased with the items and service. I would recommend to anyone.

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Jonathan C.
Ordered on 11/17/2020
I like them
12/2/2020 2:26:42 PM

They had a problem with the original configuration. They contacted me about it, and efficiently solved it. I still got my computer, but with an altered configuration and a fifty dollar credit. I ended up with a one terabyte SSD instead of the 512 SSD, and 1 TB HDD I ordered. The item was delivered on time and is working perfectly so far. Overall I felt this experience was a positive one. I'll certainly order from them again.

  • Yes
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Anonymous
Ordered on 11/14/2020
12/1/2020 1:17:59 PM

Item was delivered on time and safely wrapped. We would recommend this seller.

  • Yes
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Rodney H.
Ordered on 10/26/2020
Good transaction
11/10/2020 2:26:20 PM

They had what I needed at a good price and good delivery schedule. Happy!

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Israel H.
Ordered on 10/6/2020
Do not buy here.
11/2/2020 6:14:28 PM

I ordered a new computer from this seller and the computer was defective, I shipped back. It's been more than 15 days and I haven't received the replacement computer or any email from seller at all.

  • No
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Anonymous
Ordered on 10/9/2020
10/24/2020 5:47:52 AM

My review is not just about this seller but Newegg as well. First we did not receive the laptop we ordered. We then returned it and were promised they would send the right one. After multiple phone calls and emails, I was finally told that it was out of stock. Why weren't we told this from the beginning and better yet why did they take the order, and our money, in the first place? This whole experience has been absolutely terrible. Having to deal with a third party seller on top of everything else was awful. I've bought from Newegg several times before with no issues that is why I returned to them. No more! .

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Douglas K.
Ordered on 10/8/2020
Excellent work!
10/15/2020 8:18:54 PM

I would definitely recommend this seller. Did stellar work upgrading my system and delivered it fast. Very impressed, thank you.

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Anonymous
Ordered on 9/30/2020
Bad Computer
10/13/2020 1:29:27 PM

I ordered a NEW Dell laptop and I received a broken/used Dell laptop. Had to send back for full refund.

  • Yes
  • No
  • Didn't contact
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JOANN V.
Ordered on 8/31/2020
9/15/2020 8:59:52 AM

We are using the laptop to live stream meetings on facebook. Our first attempt didn't go as smoothly as we had hoped, but hopefully the next one will be better.

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Anonymous
Ordered on 8/31/2020
Good product at a decent price.
9/14/2020 7:10:43 PM

Item was delivered earlier than I expected in good condition. The plastic case of the laptop is a little flimsy and the keys, particularly the number keys, wobble if you press them too hard. That is a function of Dell rather than the seller, however. RAM, SSD, and HDD are all working as expected and are a very nice upgrade from my very old laptop.

  • Yes
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  • Didn't contact
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Kelly K.
Ordered on 8/20/2020
Excellent!
9/10/2020 11:27:59 AM

I'm VERY partial to Dell. I have been looking for an updated laptop to replace my 10 year old laptop and just was not finding what I was looking for. My son-in-law found THIS one, which was within the parameters I was looking for. I'm very pleased.

  • Yes
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  • Didn't contact
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KOOK C.
Ordered on 8/10/2020
wrong item send,,, bad service!!!
9/2/2020 8:46:48 AM

Wrong item send, i have yet to receive credit for returning the wrong item.. and the right hand has no idea what the left hand if doing...

  • No
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Anglene B.
Ordered on 8/13/2020
Good Service and Products
8/26/2020 4:34:11 PM

This seller delivered the laptop early and it was a great laptop, just as it was described online. I only returned it because I bought a 14” screen which I found to be too small for my liking. The return process was made easily and the seller responds to emails fairly quickly. I would definitely buy from them again.

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