Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

ASM is an online e-commerce driven business, we offer a large inventory of high quality Computer Peripheral Products

We offer quality products at competitive prices, providing knowledgeable and friendly customer support.

We strive to bring our customer the appropriate online shopping experience possible.

If you have any needs, please contact us. We will be happy to help you.

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Returns Policy
37 Ratings (43% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
43.24%
Product
Accuracy
56.76%
Customer Service
Satisfaction
47.62%
Anonymous
Ordered on 4/19/2020
responsive seller, super long shipping time (40 days)
5/29/2020 7:21:40 AM

Ordered on April 19, 2020 Invoiced and shipping label created on April 21, 2020 USPS showed as shipped (from China to California) on April 24, 2020 Arrived in California ~ May 21, 2020 Delivered to Virginia on May 28, 2020 ========== Total time = 40 days When I bought the item, it said 8-18 days shipping time. I emailed the seller after 2 weeks and they mentioned it was on the way.

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James S.
Ordered on 4/18/2020
5/18/2020 8:22:20 AM

Never received it, was reimbursed

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Anonymous
Ordered on 4/19/2020
Never Delivered Product
5/18/2020 2:58:28 AM

Terrible response time, never delivered my packages, still waiting nearly 2 months after ordering. And it wasn’t on back order. I have contacted 3-4 times

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Anonymous
Ordered on 4/15/2020
5/15/2020 6:56:29 PM

Very disappointed I have not received my order but yet they want me to review the product. There is no way I can say I am happy when I don’t even have the product.

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Ellen B.
Ordered on 4/20/2020
BUYERS BEWARE
5/15/2020 8:44:49 AM

I would not recommend this company to anyone else. They created a label on 4/21 but didn't ship out the item until 4/24. It's now 5/15 and I still do not have this item. There is no excuse to create a label and let something sit for days. Imagine if I pulled that stunt sending a defective item back? Even with the pandemic, we are able to actually send something out, which I have had to do working from home myself during these trying times. These people just don't care.

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Anonymous
Ordered on 3/20/2020
Where is item?
4/16/2020 6:06:01 AM

No way.

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alison k.
Ordered on 3/18/2020
First time using NewEgg
4/1/2020 5:36:50 AM

This site was referred from a trusted colleague. The site is great. Regarding the description of the product - I specifically looked for a device with both audio and a microphone. Because of the description, I was confused and thought it had a mic. It would be best to clarify in black and white terms whether there is a mic or not. Thank you.

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SHAWN F.
Ordered on 2/24/2020
Still waiting to receive item.
3/23/2020 3:24:08 AM

I ordered this Yeti Tumbler back on February 24th and I still have not received it. The shipping time stated 6 - 10 days and its been a month. I will never consider another order from this 3rd party seller.

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Edgar B.
Ordered on 2/18/2020
Good product but power supply wont work
3/18/2020 3:20:39 PM

I am pleased with the item i got but the power suply wont power the drives but ok, at the price i paid i can't complain. It also took a long time to arrive.

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Ashley F.
Ordered on 12/1/2019
Yeti cup great....third party vendor not so great with customer service
12/27/2019 7:57:37 PM

The product was just as described but I orded it on black friday and only arived 2 day's before Christmas. It went from new Jersey to Indiana ehen it was suppose to go to Pittsburgh PA, maybe that was ups it just made no sense. Was a great price but had me pritty nervous that it would not arive on time, it was a gift for a white elephant game, so I had to think of something to replace it if it didn't arrive on time. When I contacted customer service they told me it was a third party vendor and they would send them an e mail, maybe the tracking number was wrong, so kn that end they where great about helping me out, my trie issue is with the third party vendor. I got a copy of e mail right away and then seller e mailed me back, the next day, but the email was very poor English and made no sense but basically i gathered, they would check into it and let me know. I never received and answer or responce back of letting me know. So I was stressed and scurrying to find something. Luckily it arived and i didn't have to go out the day before Christmas in the madness. So just consider if buying that you will have about a month's wait to recive it. Other than that the Yeti mug was great!!!

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Gilberto E.
Ordered on 11/7/2019
Moron
12/5/2019 7:06:08 AM

I do not recommend this seller. Please know that this seller sends incomplete items "USB Cable and Stand Included" missing USB cable. Product shipped fast and packed properly but incomplete. Bad service, have not received response to missing USB cable.

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Arthur G.
Ordered on 10/1/2019
Would not buy from again.
11/2/2019 9:01:28 AM

The motherboard took nearly three weeks to get to me, and was not 'new' like the seller described. They didn't even wipe off the dust it had built up from sitting in someones PC for quite some time. Buyers beware, these are parts scavenged from PC's in China and sold for a premium. I can't believe Newegg allows this garbage. I'll be shopping elsewhere from now on.

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Lowell A.
Ordered on 9/30/2019
very good
10/14/2019 1:50:00 PM

Good Product, Delivered reasonably fast shipping to US

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Conrad C.
Ordered on 9/3/2019
purchaser
10/2/2019 8:24:37 AM

good $ wait time was worth it got what I ordered!

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0 out of 1 people found this review helpful. Did you? 
Ian V.
Ordered on 3/2/2019
Unsatisfactory Experience (NOT RECOMMENDED FOR EXPRESS ORDERS)
3/16/2019 3:07:35 AM

I ordered my item on 3-2-2019 and I received confirmation that the item was preparing to ship on 3-5-2019. As of today (3-16-2019) - The item is still listed as preparing to ship (Still at origin location). I also selected EXPRESS SHIPPING which promises a delivery time of 5-7 DAYS. This is no fault of NEWEGG.COM as this is a 3rd party vendor. I only wish that I had seen the previous reviews posted by other customers before placing my order. I will not make this mistake again! Not recommended!

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Tasia S.
Ordered on 2/16/2019
Excellent communication
3/11/2019 5:32:10 PM

Great customer service. Highly recommended

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darren j.
Ordered on 1/24/2019
2/24/2019 9:29:50 AM

Took a month to get what I order after requesting express shipping and opening up a claim, didn't come in a box just wrapped in bubble wrap and tap and shoved into a box wrapped in tap to be deliver so no possible way to return it and no what color it is unless hooking it up and it turned out to be the wrong color, order purple got blue and the sticker on the front has the red ring on it. Will not be ordering from them again and will request a refund.

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1 out of 1 people found this review helpful. Did you? 
Timothy W.
Ordered on 1/25/2019
This is very poor service
2/22/2019 3:44:09 AM

Ordered on January 25, 2019 and as of today, Feb. 22, 2019 it is still Preparing to ship!!!!

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Ivan H.
Ordered on 10/1/2018
I still do not have my money back
11/27/2018 10:00:52 PM

I purchased a case from Asimu. That was the only non- Newegg component ordered for the build. Three weeks later, the case still had not shipped, but i had all of my other components sitting on my dining room table. I tried, in vain, to cancel the order. After negative emails with Asimu, I said, f-it and ordered the case from another seller, and it arrived in three days. That was two months ago, and I still have yet to receive a refund from Asimu. The lesson I take from this is to never order from the Newegg marketplace as vendors like Asimu are just there to steal your money. Newegg actual, as always, has never let me down. Disappointing to see they let things like this happen, but lesson learned.

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Kyla W.
Ordered on 10/20/2018
Really Cr%*py! Still haven't received!!!
11/6/2018 8:05:44 AM

I still do not have my keyboard and are currently typing to you on a thrift store keyboard cause I didn't wanna waste the money on 2 keyboards!!! Where the hell is my KEYBOARD!!!!

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2 out of 2 people found this review helpful. Did you? 
 
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